Reviews
Our Customers Have a Lot of HEART
We have over 5,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 5,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Douglas Jankey
13:07 31 Aug 26
Heart Auto completed the removal and refill of transmission oil for my 2008 Toyota Avalon which a lot of service shops won’t do. The staff made the drop off, service and pick up very easy. Excellent service report and recommendations that I know are accurate. No surprises and job done to my expectations. A++
Merrill Medansky
22:43 30 Aug 26
Jan Warren-Findlow
14:20 30 Aug 26
Jeff St. John
16:17 29 Aug 26
Heart has been so honest and clear in finding solutions for all of our family cars, and especially our oldest couple of vehicles this year. Jacob (and others) have been great to work with, communicative, and always focused on keeping the customer happy…which definitely helps to KEEP you as a customer!
Gabrielle Copeland
16:08 29 Aug 26
Always very courteous, patient, professional and reasonably priced. My only place to go for car repairs. I will definitely be coming back.
Lance Brinkman
15:36 29 Aug 26
Quick an easy tire repairs.
Jodi Kirsch
14:30 29 Aug 26
Great honest service! Highly recommend
Linda Cohen
16:33 28 Aug 26
Jhan Estrada
15:48 28 Aug 26
Great service! Highly recommend!
Jim Smith
15:07 28 Aug 26
All good , faster than expected completion while waiting. Thanks
Tory Enerson
14:30 28 Aug 26
Not really a guy who does online reviews but when service is exceptional, then a review is deserved. Heart Auto is without a doubt the best when it comes to customer service and standing behind their work. Several years ago there was a significant issue that developed with one of my cars and when I tell you that the manager Danny and the owner Brian stepped up, I mean really stepped up. At a real expense to the company they stood by me and made sure I was made whole and taken care of. Recently they did it again on warranty work for my Audi with great, expedited service, a loaner car and fresh popcorn at the waiting room. Heart Auto has a customer for life!
Theo R.
14:27 28 Aug 26
I’ve been servicing my cars there for years. To this day, I have not found a better auto repair place than Heart Auto. They are polite, personable, honest, knowledgeable, and their prices are competitive.
Raunneferaungkh Bryant
14:26 28 Aug 26
keesha and her team bring family like vibs and connection. The energy feels warm ,fun and inclusive. I can most definitely say that not only do i feel trust but also safe in peace.
Alex Orozco
14:16 28 Aug 26
Quick and efficient took care of my cars needs and were communicative throughout the process . They also provided transportation to my work while the car was being worked on .
Scott Epton
14:16 28 Aug 26
Always take such great care of our cars!
Lucy Kaplan
14:28 27 Aug 26
Efficient, polite service. Spacious waiting area, felt safe during covid.
Wally
20:37 26 Aug 26
Excellent service staff. Work completed as requested.
Andrew Rauhauser
17:09 26 Aug 26
All around great service. The repairs were done quickly and the staff is very cheerful, friendly and helpful.
Scott Stern
15:07 26 Aug 26
Heart is a very trustworthy mechanic! They do great work and you'll pay for it for sure, but you know the work is done well and it's backed up with a warrantee. On my way out Armando, the manager mentioned the work they did will feel like I'm driving a new car. He was right!
Paul Dixon
14:34 26 Aug 26
Most recently, I found myself in a pinch and needed to get an important issue with my car taken care of quickly. HEART came through when I needed them most. They were able to get the work done the same day, which was incredibly helpful and gave me the peace of mind I needed to get back on the road without having to rearrange my entire schedule.That experience is just another example of why I’ve continued to trust HEART for the past decade. Whether it’s an oil change, battery replacement, spark plug service, general maintenance, or an unexpected repair, their workmanship has consistently been excellent. They’re knowledgeable, professional, honest, and genuinely care about getting the job done right.What really sets HEART apart is their customer service. They take the time to explain what’s going on with your vehicle, answer your questions, and give you honest recommendations without trying to pressure you into unnecessary services. You’re treated with respect from the moment you walk through the door.After 10 years as a customer, I can confidently say HEART Certified Auto Care is truly one of the best auto care centers in the area. Their reliability, professionalism, quality of work, and commitment to their customers are second to none.A huge thank-you to the entire HEART team for always taking care of me and my vehicle. If you’re looking for an auto shop you can trust, especially when you’re in a pinch and need quality service quickly, I highly recommend HEART Certified Auto Care in Evanston.
Debbie Rabishaw
14:32 26 Aug 26
Heart is my “go to”. The staff is always very friendly, and they ALWAYS take the time to educate me.
Glenview
14:28 26 Aug 26
Another good experience at Heart. Performed necessary maintenance and informed me of additional “good to do” service issues, without sales pressure.
Berhan Seium
19:10 25 Aug 26
Joan B.
15:53 25 Aug 26
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
Hirmize 1161
00:54 25 Aug 26
marlene white
15:19 23 Aug 26
Susan Frazier
14:20 23 Aug 26
Very professional and extremely fast service!
Cynthia Iffland
14:36 22 Aug 26
Thanks to Ken at HEART he was able to get the part I needed overnight! The biggest problem I had to be addressed ASAP! Very grateful to the entire team for their expertise. Now I can pass the emissions test next week! HEART is the perfect name for this company. Thank you ! ❤️
Pete Macleod
14:26 22 Aug 26
Great people excellent service.
Molly Feder
17:17 21 Aug 26
Kind, helpful, honest people running this place. Your car will be in good hands.
Tom Bucklar
15:38 21 Aug 26
Lazy River
15:31 21 Aug 26
I always take my car to heart auto… And they are always very good… It’s great to know that I can drive my car and not have to worry about it because this place always takes care of me… The staff are extra vigilant and very friendly…
Ricki Basner
14:30 21 Aug 26
Great!
Edmund Nasjleti
14:20 21 Aug 26
I went to Heart because they have treated me very well in the past and I feel they offered a competitive price. Not the least expensive but one that was reasonable for a high level of customer service. It’s a good experience when you go there for service.
Jerry St. Clair
01:30 21 Aug 26
Great shop, great leadership under Armando. Very trustworthy and good communication!
Randi Garcia
15:27 20 Aug 26
Robert Perry
20:03 19 Aug 26
Professional, knowledgeable and service oriented.
Betsy Lent
16:26 18 Aug 26
David Pencille
15:24 16 Aug 26
Always a great customer experience. Thank you to the team!
Tammy Shain
12:40 16 Aug 26
Picked up a screw in my tire and hobbled into Heart with a nearly flat tire and without an appointment. They were able to work me into their busy schedule in a day and patch my tire. Awesome team, awesome service!
Romuald Kazl
15:06 15 Aug 26
Ornit Mandell
14:14 15 Aug 26
Outstanding service. Extremely transparent about everything and fairly priced!!
Matthew Horne
18:25 14 Aug 26
My twelve year old Dodge Caravan was in need of several maintenance items such as brake fluid service, cooling system service, wheel alignment and a new oil pan to replace the rusted one.As always, Heart Auto performed all of the work in exemplary fashion and had the car finished before the time promised.
Will Seifert
15:59 14 Aug 26
Great service. Clear and efficient. They even have a concierge car. Highly recommend !
Sarah Boulos
14:46 14 Aug 26
Sunny Robin
17:37 13 Aug 26
The most dependable, professional, amazing staff… Work is done in a timely fashion and never costs more than they tell you. Great place very trustworthy
gary spangler
19:46 12 Aug 26
Outstanding service
Taylor Sandahl
20:41 11 Aug 26
Super fast service and went out of their way to prevent an issue from occurring again. Great communication across the board!
Christopher Sennett
10:31 11 Aug 26
Amari D.
18:37 09 Aug 26
Eddy Hicks
17:33 09 Aug 26
I've been going to the Northbrook Heart Auto Care for 3 years now, for various maintenance. Oil changes, brakes, spark plugs, O2 sensor, etc. on my car and my daughter's cars, have gone well. They have no problem with special requests, such as my favorite boutique oil brand or not touching the filters that I personally maintain. They've been up front, honest and fair. We live close by so providing me a ride home while I wait has also never been an issue. They charge less than dealers and they've done a better job for me. I'm also an engineer and a gear head so they get credit for dealing with that too. They've earned my trust. I give them 5 stars for treating us right, doing a good job and charging us fairly.
Susan Jacobson
16:55 09 Aug 26
Ken Fasulo
16:36 09 Aug 26
Second experience with Heart Auto in Wilmette. First with my spouse’s vehicle then mine most recently for oil change and 4 new tires. Service has been very good, friendly and courteous. A loaner was provided as tires coming from another location were later than expected. That was appreciated! I would definitely recommend Heart Auto. Thank you!!
Angel Jimmy Orellana
18:47 08 Aug 26
They were very helpful and were able to get my vehicle in quick.
Maggie and Bob Zielinski
15:02 08 Aug 26
Our seven year-old car feels and drives like it’s brand new. Thanks, Armando and everyone at heart.
Dave G
14:18 08 Aug 26
Michael Bryant
13:42 08 Aug 26
Ben was kind, patient, helpful and honest. He didn't try to sell me something that I didn't need.
Sean Evans
12:11 08 Aug 26
This was my initial experience utilizing their automotive services. I found my interactions with their team to be exceptionally positive. Their approach was comprehensive and meticulous, and their communication was exemplary. The provided estimate is a valuable resource for review. My wife and I will definitely bring our vehicles back if we have any issues.
Carmen Cuevas
18:02 05 Aug 26
Service was professional and within good time
Cecilia Trudeau
17:51 05 Aug 26
Service was what I expected. I feel confident that the work performed was necessary and timely. The waiting area is comfortable without being too elaborate. Staff are friendly and helpful.
Lesley Goodman
13:29 05 Aug 26
I had to stop there because my tire light went on. They immediately helped find a technician to check pressures and possible leaks. Jacob could not have been more professional and personable. My experience at Heart for the past few years has always been exceptional.
Gina New
04:01 05 Aug 26
Went for my first visit recently and was very pleased with the service. I appreciated the photos of the areas of concern on my car, the breakdown of the issues, and how fast the work was completed. I was also very appreciative of the rides to my home and back when the service was complete. The experience was excellent overall and I would definitely return for more work on my car.
David Baldwin
16:12 04 Aug 26
Joe K.
14:54 04 Aug 26
I’ve been bringing my car here for the past two years and have consistently had a very positive experience. The team has always been professional, honest, and helpful, and the work has been completed correctly and within the expectations they set. They communicate clearly and follow through on their promises.Ernie has been especially helpful and responsive whenever I’ve had questions or needed an update. It’s reassuring to work with a shop that is dependable, stands behind its work, and treats its customers well. I’ve never had an issue and would gladly recommend them to others.
Stace Hilbrant
22:39 02 Aug 26
Eric Matlin
14:49 01 Aug 26
20,000 mile work on my Subaru Outback. As always, timely and spectacular service. They promise then deliver.
Lori H
05:51 31 Jul 26
The team at HEART is incredibly thorough and makes a point to update you on all your service needs. They were kind, helpful, and definitely made me a happy customer! Their customer service goes above and beyond. They gave me a ride back to work after I dropped off my car, and they even picked me up to bring me back when the work was complete. That level of convenience is greatly appreciated.Thanks, team! I will definitely be a returning customer for my future auto needs.
Stephen Balsamo
19:36 30 Jul 26
J Beck
19:08 30 Jul 26
Just Love these Shop! Came in for a tire slow leak issue. They took care of it and advised me on future potential issues. They have been always reasonable priced and Prompt. I just wish they had a Shop in Michigan now that we moved. Thanks Jacob for all your help yesterday.
Lawrence Walsh
15:57 30 Jul 26
Oil change and tire rotation
Jason Cunningham
13:45 30 Jul 26
Trevor Chalcraft
14:17 29 Jul 26
Everyone was super friendly, knowledgeable and very personable
Teppi Jacobsen
22:44 28 Jul 26
Had an oil change in May but was starting to leak oil. I took it in and without any question, they admitted a small error in tightening a screw and not only did they fix it, they gave me a complete oil change and oil filter free of charge for my trouble.Jacob could not have been nicer and more helpful! Great service.
Charles LeBrun
20:42 27 Jul 26
Great service.
Patricia Sims
01:17 27 Jul 26
I was extremely satisfied with the level of detail and service that was provided. Nice people who are warm and friendly I was so impressed by their willingness to help me I have already referred several people. Thank you Heart Auto
Yvonne Smith
19:02 26 Jul 26
I had an oil filter and oil change along with draining the coolant system. The work was done promptly. The mechanics and staff were friendly. I would recommend them any time.
Victoria C.
18:07 26 Jul 26
Everyone there was super kind. I brought my '05 Tacoma because I will be taking a long road trip and wanted to make sure that everything was working properly. There was also a suspicious sound that came about a few days before I brought the truck in. It turned out to need a lot more work than I thought. The photos were so helpful in showing what was wrong and what needed to be fixed. They didn't pressure me into the other needed services or try to sell me on extra stuff that I didn't need. They gave me their professional opinion on the situation but ultimately left the decision to me.Since it turned out that my truck needed to be there overnight to complete repairs they set up a drop off ride for me on the fly. I am bringing my truck back next week to complete more work, as well as for my Tacoma's future needs.
Miguel Sousa
14:42 26 Jul 26
Great place and prices! Really like their waiting room, too.
Madeleine Fern
22:16 25 Jul 26
Gee Money
15:15 25 Jul 26
They always give me great service as well as advice on what urgently needs to be done and what can wait.
Judy Vass
14:55 24 Jul 26
candace angst
15:50 23 Jul 26
I have been pleased with Heart's service & prices. Very professional & courteous employees who have gone out of their way to accommodate my schedule on several occasions.5 stars from me!
Owen Callahan
15:13 23 Jul 26
Easy, fast, reliable.
Laurel Schilling
15:06 23 Jul 26
Eric Schreiber
14:54 23 Jul 26
Rosemarie Patok
08:43 23 Jul 26
My heartfelt thanks to you dear people at Heart Auto for the great job you did on my car, I could not be more pleased.
J Paul Gavino
19:35 21 Jul 26
Great friendly staff. Armando always takes care of us extremely knowledgeable and professional 5 star!!!
k
17:48 20 Jul 26
First time coming here and they were not just friendly but very insightful!Will definitely come back for any future maintenance 🙂
Jeff Kressmann
16:48 20 Jul 26
Knowledgeable and courteous.
Charles Smith
14:52 19 Jul 26
I was greeted with friendly service with reasonable prices. Definitely recommend them for auto repair.
Jim Peterson
14:50 19 Jul 26
Armando and his team are the best. Always so accommodating and knowledgeable about any problem that arises with my vehicles.
Maria B Knowles
14:15 19 Jul 26
Brent Locey
11:10 19 Jul 26
Meghan Schmidt
14:45 18 Jul 26
HEART Certified Auto Care is the best! The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
Toni-Marie Montgomery
21:30 17 Jul 26
I appreciate the personal attention and expertise of the staff.
tony grube
21:09 17 Jul 26
These guys are a great team super nice very knowledgeable.
Seniors Lead
14:25 17 Jul 26
Charles E. Needham
18:06 15 Jul 26
This was our first visit as we had an immediate need. We are very loyal and have used Bryan’s Garage down the street for many many years. But due to my wife’s taking a long road trip, she felt the tires needed to be rotated and Monday was the only day we could do it. We made a call, got in and was kindly taken care of, and in fact, I was in and out in about 20 minutes. I know it’s not a complex job, but very grateful to have had the immediate attention.
Ryan Downs
15:26 15 Jul 26
We had a fantastic and quick experience. The service was trustworthy, and they clearly outlined the necessary repairs and prioritized them.
Jeff Later
01:46 15 Jul 26
Called on short notice and arranged appointment that day for an oil change Welcome and accommodating staff. Like the efficient and friendly service.Unfortunately our 2nd experience was not as good. Like the team but almost $2,200 for brake pads and rotors is hard to accept
James Fontaine
14:53 13 Jul 26
Our son is working an internship in the area and experienced some serious car trouble following work done local to where we life. Dimitri was compassionate, communicable, and kind helping us navigate our situation. The team diagnosed our issue after 3 other local shops failed to. We're grateful for their service and look forward to working with them again if we need to.
Elizabeth
18:59 12 Jul 26
Thank you, Ben and Team! You guys are great!
Ed Do
15:10 11 Jul 26
Excellent repair and customer service.
Mt Pisgah Ministry Inc
14:55 11 Jul 26
I went in to get a $29 dollar oil change and left after paying a $2900 bill for necessary repairs. I was not happy but grateful that the necessities were discovered, explained the need, pro and cons to have the job done and job was done with full explanations upon completions including the appreciations for extending my trust in their word and reputation. I am very intentional in action and word regarding my faith in Christ and appreciate that Heart Auto are intentional believers as well. Not overtly or pushy but illuming. Thank you for your service.
Timothy Schaffer
14:49 11 Jul 26
Elizabeth
14:39 11 Jul 26
As my Highlander ages, and now has well over 200,000 miles, the team at Heart has consistently helped maintain my Highlander. Ben and Frank are always wonderful professionals. We drive all over the Midwest and eastern/southern states. Within the last month we have traveled extensively through Ontario, Michigan, Wisconsin, and Indiana. Ben made sure that our car full of children was safe before, during, and after the drive. And Ben even talked with an owner/mechanic in Michigan when I had questions. Heart is the best! Thank you so much!
DLS
14:34 11 Jul 26
More than fair pricing, honest, excellent customer service!!
Kathy Oswald
14:46 09 Jul 26
I have taken my cars to Heart in Evanston for many years. They are very competent, efficient, and friendly. I highly, highly recommend them.
Alfred Schectman
20:10 08 Jul 26
charles jaffe
19:22 05 Jul 26
Heart Evanston is consistently top notch reliable and friendly.
Julia Ellis
16:10 05 Jul 26
Char Sanders
15:22 05 Jul 26
We go so far back, we're famiy! Seriously, Duxler has been my our family mechanic experts since before I was driving at 14 years old! (I'm 63).The mechanics professional manner the wonderful mechanics! So polite!!!!!Quick true story:As recently as Friday, I was in for an oil change and transmission flush.. I witnessed a customer come in being quite rude about a service he'd received. It was very early in the morning. Too early for shenanigans!!! (7 ish?) and already 80 degrees outside..The crew was calm and cool.I have a new found respect for anyone working in customer service!Ernie, Brian, Big Ben, Keisha, Dimitri, Justin and UNCLE FRANK!!!!!!! please forgive me for anyone I may have missed! The greatest memory anyone will ever of you is how you made someone feelThank you Duxler/ iHeart, for the pride you take in your profession individually and collectively and foryour decades of dedication in and commitment to keeping our vehicles safe on the roads!Charlotte
Julia W
16:42 04 Jul 26
Nicholas Kennedy
18:16 02 Jul 26
Carrie Waterston
15:58 02 Jul 26
Sandy kallick
15:28 02 Jul 26
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
Lewis Shapiro
21:01 01 Jul 26
Thomas O'Neill
19:41 01 Jul 26
Richard Diaz
02:21 01 Jul 26
Sarah Dickerson
14:17 30 Jun 26
There is nothing worse than being 1 1/2 hours from home and you have a nail in the tire. Everyone at Heart Certified Car Care was extremely nice and helpful. I really appreciated the service and would highly recommend this business. Thank you again
Jackie Rogers
18:25 29 Jun 26
The employees at the Evanston location are fantastic!
Chuck Johnson
15:58 28 Jun 26
Heart is great and Kesha is always a pleasure to work with
Will
14:39 24 Jun 26
John K (Kapcia23)
22:17 18 Jun 26
Great job great people great service!
Jennifer Jobrack
01:27 12 Jun 26
Always reliable, honest, and prompt.
Calvin Miyagawa
16:55 11 Jun 26
My recent transmission service was great, finished much sooner than anticipated!Thanks again, Calvin
Chang Liu
14:13 07 Jun 26
The folks are approachable and they are interested in solve problems not just charging
simon bijja
21:56 05 Jun 26
Good people, excellent service and on time delivery. Please do visit their website to get the best offers.
John Wolf
16:51 23 May 26
Great service and professional treatment. You get what you pay for and it’s worth the price. Shout out to Sam!
Pete Macleod
15:16 23 May 26
Very helpful nice and quick. Would go back
charles ahlborn
15:06 23 May 26
Great speedy tire repair to Tesla! Service reps and technicians were a pleasure to work with. A+++
Gus Vas
20:14 22 May 26
F L
14:06 18 May 26
Joe Moore
15:39 15 May 26
nancy freeman
14:05 14 May 26
Friendly and professional service
max rosenfeld
16:06 07 May 26
Very helpful. They knew what they were doing. Had to get an oil change. Took no longer than 10 minutes. Will be back!
Adam Lively
16:36 30 Apr 26
gary spangler
14:08 20 Apr 26
Outstanding customer service
eric einan
13:20 04 Apr 26
Great service from a friendly team
Corrine Glanville
21:17 26 Mar 26
Dawn Lavin
15:27 23 Mar 26
Chris Tribe
00:08 14 Mar 26
Excellent customer service and diagnostic skills. Very honest experts.
