Reviews
Our Customers Have a Lot of HEART
We have over 5,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 5,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
Read or Write Reviews
Elise Geiger
14:55 10 Jun 26
Friendly, thorough and did a great job so my car can last me for many years to come. It is sometimes hard to find an appointment quickly but that’s a sign of a good shop and worth the wait. Highly recommend.
Craig Hawley
14:15 10 Jun 26
joni cohen (Party Cruiser's Etc.)
22:35 08 Jun 26
Great service and reasonable prices.
Jennifer Fernandez
22:49 07 Jun 26
Really excellent!
Tammy Astor
14:22 07 Jun 26
These are great mechanics and kind people.
Linda Perlman
14:22 07 Jun 26
I had nothing short of a great experience with team at Heart. They were helpful, respectful and supportive of my lack of knowledge about cars. I will return there for any future service of my car. You can trust them with any of your car service needs!
Chang Liu
14:13 07 Jun 26
The folks are approachable and they are interested in solve problems not just charging
Mark Wiegard
14:28 06 Jun 26
You told me my a/c clutch is going to fail. Does that mean the a/c will quit completely? Because the second I picked it up from you guys after having the a/c recharged, it is still intermittently getting cold and then warm. It’s doing the same thing it was doing before. Does the a/c clutch cause this or does it quit completely?
Jonathan Booth
14:24 06 Jun 26
The Duxler Team is comprised of courteous professionals who always provide a prompt and quality service.
M
01:43 06 Jun 26
Excellent, kind and trustworthy staff all around, consistently going above and beyond, even offering to match AAA’s price!
simon bijja
21:56 05 Jun 26
Good people, excellent service and on time delivery. Please do visit their website to get the best offers.
Ilene Fern
15:27 05 Jun 26
Linda Eisenberg
15:28 04 Jun 26
Incredibly great to work with. The guys at duxler never disappoint!
Roberta Holzmueller
14:31 04 Jun 26
Heart was able to repair my tire and gave me a heads-up about a repair that will likely be needed not too far down the road.
Abigail Kritzler
14:22 04 Jun 26
Love this place! They are always so great about walking you through all the options in a way that they genuinely care and are not just trying to get you to pay more. They always greet you with such warmth and make you feel taken care of throughout the whole process.
Nicholas Callas
15:50 03 Jun 26
I had an issue with one of my tires and Heart Auto took my car within 20 minutes of my call. They fixed the tire and I was back home within the hour. The work they do is expeditious. I highly recommend Heart Auto.
LaTrece F-B
14:27 31 May 26
If you live in Evanston or in the surrounding area, you have to take your car to Heart Auto. It is hands down the best experience when needing car repairs. From simple maintenance to major repairs, they are honest, professional and knowledgeable people that treat you like family.
Danny.Sadlłowski Sadlowski
11:29 31 May 26
Amazing service staff and booking.Always for I, got a second opinion on suspension and strut work on my Toyota!Thank you 🤝👍🙂
Eddis Goodale
03:28 31 May 26
Professional staff. We've gone there for years for our car oil changes.
Vijayendra Rao
21:50 29 May 26
Great guys. I went in because the rubber seal around my front door had some odd because of loose screws. They put it new screws and fixed it - and took no money. Very sweet.
Tracy Tobin
02:18 29 May 26
First time customer. They took me without an appointment. Staff was very nice. Communication, quotes, etc. all clear and concise. Courtesy follow-up call on experience and service. Heart is my new go to for car service.
Barry Cherney
16:15 28 May 26
Todd VanSlyke
15:43 28 May 26
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've used them for years, and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my "hobby" cars.
Charles LeBrun
14:18 28 May 26
Great service.
John Cudecki
20:13 27 May 26
Have been going here for years. They treat you like family and always honest and stand behind their work. They never disappoint
Deb Lee
12:36 27 May 26
Great communication. They provided updates, rides after drop off.
Ross Wolfson
19:32 25 May 26
Heart always does a great job, and keeps me informed on the condition of my vehicles. Great job and great place to do business with.
Jean Robbins
18:27 25 May 26
Well done, no hassle and clearly explained service. And on time. Thank you Heart!
Cynthia Kestler
02:37 25 May 26
Eugene Sollo
17:03 24 May 26
Harvey Newcomb III
14:28 24 May 26
HEART Evanston has to be one of the most professional, friendly, and customer service-focused automotive shops I’ve ever been to. Keisha is so nice and Ernie & his team are good communicators-I like how they explain the service that they recommend by also showing photos. They never pressure me to have work done or try to over-sell. I have been taking all our family’s cars to HEART for over 5 years and highly recommend them!
Joel Shoolin
14:23 24 May 26
Very timely and accommodated my time schedule.
Donna Burman
14:17 24 May 26
Mom Lio
14:15 24 May 26
Paul Dixon
03:30 24 May 26
I’ve been coming for years and I’m not going anywhere else.
John Wolf
16:51 23 May 26
Great service and professional treatment. You get what you pay for and it’s worth the price. Shout out to Sam!
Pete Macleod
15:16 23 May 26
Very helpful nice and quick. Would go back
charles ahlborn
15:06 23 May 26
Great speedy tire repair to Tesla! Service reps and technicians were a pleasure to work with. A+++
Jeff Currie
14:43 23 May 26
We really appreciate having a place to get our Subaru serviced that is capable, thorough and honest.
Sandra Day
14:22 23 May 26
Team is great and very thorough! Great pricing too!
Gus Vas
20:14 22 May 26
L'Oreal Thompson Payton
15:27 22 May 26
Maria B Knowles
14:36 22 May 26
Maureen Joy
14:36 22 May 26
Spectacular ServiceLove the Positive VibeTreated myself/ Auto like family
Kevin Hess
14:07 22 May 26
Mary Kinney
22:28 21 May 26
Been going to these folks for something like 35 years. They NEVER disappoint. Amiable, professional. Thorough. Knowledgeable. Highly recommended. Skip MyslenskiHad another 6 month check up on our Pontiac. Great, great service from all of the staff-from welcome to departure. Our service technician Jamie was thorough, knowledgeable and responsive to our concerns. And of course Keisha is nothing short of a Heart Care icon. Thanks everybody!
Dana Overbey
17:45 21 May 26
Great experience and price
Joyce Schrager
14:33 21 May 26
Excellent service...from minute one withKieesha and then Craig, you have first class professionals. We have taken our cars to them over many years. Total satisfaction is our conclusion.
Ines rosado
14:28 21 May 26
Always great service at the Northbrook location.
Ed Brill
20:48 20 May 26
Needed a simple oil change for a European car; received a mailer with a coupon price of $89.95.Despite sitting in the waiting room, nobody ever provided an update to me during service - I received texts to review and approve/reject additional preventive maintenance, but no one ever said the car was ready. I only noticed it when I went to ask for status, because I was told it would be an hour to an hour and half. Over two hours later, the key was on the counter and the car was parked back out front.The follow-up texts are what prompted me to write a review.17 minutes after I paid for the oil change, I received a text offering me a "Memorial Day Oil Change Special" that was $10 cheaper than what I had literally just paid. And the next morning, I received two texts saying "if you ever have questions about your vehicle, our team is always here to help. Hold us accountable we won't let you down!"I responded to that one with a screen shot of the memorial day special. I didn't get any reaction or response to that at all.So, good service, unfortunate communication. Sometimes over-reliance on technology is not a good thing. (and I work in tech).
Zoran V
14:45 20 May 26
Ben Steiner
14:34 20 May 26
Have worked with Heart and it's predecessors for years through many cars. Great people,excellent service. Service as promised. Highly recommend.
Gigi Vega
13:34 20 May 26
So-far The phone call with Dimitri was amazing. He was thorough and explaining the detailed work that they do. When I told him where I had been going for over 20 years, he told me that Heart is very different and more intense in The work performed. I'm going to make an appointment and I will come back to this review and add to it.🤗
Missy Iavarone
14:12 18 May 26
Great, fast service and very friendly and honest staff!
F L
14:06 18 May 26
Mike M
14:02 18 May 26
Informative, helpful, and friendly service. I had some major work done, and not only was it done with quality it was done in a timely manner too.
Joe Moore
15:39 15 May 26
David Moritz
14:10 15 May 26
Armando got me in quickly after my car broke down and provided a free loaner until repairs were completed
Alan Falk
15:31 14 May 26
Great service. All issues resolved. Will be returning soon for continuing service.
nancy freeman
14:05 14 May 26
Friendly and professional service
Muriel Osher
14:05 14 May 26
Yvette
15:27 11 May 26
AJ Greene
15:26 11 May 26
Sara Brewster
14:17 11 May 26
So friendly and thorough. Totally trust my car in their care.
hen gamzo letova (Gamzo)
14:46 10 May 26
They came in for a wheel alignment that was supposed to cost me around $200After a quick inspection, they advise not to go that route and to actually do something cheap cheaper that may help the situation. In the end I came out with $70 will rotation and was very satisfied from the results. Never seen a place that’s downgrade the service to make sure it cost you less. I High recommend
Robert Balick
16:46 09 May 26
Team was very accommodating, friendly, and professional. Quick diagnosis and pricing. Turns out the problem was under Mini warranty and recommended I go to Mini dealership to fix. Very much appreciated. Still got oil change at HEART. Will definitely be back with any future car problem.
Simon Shtivelberg
22:49 08 May 26
Azeez Jamiu
13:06 08 May 26
Known them for more than 6years, very reliable and honest. They are good in what the do, they handle your car profesionally. If they cant fix your car they wont bother taking money from you. They do really good job here, a trial will convince you.
max rosenfeld
16:06 07 May 26
Very helpful. They knew what they were doing. Had to get an oil change. Took no longer than 10 minutes. Will be back!
Ben Buettell
15:37 07 May 26
Had an issue with one of my tires and dropped it off first thing on Monday morning. Fixed it in a short period of time. The team is always professional and courteous! Thanks!!
Robin Grombach
14:04 07 May 26
Deborah Tapper
15:24 04 May 26
barbara Brody
14:11 04 May 26
Alex Shek
13:35 02 May 26
Yuchan Choi
11:12 01 May 26
Jim Peterson
20:31 30 Apr 26
Armando and his team are the best. Always so accommodating and knowledgeable about any problem that arises with my vehicles.
Adam Lively
16:36 30 Apr 26
Spyros Kitsiou
11:04 30 Apr 26
Rob Barnes
00:14 29 Apr 26
Quick to set up appointment for tires. Ran me back home. They also have loaner car available.
Dylan Grube
19:10 27 Apr 26
Armando was excellent. He brought me out and showed me what he was talking about and never made anything feel dire. He explained what the each quote was for and how emergent each issue was. So different from other places that made it seem like if I passed on anything it would be unsafe to drive my car.The fix I needed was a lot more money than I was expecting, but with research I determined it was fairly close to the national average cost for that issue.The loaner car made it so I didn't have to worry about missing any more work, which was a huge plus.I compared the tire quote to a bunch of other places and they truly had the best deal so I will be back next month for some fresh tires.
Jill R
14:04 27 Apr 26
Always wonderful service
Jamie Moriarty
00:19 27 Apr 26
I’ve been using Heart for storing and switching my summer and winter tire sets, and they’ve been consistently excellent. The entire team is friendly, attentive, and genuinely cares about doing a great job. They make the whole process easy and stress-free, which I really appreciate every season. It’s rare to find a place that combines professionalism with such great customer service—highly recommend.
Amanda Emerson
23:25 26 Apr 26
Best auto repair experience in Evanston — honest, accommodating, and truly exceptional serviceI had an outstanding experience with Heart Certified Auto Care, and I can confidently say this is one of the most trustworthy and professional auto repair shops in Evanston.From the moment I walked in, I was greeted by Demitri and Keesha at the front desk, who were absolutely fantastic. They were warm, organized, and incredibly helpful, making the entire process feel smooth and stress-free. Their communication was clear, and they made sure I understood exactly what was being done and why—something that immediately built trust.I came in needing multiple services, including fixing my back hitch, getting an oil change, and replacing all four tires. Everything was handled efficiently, and the pricing was very fair, especially considering the level of service and attention to detail provided.What really stood out to me was how accommodating and honest they were throughout the entire experience. At one point, I accidentally showed up on the wrong day for my appointment. Instead of turning me away or making me reschedule, they worked with me and still got everything taken care of. That level of flexibility and customer care is rare and deeply appreciated.They also provided me with a free loaner car, which made a huge difference in being able to continue my day without disruption. It’s clear they understand that their customers have busy lives and go out of their way to make things easier.Equally important, I never once felt like I was being upsold or that unnecessary issues were being created—something many people worry about when going to an auto repair shop. Everything felt transparent, honest, and grounded in what actually needed to be done.When I picked up my car, everything had been completed exactly as promised, and my vehicle is running better than it has in a long time. The entire experience—from start to finish—was handled with integrity, efficiency, and genuine care.If you’re searching for a reliable, honest mechanic in Evanston who delivers high-quality work and exceptional customer service, I highly recommend Heart Certified Auto Care. It’s a relief to finally have a place I trust completely with my car.
Jeff Kressmann
19:57 24 Apr 26
Knowledgeable and courteous.
Linda Schor
14:58 24 Apr 26
It has been such a pleasure taking my car to Heart Auto. Armando is great and I trust what he says. Can’t ask for more than that.
Joe Artabasy
12:24 24 Apr 26
Job well done.Lickity split too!u
Dalya Omar
19:02 23 Apr 26
Smooth serviceGood attitudeDimitri and Ernie were professional; answered all of my concerns.
Jill Lederman
17:45 23 Apr 26
Fair pricing, easy to schedule online & quick service.
Milk Gorgeous
17:27 23 Apr 26
Oh Boy! Did Heart Auto have action today! I wasn't able to do a drive-in(walk-in) but I was able to schedule an appointment and address all my concerns about my vehicle. Such friendly and professional staff! I just hope my pockets aren't crying in the end! Update coming soon...When I say Heart Certified Auto Care of Evanston have stolen "my heart" ♥️Exceptional service from the front end to the back end!!! Explained my car troubles, provided pictures with details(of my vehicle) no AI or photoshopped pics, offered valuable solutions that worked with my Budget, I didn't feel belittled as a woman and they even washed my car!!! I didn't even recognize Sparkle when I went to pick her up!!! Home is where the Heart is...And Heart Auto will be the only shop to service all my vehicle needs from now on!!! Thank you Heart Certified Auto- Evanston
Maurice Mazz
17:19 23 Apr 26
Excellent service center ernie and Dimitri explained everything. Loaner car spotless and that unusual.
addie Speer
23:16 22 Apr 26
Went for the first time today! Their customer care is exactly what it says they took care of the customer. It has customer service like this is to be found nowhere. 1000 stars!!
Barry Rosenbloom
17:30 22 Apr 26
Always fabulous service, and the staff is always great
Larry
14:37 20 Apr 26
Have been having the autos serviced here for 25 years now. Always very thorough and excellent service. Great place for your auto repairs and maintenance needs. Thanks.
gary spangler
14:08 20 Apr 26
Outstanding customer service
Richard Closure
13:53 18 Apr 26
They did a great job here. And everyone was kind and knowledgeable. I will come here again.
Rosti Chura
14:05 17 Apr 26
Thank you very much for the Service☮️ you’re guys are the best.🇺🇦🇺🇸🤙
k
20:31 16 Apr 26
First time coming here and they were not just friendly but very insightful!Will definitely come back for any future maintenance 🙂
Tom Rainey
19:37 16 Apr 26
Elizabeth O'Connell
19:24 13 Apr 26
Ram4
15:07 13 Apr 26
Took my car for an oil change last week and they mentioned my tires were wearing unevenly. I have over 55,000 miles on them so you could see the uneven wear. Armando gave me numerous quotes on different tires and pointed out that many All-Season tires are actually All-Weather tires. I was not aware there was such a thing. I used to have a set of Snow/Ice tires along with a set of High Performance tires and figured All-Season was in the middle. That little bit of tire education helped make my decision easier. The car handled like new when I left Heart. The staff are all super friendly and knowledgeable. I am will definitely be back.
Gabe Popa
14:13 13 Apr 26
Been coming here for years, when it used to be duxlers. Excellent service!!
Sandro F
23:07 10 Apr 26
Just moved to the area and I needed a mechanic, this is my first experience with them. Customer service is excellent, they are efficient and they seem to genuinely care. They had to fix a couple of things and they want me to go back to ensure there are no other fluid leaks. based on my limited experience I'd recommend them.
Sheila Lewis
18:46 10 Apr 26
Alli Tampier
15:18 08 Apr 26
I needed new brake pads and rotors immediately and the dealership was over charging me. Jacob answered my call and told me he could perform the work that day and he would do the work for a much more fair price! He called me throughout the work to keep me posted on how long it would take and when the car would be ready. I highly recommend this place and will use them in the future for other work on my car!
Dana Armstrong
15:14 08 Apr 26
Been going here for over 15 years. They treat you right.
Carmen Kini
14:28 08 Apr 26
Carmen Kini
14:28 08 Apr 26
Caring, friendly and supportive team!!! Plus the have my favorite drink in the waiting room
Anne Schlepp
22:27 06 Apr 26
They were very helpful and informativeThey did my repair quickly and even gave me an extra part and a break onthe billEveryone is super nice and deals with all concerns. I also got a ride home and they picked me up when the car was doneTheir prices are competitiveI will certainly use them again.Super bargain oil changes and tire rotationsYou will be satisfied
eric einan
13:20 04 Apr 26
Great service from a friendly team
Corrine Glanville
21:17 26 Mar 26
Jeff Later
22:11 24 Mar 26
Called on short notice and arranged appointment that day for an oil change Welcome and accommodating staff. Like the efficient and friendly service
Dawn Lavin
15:27 23 Mar 26
Chris Tribe
00:08 14 Mar 26
Excellent customer service and diagnostic skills. Very honest experts.
Jim Roth
14:22 11 Mar 26
Great service And experience
Brett Scheller
16:48 10 Mar 26
This is the place to go! They have taken great care of me for years and years. Frank is the best and he cares so much. Excellent service, good prices, great care. Thank you Heart Wilmette!
Julie Wechsler
15:39 10 Mar 26
Heart Auto is very reliable. I don't know where I would get my car serviced without their expertise . JUSTIN and CESAR are very knowledgeable and skilled.
Adam Hanzalik
12:22 10 Mar 26
Frank and the team at Heart Wilmette are fantastic. They are very knowledgeable and will explain why they recommend a repair or service. Went in for a oil change and rotation when they noticed fast wear on my rear tires. Needed to get two tires replaced and an alignment. While we waited was also time for a brake fluid change so added that while the car was up to make for a smooth process.While I initially waited I listened to them take a number of calls. They clearly provided inspection reports to customers then explained what services are recommended including services that could be paired together to reduce overall service charges and fees vs completing individually. The waiting area is small but very clean restroom, coffee, and water available. Once my repair would take longer for tires to be delivered they offered me a courtesy car for a few hours so I wasn't stuck at the shop while it was raining outside.Very professional team! Will definitely continue bringing my vehicles to Heart for future service!Vehicle: Ford Escape ~90K miles
Mt Pisgah Ministry Inc
15:11 09 Mar 26
I was very comfortable with the environment including and especially the service personnel. Thank you for being there!
Eric Ian
22:38 06 Mar 26
G RT eat fast and friendly service.
Kathy Engert
15:04 02 Mar 26
I have been taking my Toyota RAV4 to the Wilmette location for a few years. So glad that I stopped going to the dealership. Excellent work and close to home.
Lawrence Walsh
17:07 19 Feb 26
John Phelan
21:25 18 Feb 26
Summer tires off, winter tires on and all 4 corners aligned in the time it took me to walk over to downtown Wilmette, have breakfast and walk back. Great service as usual. All our cars are cared for by Heart.
Donna Proskine
13:48 17 Feb 26
Great customer service knowledgeable and professional
Jane Wickenkamp
00:28 17 Feb 26
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked and kept running perfectly!!
Pascal Manzari
15:27 13 Feb 26
Russell Ballog
21:38 11 Feb 26
Happy with his service, I had my Jeep compass 2021 service the check engine light, found out there is a warranty still availableSo Ben recommend that I take it to the Jeep dealer to get it serviced.
Andrei Kolas
03:11 10 Feb 26
Great customer service. Fair price , fast work. They also showed me what else should be done on the vehicle.
Joan B.
15:11 09 Feb 26
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
victory
02:41 06 Feb 26
I am glad I chose this place! Nice people, professional service was given to my car in very respectful way!
Kim Ratkin
17:53 04 Feb 26
Douglas Nash
15:16 04 Feb 26
They have always been honest and upfront about the repairs. They stand behind their work and trust them to get it right.
Evan Gerke
15:07 04 Feb 26
Heart Auto has always been a go to for me when I need my car serviced. They are super friendly, nice, and really quick and reliable. They tell me upfront what needs to be done and make sure it’s done the right way. Would recommend to anyone in the north shore area.
Bill Cassato
22:30 02 Feb 26
Alan Malter
18:52 30 Jan 26
Great, reliable service, as always. We have brought our cars to Heart (formerly Duxler) for many years and are always satisfied.
Will
15:56 21 Jan 26
zach williams
19:16 15 Jan 26
Nice people - fair prices - not aggressive with extra recommendations (like brakes — extra pressure not applied, they just let you know if something might need work).Never had to come back and have something re-done. I’ve had to get my headlight wiring harness/socket done maybe 5 times in the last year and a half or two though, but I think it’s a fiat issue. Everything else they have worked on has never needed further action. I do not believe they would be able to fix a wiring harness just enough for it to malfunction X months after the fix. That would be an insane level of commitment and calculation. Probably impossible — i think it’s just my luck and the horrible brick roads of Wilmette (I drive for my job and have to encounter Wilmettes “lovely” infrastructure quite often).Anyway, no reason to stay away from these dudes. They are welcoming and give out coupons and discounts as well.
Peggy Slater
16:54 15 Jan 26
Betty Kay
19:16 14 Jan 26
I needed two filters changed but I came on the wrong day! I said I would return another day. But the nice man said Wait a second ……and before you knew it they squeezed me in and it was done in a Jiffy. Thank you Heart!
VitruviusJK
21:15 12 Jan 26
Honest, no-nonsense and to the point. Today was an oil change and engine coolant flush. They provided videos and images of any other issues the car had so that we could decide what to tackle today vs later. They have a good, clear system of documentation and communication for the customer.
Joe O'Malley
22:43 07 Jan 26
Catherine Taylor
21:23 02 Jan 26
Super nice with great service!
