Reviews
Our Customers Have a Lot of HEART
We have over 5,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 5,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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k
17:48 20 Jul 26
First time coming here and they were not just friendly but very insightful!Will definitely come back for any future maintenance 🙂
Jeff Kressmann
16:48 20 Jul 26
Knowledgeable and courteous.
Charles Smith
14:52 19 Jul 26
I was greeted with friendly service with reasonable prices. Definitely recommend them for auto repair.
Jim Peterson
14:50 19 Jul 26
Armando and his team are the best. Always so accommodating and knowledgeable about any problem that arises with my vehicles.
Maria B Knowles
14:15 19 Jul 26
Brent Locey
11:10 19 Jul 26
jackae johnson
16:39 18 Jul 26
My experience was great I arrived a little early and they were accommodating. Got me registered and dropped me off to my destination expeditiously. Communicated issues to me with photos. Friendly with great service and the prices were reasonable.
Meghan Schmidt
14:45 18 Jul 26
HEART Certified Auto Care is the best! The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
Toni-Marie Montgomery
21:30 17 Jul 26
I appreciate the personal attention and expertise of the staff.
tony grube
21:09 17 Jul 26
These guys are a great team super nice very knowledgeable.
Diane Shachter
17:39 17 Jul 26
The service was fine and timing as promised. But the attempt to sell lots of other costly items not appreciated.
Sally Bloom
14:46 17 Jul 26
Seniors Lead
14:25 17 Jul 26
Wayne Carr
14:21 17 Jul 26
Charles E. Needham
18:06 15 Jul 26
This was our first visit as we had an immediate need. We are very loyal and have used Bryan’s Garage down the street for many many years. But due to my wife’s taking a long road trip, she felt the tires needed to be rotated and Monday was the only day we could do it. We made a call, got in and was kindly taken care of, and in fact, I was in and out in about 20 minutes. I know it’s not a complex job, but very grateful to have had the immediate attention.
Ryan Downs
15:26 15 Jul 26
We had a fantastic and quick experience. The service was trustworthy, and they clearly outlined the necessary repairs and prioritized them.
Raun Gallegos
15:18 15 Jul 26
I scheduled an oil change but a few days before the oil change My car started making strange noises; a flapping and a grinding sound. I called just a few days before my appointment and asked if they could also fit in a diagnostic check of my car and is it possible to get a courtesy car.It was short notice and not only were they able to fix my car but I was able to have a courtesy car for 2 days. Great customer service.
gary spangler
14:17 15 Jul 26
Outstanding service
Jeff Later
01:46 15 Jul 26
Called on short notice and arranged appointment that day for an oil change Welcome and accommodating staff. Like the efficient and friendly service.Unfortunately our 2nd experience was not as good. Like the team but almost $2,200 for brake pads and rotors is hard to accept
Argento Iroma
13:35 14 Jul 26
Very nice guys guys and they're the best and efficient at their jobs! Came in the shop early in the morning because I knew my car needed a lot to be done and it was finished by the end of their shift. Ken and Armando was very nice and very informative with my car issues and suggested the best options for which issues I had to take care of first. Also showed me some payment plans that were best suited for me and even lend me a car to use for the day. They're the best mechanic shop I ever experienced!
James Fontaine
14:53 13 Jul 26
Our son is working an internship in the area and experienced some serious car trouble following work done local to where we life. Dimitri was compassionate, communicable, and kind helping us navigate our situation. The team diagnosed our issue after 3 other local shops failed to. We're grateful for their service and look forward to working with them again if we need to.
Elizabeth
18:59 12 Jul 26
Thank you, Ben and Team! You guys are great!
bruce Anderson
22:05 11 Jul 26
Professional and helpful in explaining what my needs are and what to expect in near future. Armando knows his stuff and Jason very helpful as well
Ed Do
15:10 11 Jul 26
Excellent repair and customer service.
Mt Pisgah Ministry Inc
14:55 11 Jul 26
I went in to get a $29 dollar oil change and left after paying a $2900 bill for necessary repairs. I was not happy but grateful that the necessities were discovered, explained the need, pro and cons to have the job done and job was done with full explanations upon completions including the appreciations for extending my trust in their word and reputation. I am very intentional in action and word regarding my faith in Christ and appreciate that Heart Auto are intentional believers as well. Not overtly or pushy but illuming. Thank you for your service.
Timothy Schaffer
14:49 11 Jul 26
Elizabeth
14:39 11 Jul 26
As my Highlander ages, and now has well over 200,000 miles, the team at Heart has consistently helped maintain my Highlander. Ben and Frank are always wonderful professionals. We drive all over the Midwest and eastern/southern states. Within the last month we have traveled extensively through Ontario, Michigan, Wisconsin, and Indiana. Ben made sure that our car full of children was safe before, during, and after the drive. And Ben even talked with an owner/mechanic in Michigan when I had questions. Heart is the best! Thank you so much!
DLS
14:34 11 Jul 26
More than fair pricing, honest, excellent customer service!!
Dylan Peterkin
14:50 10 Jul 26
HEART saved me a headache from a dealership down the street who was certain the car I was shopping would pass the ppi. Best $129 ive spent, with free rides both ways, friendly staff, especially armando, front desk staff, and their driver who i spent two trips too and from with. Heart is now my go-to and they even got me in the next day! I didnt end up going with the vehicle they inspected and have ZERO REGRETS. Thank you again Heart northbrook!HEART = CUSTOMER SERVICE
Ben Werling
21:35 09 Jul 26
Tricia Kelly-Popa
17:31 09 Jul 26
Kathy
14:46 09 Jul 26
I have taken my cars to Heart in Evanston for many years. They are very competent, efficient, and friendly. I highly, highly recommend them.
Alfred Schectman
20:10 08 Jul 26
Jason Ratskoff
14:37 08 Jul 26
Heart Auto has never let me down in a pinch on a quick fix or a proper service of any of my vehicles. They're exceptionally accommodating for scheduling, haven't found a better price on service nor parts elsewhere, and their level of professionalism and just niceness is refreshing. Absolutely recommend Heart Auto!
charles jaffe
19:22 05 Jul 26
Heart Evanston is consistently top notch reliable and friendly.
Julia Ellis
16:10 05 Jul 26
Char Sanders
15:22 05 Jul 26
We go so far back, we're famiy! Seriously, Duxler has been my our family mechanic experts since before I was driving at 14 years old! (I'm 63).The mechanics professional manner the wonderful mechanics! So polite!!!!!Quick true story:As recently as Friday, I was in for an oil change and transmission flush.. I witnessed a customer come in being quite rude about a service he'd received. It was very early in the morning. Too early for shenanigans!!! (7 ish?) and already 80 degrees outside..The crew was calm and cool.I have a new found respect for anyone working in customer service!Ernie, Brian, Big Ben, Keisha, Dimitri, Justin and UNCLE FRANK!!!!!!! please forgive me for anyone I may have missed! The greatest memory anyone will ever of you is how you made someone feelThank you Duxler/ iHeart, for the pride you take in your profession individually and collectively and foryour decades of dedication in and commitment to keeping our vehicles safe on the roads!Charlotte
Angela Lane
14:56 05 Jul 26
Peggy Kasallis
14:53 05 Jul 26
Great customer service! So many service shops treat you as a revenue source. Heart has heart. I felt respected and heard. They will get more of my business.
Debbie Rabishaw
14:46 05 Jul 26
Heart is my “go to”. The staff is always very friendly, and they ALWAYS take the time to educate me.
Julia W
16:42 04 Jul 26
Hae Kwon
14:18 04 Jul 26
Rosemarie Patok
22:04 02 Jul 26
My heartfelt thanks to you dear people at Heart Auto for the great job you did on my car, I could not be more pleased.
Nicholas Kennedy
18:16 02 Jul 26
Aneta Pudlo
16:37 02 Jul 26
Carrie Waterston
15:58 02 Jul 26
Sandy kallick
15:28 02 Jul 26
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
Julie Zimring
22:10 01 Jul 26
Spectacular service. The facility is nice and welcoming, staff is helpful. In particular, Jacob went out of his way to help, turning what could have been a nightmare into an in-and-out repair. Highly recommend.
Lewis Shapiro
21:01 01 Jul 26
Thomas O'Neill
19:41 01 Jul 26
Richard Diaz
02:21 01 Jul 26
Sarah Dickerson
14:17 30 Jun 26
There is nothing worse than being 1 1/2 hours from home and you have a nail in the tire. Everyone at Heart Certified Car Care was extremely nice and helpful. I really appreciated the service and would highly recommend this business. Thank you again
Jackie Rogers
18:25 29 Jun 26
The employees at the Evanston location are fantastic!
Chuck Johnson
15:58 28 Jun 26
Heart is great and Kesha is always a pleasure to work with
Lisa Rosengard
14:41 28 Jun 26
Great experience! I brought my car in for an oil change and they did a full diagnostic on my car. They showed me what needed to be done but didn’t pressure me into anything.
Robert Kieltyka
21:02 27 Jun 26
Vincent McInerney
14:45 27 Jun 26
Very friendly and knowledgeable people.
Marc Osberg
16:13 26 Jun 26
Aristotle Smith
20:08 25 Jun 26
Yet Another Update: Review IV:——————+ 5-Star Review for Heart Auto Northbrook:On very short notice / on a very busy Thursday June 25th 2026 afternoon / I brought my 14 yr old Audi A7 in l, because I stupidly drove over a pylon the day before, leaving some detritus hanging akimbo undercarriage —- Ken / Armando & Team made room on the rack to expertly assess and repair the damage wrought by Moi. Thank you !#############The team of Armando, Jaime, Craig, Kevin and Mechanic Ricky continue to amaze me with Blue Ribbon service and consistently excellent auto maintenance… Thank you———————————-2) Previous Review:“ Excellent service and customer care…”
Ellen Wartella
19:35 25 Jun 26
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Ron K
21:53 24 Jun 26
Joe Lapsley
15:11 24 Jun 26
Keeps my 20 year old Corrola off the shoulder of the highway.
Will
14:39 24 Jun 26
Allan Bacho
14:14 24 Jun 26
Rebecca Cell
16:28 22 Jun 26
William Ryan
02:51 22 Jun 26
Very Nice Environment You feel comfortable coming in asking for help . Which they have proven already. I live by Avidor on Oak Ave i feel safe knowing they are close if i ever have problems .
Puppy Yes
15:52 21 Jun 26
Linnea Boyev
14:52 19 Jun 26
As always, the folks at HEART were very kind and patient, explaining everything they found and all the charges. Suggested maintenance was consistent with what they'd said in the past and the photos were helpful and confirmatory. Such nice fellows and I love the transparency. What a relief compared to the antics at my dealership. Always a pleasure.
John K (Kapcia23)
22:17 18 Jun 26
Great job great people great service!
Alfred Cohen
17:23 17 Jun 26
Alternator gave out on 10 year anniversaryOnce again I received prompt attention from the entire Staff… prices were good and everyone couldn’t have been more accommodating…I’ll be back … Highly Recommended…Full diagnostic report always very helpful…
Lisa Miller
15:20 17 Jun 26
This was the 2nd time I took my car in for service. Each time, the technicians were very thorough and honest. My original visit was for a battery replacement since that’s what I was told by another service center. Yet, HeartCertified told me a replacement wasn’t needed. While this visit was more complex and pricey I had full confidence after seeing the videos and pictures sent to me. Thank you for a job well done. B
Tom Nastarzewski
14:39 17 Jun 26
I was told 4-5 hours for a walk-in oil change that I called in on my cell phone prior to arriving on the agreed time. It took almost exactly 5 hours. They were accurate with the Word. I was hoping for speedy delivery, but alas, perhaps not! Nonetheless, they got the job done.
Bruce Sturgeon
14:28 17 Jun 26
Another good experience at Heart. Fixed a flat tire without charge. On my way.
Irene Zaretsky
16:02 16 Jun 26
I really satisfied with service I got (Jacob). It was a complicated repair on my Cadillac. Everything was done very well.. I want to say a special thanks to manager Armando to solving all the problemsSincerely Jacob
Mary Mascari
14:07 16 Jun 26
They were very attentive and professional.
Michael Trapp
15:47 14 Jun 26
Nicholas Caputo
14:35 14 Jun 26
I really liked coming here, the toddler play area, the quotes on the walls, people were friendly and straight forward talking through what I needed for my 10 year old RAV4. Fairer price vs dealer
John Herrin
19:52 13 Jun 26
Nice place, nice staff, nice job, good location, decent prices. What more do you need.
Edward Leib
18:40 13 Jun 26
It was easy to make an appointment for the next day. They did brakes, suspension, shocks, wheel alignment and oil change in one day. Fast! Reasonable prices, and they did quality work. I recommend.
Earle Davis
14:20 13 Jun 26
Florence Rainer
14:15 13 Jun 26
The service was great!! Very nice mechanics the work was done in a timely manner. I will be back for any auto troubles. Thanks Rickey
David Eldridge
14:15 13 Jun 26
Neal Golden
18:25 12 Jun 26
Michael G
14:25 12 Jun 26
Larry Domont
14:19 12 Jun 26
Jennifer Jobrack
01:27 12 Jun 26
Always reliable, honest, and prompt.
Calvin Miyagawa
16:55 11 Jun 26
My recent transmission service was great, finished much sooner than anticipated!Thanks again, Calvin
Tom Hoffman
15:37 11 Jun 26
Excellent Awesome service as always.
Jeff Currie
15:04 11 Jun 26
We really appreciate having a place to get our Subaru serviced that is capable, thorough and honest.
Elise Geiger
14:55 10 Jun 26
Friendly, thorough and did a great job so my car can last me for many years to come. It is sometimes hard to find an appointment quickly but that’s a sign of a good shop and worth the wait. Highly recommend.
Craig Hawley
14:15 10 Jun 26
joni cohen (Party Cruiser's Etc.)
22:35 08 Jun 26
Great service and reasonable prices.
Jennifer Fernandez
22:49 07 Jun 26
Really excellent!
Tammy Astor
14:22 07 Jun 26
These are great mechanics and kind people.
Linda Perlman
14:22 07 Jun 26
I had nothing short of a great experience with team at Heart. They were helpful, respectful and supportive of my lack of knowledge about cars. I will return there for any future service of my car. You can trust them with any of your car service needs!
Chang Liu
14:13 07 Jun 26
The folks are approachable and they are interested in solve problems not just charging
Mark Wiegard
14:28 06 Jun 26
You told me my a/c clutch is going to fail. Does that mean the a/c will quit completely? Because the second I picked it up from you guys after having the a/c recharged, it is still intermittently getting cold and then warm. It’s doing the same thing it was doing before. Does the a/c clutch cause this or does it quit completely?
Jonathan Booth
14:24 06 Jun 26
The Duxler Team is comprised of courteous professionals who always provide a prompt and quality service.
M
01:43 06 Jun 26
Excellent, kind and trustworthy staff all around, consistently going above and beyond, even offering to match AAA’s price!
simon bijja
21:56 05 Jun 26
Good people, excellent service and on time delivery. Please do visit their website to get the best offers.
Ilene Fern
15:27 05 Jun 26
Linda Eisenberg
15:28 04 Jun 26
Incredibly great to work with. The guys at duxler never disappoint!
Roberta Holzmueller
14:31 04 Jun 26
Heart was able to repair my tire and gave me a heads-up about a repair that will likely be needed not too far down the road.
Abigail Kritzler
14:22 04 Jun 26
Love this place! They are always so great about walking you through all the options in a way that they genuinely care and are not just trying to get you to pay more. They always greet you with such warmth and make you feel taken care of throughout the whole process.
Nicholas Callas
15:50 03 Jun 26
I had an issue with one of my tires and Heart Auto took my car within 20 minutes of my call. They fixed the tire and I was back home within the hour. The work they do is expeditious. I highly recommend Heart Auto.
LaTrece F-B
14:27 31 May 26
If you live in Evanston or in the surrounding area, you have to take your car to Heart Auto. It is hands down the best experience when needing car repairs. From simple maintenance to major repairs, they are honest, professional and knowledgeable people that treat you like family.
Danny.Sadlłowski Sadlowski
11:29 31 May 26
Amazing service staff and booking.Always for I, got a second opinion on suspension and strut work on my Toyota!Thank you 🤝👍🙂
Eddis Goodale
03:28 31 May 26
Professional staff. We've gone there for years for our car oil changes.
Vijayendra Rao
21:50 29 May 26
Great guys. I went in because the rubber seal around my front door had some odd because of loose screws. They put it new screws and fixed it - and took no money. Very sweet.
Tracy Tobin
02:18 29 May 26
First time customer. They took me without an appointment. Staff was very nice. Communication, quotes, etc. all clear and concise. Courtesy follow-up call on experience and service. Heart is my new go to for car service.
Todd VanSlyke
15:43 28 May 26
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've used them for years, and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my "hobby" cars.
Charles LeBrun
14:18 28 May 26
Great service.
John Cudecki
20:13 27 May 26
Have been going here for years. They treat you like family and always honest and stand behind their work. They never disappoint
Deb Lee
12:36 27 May 26
Great communication. They provided updates, rides after drop off.
Harvey Newcomb III
14:28 24 May 26
HEART Evanston has to be one of the most professional, friendly, and customer service-focused automotive shops I’ve ever been to. Keisha is so nice and Ernie & his team are good communicators-I like how they explain the service that they recommend by also showing photos. They never pressure me to have work done or try to over-sell. I have been taking all our family’s cars to HEART for over 5 years and highly recommend them!
Donna Burman
14:17 24 May 26
Paul Dixon
03:30 24 May 26
I’ve been coming for years and I’m not going anywhere else.
John Wolf
16:51 23 May 26
Great service and professional treatment. You get what you pay for and it’s worth the price. Shout out to Sam!
Pete Macleod
15:16 23 May 26
Very helpful nice and quick. Would go back
charles ahlborn
15:06 23 May 26
Great speedy tire repair to Tesla! Service reps and technicians were a pleasure to work with. A+++
Gus Vas
20:14 22 May 26
L'Oreal Thompson Payton
15:27 22 May 26
F L
14:06 18 May 26
Joe Moore
15:39 15 May 26
nancy freeman
14:05 14 May 26
Friendly and professional service
max rosenfeld
16:06 07 May 26
Very helpful. They knew what they were doing. Had to get an oil change. Took no longer than 10 minutes. Will be back!
Adam Lively
16:36 30 Apr 26
gary spangler
14:08 20 Apr 26
Outstanding customer service
eric einan
13:20 04 Apr 26
Great service from a friendly team
Corrine Glanville
21:17 26 Mar 26
Dawn Lavin
15:27 23 Mar 26
Chris Tribe
00:08 14 Mar 26
Excellent customer service and diagnostic skills. Very honest experts.
Jim Roth
14:22 11 Mar 26
Great service And experience
Brett Scheller
16:48 10 Mar 26
This is the place to go! They have taken great care of me for years and years. Frank is the best and he cares so much. Excellent service, good prices, great care. Thank you Heart Wilmette!
Julie Wechsler
15:39 10 Mar 26
Heart Auto is very reliable. I don't know where I would get my car serviced without their expertise . JUSTIN and CESAR are very knowledgeable and skilled.
Adam Hanzalik
12:22 10 Mar 26
Frank and the team at Heart Wilmette are fantastic. They are very knowledgeable and will explain why they recommend a repair or service. Went in for a oil change and rotation when they noticed fast wear on my rear tires. Needed to get two tires replaced and an alignment. While we waited was also time for a brake fluid change so added that while the car was up to make for a smooth process.While I initially waited I listened to them take a number of calls. They clearly provided inspection reports to customers then explained what services are recommended including services that could be paired together to reduce overall service charges and fees vs completing individually. The waiting area is small but very clean restroom, coffee, and water available. Once my repair would take longer for tires to be delivered they offered me a courtesy car for a few hours so I wasn't stuck at the shop while it was raining outside.Very professional team! Will definitely continue bringing my vehicles to Heart for future service!Vehicle: Ford Escape ~90K miles
Mt Pisgah Ministry Inc
15:11 09 Mar 26
I was very comfortable with the environment including and especially the service personnel. Thank you for being there!
Eric Ian
22:38 06 Mar 26
G RT eat fast and friendly service.
Kathy Engert
15:04 02 Mar 26
I have been taking my Toyota RAV4 to the Wilmette location for a few years. So glad that I stopped going to the dealership. Excellent work and close to home.
Lawrence Walsh
17:07 19 Feb 26
John Phelan
21:25 18 Feb 26
Summer tires off, winter tires on and all 4 corners aligned in the time it took me to walk over to downtown Wilmette, have breakfast and walk back. Great service as usual. All our cars are cared for by Heart.
Donna Proskine
13:48 17 Feb 26
Great customer service knowledgeable and professional
