Reviews
Our Customers Have a Lot of HEART
We have over 1,800 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 1,800 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
Read or Write Reviews
brooke Unger
18:11 25 Jul 24
I 100% recommend this place. Armando helped me and I received great service. He fixed my issue with the car right away.
Neal Rubin
15:17 25 Jul 24
Friendly efficient service. Work completed when promised.
Iyke His Grace
05:47 25 Jul 24
Great
Roy Witherow
15:27 24 Jul 24
Quick to respond, courteous, easy to book an appointment, patient when explaining recommendations, competitive prices
Ami Saraiya
17:39 23 Jul 24
did a great job with my car. Armando is a great mechanic!
LJ Solo
15:34 22 Jul 24
Danny and all the Guys at Heart Auto Care in Northbrook are fantastic. As long as I am alive and own my current Car they have a customer. I HIGHLY recommend any and all to use their services without hesitation. They are knowledgeable, understanding and very reasonably priced. I enjoyed being a customer so much that I even treated everyone to lunch. I can not say enough Great Things about my experience.
Ellen Fowler
15:37 21 Jul 24
HEART always goes above and beyond. They are detailed in explaining what your car repairs are, but they never try to oversell you on anything. They always deliver your car back to you in a timely fashion. When our car needed an emergency repair they were quick to fit us in. We've been with HEART (formerly Duxler) for over 20 years and wouldn't dream of using anyone else!
Cynthia Witherspoon
15:18 20 Jul 24
Jennifer Ceriale
20:38 17 Jul 24
Heart was able to fit me in with a full schedule and get my car fixed up the same day! They communicated everything thoroughly!
J & N Schofer
20:55 16 Jul 24
As usual, everyone was attentive and gave good service; oil change proceeded quickly and other issues were addressed. Thanks again!Nancy S.
Barbara A. Gill
14:09 16 Jul 24
I purposely drive from Crystal Lake, Illinois to this location in Northbrook because of their great services! From the greetings at the front desk to the care of my automobile. I've never been disappointed!!
James Medin
18:08 15 Jul 24
Heart was able to repair my Mercedes Benz in a timely manner and recommended not to proceed with a much costly solution which I appreciate their honestly. Sincerely, James Medin
Conrad Sheehan
15:58 15 Jul 24
Good
Lee Ann Meiborg
14:46 15 Jul 24
First time having my car repaired at HEART Certified Auto Care and I will be back! I really appreciated the photos and explanation of what was wrong, what type of repairs needed to be done and what would happen if I let the problems go on longer. Everyone was friendly and the repairs did not take long at all. My 10 year old car almost feels brand new again!
Jodi Reardon
13:45 13 Jul 24
Outstanding customer service! They explained exactly what was recommended and why it was needed, and took care of everything in the timeframe provided. They were very knowledgeable and trustworthy.
Victoria Mills
17:58 11 Jul 24
Customer service was amazing and they took the time to fully explain everything to me without being patronizing.
Austin Gorvett
15:15 11 Jul 24
First time here and just for an oil change, but it was a great experience. Will likely be back soon!
Martin Schorsch
18:16 09 Jul 24
Arturo Garcia
12:43 09 Jul 24
I had a recent break issue and the reason they are the first place I call is because the are always friendly and genuinely do care about the customer.
Laurie Fleishman Spear
17:41 05 Jul 24
Good communication and information regarding quotes for future needs. Didn’t wait long for oil and filter change. Nice shop and people.
J Lyon
20:49 04 Jul 24
I had such a wonderful experience taking my vehicle here for an oil change! All of the employees were fantastic, and they worked very quickly on my vehicle to have me in and out of their service shop. They were also able to fit me in for an appointment the day before my request, too. The only downside is that they're only open Monday through Friday 😞 I normally get my vehicles serviced on the weekends due to my crazy work schedule. But, I'll definitely make it work going forward because I absolutely need my vehicles to be treated with absolute great care.
Richard Guggemos
15:49 03 Jul 24
This was my second time using Heart, and I will be back again in the future. Prompt, thorough, polite, professional, communicate well and reasonably priced. All the things my dealer wasn’t.
Dean Bradshaw
15:18 02 Jul 24
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Luke Moretti
19:03 01 Jul 24
Charlie Zhan
18:05 01 Jul 24
They are professional and trustworthy
Stuart Bernsen
17:38 01 Jul 24
Great experience communicated throughout the service cycle with great follow up and reasonable price for the service.
Kathy Engert
17:14 01 Jul 24
I have been taking my Toyota RAV4 to the Wilmette location for over a year. So glad that I stopped going to the dealership. Excellent work and close to home.
Gita Weintraub
15:42 01 Jul 24
Very considerate, on time, excellnt service
Charles W. Hayford
12:59 30 Jun 24
Jeff Goldstein
14:31 28 Jun 24
Start to finish this was so simple. Everyone was personable and professional. Most importantly I felt a sense of trust that my vehicle is in good hands.
Talaya J
06:27 28 Jun 24
I always feel welcomed and respected as a client. Great service, honest quotes, no hidden fees, great technicians. They explain everything to you and do their best to accommodate your schedule. Waiting area is clean and tidy. I appreciate the tv trays they are helpful if ypu need to work.I see why people continue to give them repeat business.
johnathan zuniga
19:04 26 Jun 24
Amazing place to get your car worked on. They show you thru a diagram and video what is wrong with your car. Awesome place
Marie Carmel St Jean
17:25 24 Jun 24
Cost me money but good service. Thank you for taking care of my Honda.
Kevin Miller
14:55 24 Jun 24
Had a great experience, they were fast and effective. The pricing is reasonable and they only suggested repairs that were necessary.
hugo dubovoy
14:36 24 Jun 24
Ben and Heart Wilmette were great. Quick and efficient service, they took care of my warrant claim for me. They even drove me to/from home.
Stu Cohn
17:24 21 Jun 24
The managers and mechanics at Heart Auto Care have always been very responsive and capable. They get the job done efficiently for reasonable charges. If there is a question or an issue after the repair has been done, they take care of it. Very well run and well regarded members of the community.
Gary Geiger
01:57 21 Jun 24
Extremely personable and accommodating. They are great at finding, and explaining, the problem that caused the problem.
Bette Jean O'Nan
00:05 21 Jun 24
appreciated easy appointment times at our convenience, pleasant waiting room and good service
Pam Tvaroh
15:04 20 Jun 24
So happy with the exceptional service from HEART. They were scheduled my car repair right away and I was up and running again in no time. This was one of the best experiences I have had with a car repair. They stand by their repairs. I will be taking my future work for my cars to only HEART.
Martha Kindra
14:59 20 Jun 24
Jamie Malitz
14:37 19 Jun 24
They are great . Always nice and friendly.Been going to them for years and never have any complaints!!
Sally Washlow
08:36 19 Jun 24
Terrific service and very helpful. Has kept me informed as to what is needed for my vehicle but does not oversell on unnecessary repairs!
Susie Woodward
18:55 17 Jun 24
Always takes good care of you and at a fair price. Always!!!
Melissa Uhlig
18:22 17 Jun 24
Danny and Armando are experts in their field. They installed a used engine in my vehicle and kept in touch with me along the way. They are warm, kind and welcoming. They really care about their customers. Both took the time to explain exactly what they were going to do and when my car would be ready. They sure did deliver! Thank you Heart Auto. I’ll be back!! And I did return several times!! Same experience with my oil changes on several vehicles. I will continue using Heart auto.
Scott Goldstein
13:16 17 Jun 24
Team here is awesome and friendly!!! I had a loose plastic plate on the bottom of my car when I was driving to work. Took it to the dealer and they told me a couple days. Lol. Ran it over yo HEART and they had me on my way in 10 minutes. And I tried to pay and they said no charge. Amazing!!! That is customer service!!! Thank you!!!
Kim Stanton
17:42 16 Jun 24
I can always trust that our cars will have honest service on them !! Trusted neighborhood service !
John Kong
17:11 16 Jun 24
Talia Ramsey
16:45 11 Jun 24
If I could give 6 stars I would! The team at HEART is exceptional. They clearly have customer service at the core of everything they do! Plus they're efficient & thorough and found ways to go above & beyond for me! Can't recommend them more highly!
Darnice Taylor
02:17 11 Jun 24
Brian Keller
23:09 10 Jun 24
Always a great experience at HEART Auto. They do great work for a good price and have top-notch customer service. I have been taking my car there for years and will continue to.
Scott Harlow
21:46 10 Jun 24
Heart Auto has proven itself to be a 5 star auto repair shop! I had a failure of a rear shock mount system within a year of having it replaced by Heart after driving over a pothole, and they 100% covered the repair. This is the type of issue that separates out the good shops from the bad, since driving over a pothole and experiencing a part failure leads to a sort of gray area of root cause fault. A shop can choose to blame the failure on excessive stress and driver fault, or it can look at it as a defective part and/or installation. Heart chose to take the customer centric stance and cover the failure, and for that they have won my loyalty and respect. Thanks HEART!
Sheldon Rebman
21:07 10 Jun 24
Friendly atmosphere and great service.
Lena Ogulnik
17:03 10 Jun 24
Very nice place, quick service and very fast one as well!
Carol Goddard
15:58 08 Jun 24
Work done promptly and properly. No expensive upsells for more work than was needed.
Erik Medina
15:04 07 Jun 24
Ben, Frank, and the folks at Heart Auto are the best. They do great work and are helpful, kind, and prompt. The service is excellent and they stand behind their work. Highly recommend!
Marti
17:28 06 Jun 24
Everyone at Heart is very helpful and knowledgeable. They explain what work needs to be done right away and what work can be delayed. I trust their judgement.
Chett Steadman
13:34 04 Jun 24
Claude Zanetti
12:04 04 Jun 24
Estimate and work on both my older low mileage vehicles was done in a timely fashion after a detailed discussion. More big ticket items needed to be fixed to make them road worthy and running like new than I had initially thought but they fixed it right the first time and the work is guaranteed for two years so it was worth it since I plan to keep both for several more years.
Jamie Zeller Bitton
14:21 03 Jun 24
Wonderful car care and amazing customer service!
Glenn Armstrong
15:52 31 May 24
Great place for all types of auto repairs. Staff is friendly and knowledgeable and they will take good care of your car.
Andre Santiago
14:08 31 May 24
The staff were very welcoming and friendly. I had a great experience. The 2 year warranty on work is a huge plus. My car was repaired and is running like it did when I first got it (it's 11 years old). They are my new go to for auto repairs. My car needed a lot of work and it was completed the next day without any issues. 10/10 recommend.
Anthony Pereira
19:36 30 May 24
Always excellent service here at Heart autocare of Northbrook. The team is professional and friendly.
Ahmad Gibson
16:28 30 May 24
My experience was excellent. I brought my Chevy Equinox in and their service was top tier across the board. The entire team is extremely professional, communicative and kind. I highly recommend and if I have any car issues, this is where my car will be. Thank you to Jaime, Michael and Armando for all of your help!
Fred Rasio
15:42 30 May 24
Excellent service and pleasant people.
Aristotle Smith (JP)
05:59 29 May 24
Excellent service and customer care.(( This is John Garrett Audi 2012 A7))
Greg Popp
00:04 29 May 24
My first experience with Heart Auto will not be my last. They performed a difficult task - replacing my timing belt, serpentine belt, water pump, tensioners, etc., - on my 2006 Lexus SC430 perfectly and at a fair price. Everyone was friendly and polite and communication was A+. Bottom line is that Heart Auto made me feel appreciated and special.
Amy Russell
17:04 28 May 24
susanna johnson
15:09 28 May 24
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
Benjamin Francis
00:27 24 May 24
Super helpful, let me know about other areas of my engine that should be serviced and gave me a very polite and friendly experience. 10/10 would ABSOLUTELY go back again
Zach Goldman
18:44 23 May 24
The staff at Heart are always kind, accommodating, and honest with everything when we bring our cars in. We’ve been going there for years and will continue!!!
John Zajac
21:06 22 May 24
Quick, knowledgeable and TRUSTWORTHY service
Bud Photopulos
21:56 21 May 24
Service was professional, courteous and friendly.Appreciate your telling me of potential problems.Thank you.
Richard Barnett
16:42 21 May 24
Serviced my Audi A6 and my wife's Q3 quickly and professionally. Have use Heart for years and am always extremely satisfied.
Carlos Feeney
17:44 17 May 24
Armando always provides great and timely service!
Luke Adrian
18:23 16 May 24
They took care of me without an appointment and fixed my car perfectlythey are just the best
Bennett Levis
04:19 16 May 24
The kindest people. They care more about doing what’s best for you and your car than what’s best for their bottom line. Such a breath of fresh air to find an auto shop like HEART.
Melissa Payne
18:47 15 May 24
The guys at Wilmette are great! They have taken care of my needs every time I take my car to get serviced. Super nice too!
John Levine
14:35 15 May 24
Quality service at a fair price. Keeps the customer's best interests in mind when recommending service.
Olivia Murphy
14:34 15 May 24
They were amazing! Fixed my car quickly and super friendly
George Enriquez
23:56 13 May 24
Philip Cook
14:07 10 May 24
Always professional, and very fair. I’ve used them for all my auto needs for over a decade.
Mike Creaney
19:24 09 May 24
Ran over a small nail causing big problems. Repaired quickly and changed the oil while I was there. Second time with this group and very happy with both outcomes.
Gary Karp
14:30 09 May 24
Staff was terrific in explaining all the details and the cost was very competitive. I enjoy supporting family owned businesses.
Murphy Maxg
23:31 06 May 24
Fantastic service!!! They diagnosed and fixed my car the same day. Gave me a ride back to work and picked me up when the car was ready. The staff made a great first impression
Stephanie Ikhumen
21:53 06 May 24
Heart Auto Care - Evanston is true to their moto Helping Everyone Achieve ReliableTransportation. I have a peace of mind that my car is running in good condition when Heart Auto service my car.I did an oil change on May 3, 2024.I am happy for the courtesy, caring, responsible car service and professionalism auto care team.Also I like to include, Heart Auto did Emergency car Service for me onJanuary 12, 2024. First impression leftme with a trustworthy experience.Giving back is very important, it’s how you help unconditionally to do what is needed.Yes things were great. My Honda was well prepared for the bad weather. I felt the Hearts of the auto team that helped me to have a reliable car. I scheduled a return visit to do my oil change. Heart Auto isa peace of mind when it comes to needing continuous car maintenance.Many thanks: customer concern, kind, supportive, reasonable price and skillful automotive team. Heart Auto is a 🌈
Doris Brown
21:13 06 May 24
Took care in @ 7:00 a.m. to check on noise problem-- got loaner so home in 30 min. Got call with problem assessed and cost determined & got car back all fixed by 4:30. Went back 2 days later to have them show me problem I thought car had but all checked and clear explanation. Great service attitude & no upselling-- just fix the car so it keeps on going.
Lidia Titiyevsky
16:21 06 May 24
Jamie, Armando and the whole staff at Heart is amazing! Great work, reliable and great service every time! I highly recommend.
Sandra Casparriello
15:57 06 May 24
Professional SUPER FRIENDLY - SUPER KNOWLEDGEABLE- always great service! THANK YOU HEART AUTO EVANSTON!
Claudia S (Claudiasliving)
14:57 06 May 24
They are great on reminding me when my oil changes are due and keep my car up to date with all the other requirements/ maintenance.
Margaret Keane
14:35 06 May 24
Melissa B
14:34 06 May 24
Heart Auto really is the best of the best! Always there to answer any questions I have and I wouldn't trust my Mercedes with anyone else.
Katy Jones-Pritchard
14:32 06 May 24
Have been going to Heart for years and these guys offer everything you would want for your auto service needs. Honest, highly skilled and fair pricing. Usually very quick as well, which is always appreciated. Highly recommend!
Alanis Alanis
22:10 03 May 24
My car was repaired within a reasonable amount of time. Car is back to optimal miles per gallon. They even provided me with a free loaner car. That in itself is a tremendous benefit. I highly recommend.
Eileen O'Rourke
02:18 30 Apr 24
Linda Green
01:52 26 Apr 24
Excellent service s always.! Thank you HEART team!
Ashley Pomplun
20:44 23 Apr 24
Steven Frost
22:23 22 Apr 24
Above average customer service!
Chris Kozak
00:21 20 Apr 24
Todd VanSlyke
21:34 15 Apr 24
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've use them for years and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my elderly "hobby" cars. Note to Heart: it's a Corvette, not just a Chevrolet!
Arvold Taylor
18:17 15 Apr 24
Roberto Amato
22:03 08 Apr 24
Stephen Worobec
18:45 07 Apr 24
Outstanding staff: service techs and the service coordinators. They know their stuff but we are always treated like family, never condescending. Each person and their vehicle is treated with respect. Very timely and prompt with diagnoses and repairs. Great communication, status updates as needed. Flexible and accommodating as well with drop-off/pick-up, including after hours. They also understand priorities and are helpful navigators when there are budget constraints. Time and time again, the HEART team delivers excellent service!
jennifer simon
17:47 06 Apr 24
Great fast service! Love them... They will run it all by you B4 doing any work.
Greg Daniel
17:43 04 Apr 24
Easy to make an appointment, friendly, kept me up to date on progress and issues. Professional job. Thanks.
Nicholas “Nico” R.L.
11:29 02 Apr 24
The staff is professional, friendly & knowledgeable. I went in for one service & they discovered an issue that needed immediate attention. That kind of attention to detail, kickstarts a lasting patronage. They're a definite repeat & a definite recommend!
Connor Siegel
13:58 30 Mar 24
Top notch operation. Keith and Kieesha make customers feel like family and do anything it takes to get the best result. Honest folks and quality work at fair prices.
Lisa Taylor
14:13 25 Mar 24
Friendly, accommodated my schedule, honors coupons, and keeps my car running very smoothly.
Alisa Wartick
20:16 23 Mar 24
Stephen Lang
16:37 23 Mar 24
Lauren Rochman
16:23 23 Mar 24
Consistently great service and friendly staff!
Joshua Chernoff
19:32 18 Mar 24
Easy to schedule an appointment (summer tire swap); they were ready for me when I arrived; they were finished on time and contacted me; and they honored a coupon that I had forgotten to bring with me, no hassles. Overall great, hassle-free experience.
Ellen Wartella
23:00 17 Mar 24
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Heather Clancy
15:35 17 Mar 24
Extremely well run and organized.I like how they integrate w/Carmax so they could see any work that had been done on my car before I purchased it.They do need to improve their loaner cars though - the one I got felt like a really gross Uber experience.
Elliott Tucker
17:19 14 Mar 24
Great work and quick turn-around time on a variety of services for my car. Great overall experience.
Mark Johnsen
16:01 13 Mar 24
I have been going to Heart auto long before their name change years ago. I have experienced honest and quality work. Most recently, several months ago, I had some work done but had to bring my car back in earlier this week with a related minor issue. Even months later, they made a simple fix as a follow up free of charge and got me back on the road the same day.
Roger Yapp
16:07 08 Mar 24
Always a 1st class experience with this group. If I ever have an auto issue it’s Duxler without a question. Frank and his team do an excellent job and never try and take advantage. The only place we take our card.
John Smylie
04:52 07 Mar 24
Gregory Stephans
19:36 05 Mar 24
HEART Wilmette has an incredible team filled with kind, honest, and caring technicians and staff. We have been a customer since moving to the suburbs in 2020 and will not take our cars anywhere else!
Jimmy Place
15:28 04 Mar 24
I am basically new to the Wilmette area and I heard about Heart auto care Wilmette from a friend and just took my sons car in for an oil change. The staff was spectacular and so was the service! Smiling friendly faces everywhere! They had me in and out of there in no time and they also took the time to inspect my car and came out with a comprehensive report of what I needed. I am absolutely going back and they are definitely my new go-to for any car services! I would have given them 10 stars if allowed!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Kenneth Drummet
19:07 19 Feb 24
Christie Simony
19:04 12 Feb 24
Erin Robinson
18:58 07 Feb 24
Jill Mihailovic-Sternberg
19:56 30 Jan 24
Always great service. Loaner if you need one. All of my questions answered. Very busy but great service. I even had a "walk in" for a minor problem and they fixed it right away.
Jenny Sterrett
19:20 29 Jan 24
The guys at Heart always do a great and careful job on all our cars
Zlatan Hodzic
18:51 23 Jan 24
Professional, accommodating and efficient - great shop.
Jennifer Morrow
19:13 22 Jan 24
We take my mothers car to Heart every time and we are always so grateful for their services and expertise!
Jeff Baden
18:53 22 Jan 24
Nancy Henry
23:25 20 Jan 24
The team at HEART was nice and professional. The price was reasonable and workmanship was very good.
Bill Johnson
17:09 19 Jan 24
Car in on time and finished early. Excellent job.
Meg Maris
15:25 15 Jan 24
Always LOVE this place! They have saved me in bad situations so many times whether it’s a flat tire, broken wiper blade…I’ve purchased tires here, had brakes done, oil changes….cannot recommend enough.
Philip Childs
20:41 03 Jan 24
Blair Dunlevy
18:06 02 Jan 24
John Mecham
15:49 02 Jan 24
Sally Luby
23:40 31 Dec 23
Great and efficient service in a timely manner. Would definitely recommend and return! 👍
Michael Buckley
16:33 29 Dec 23
Very good first experience using HEART! Friendly service, quick turnaround, and the issues with my car solved.
Zac McConnell
18:43 26 Dec 23
The Heart Auto Care Team has always provided quality and fast service! They consistently follow up to keep you informed about their findings during the service appointment and the status of the work. Can’t thank them enough for their efforts over the years!
Will Borders
15:34 26 Dec 23
Always very responsive, quick to problem solve and conscious of cost-saving strategies. Nice to have a trustworthy shop around the corner.
lorry murphy
20:21 21 Dec 23
I love going to Heart Auto Care. Though it is very far from my home (River North Chicago), I am able to get a loaner car which is becoming more scarce these days. Most importantly I trust Heart They have treated me honestly.and fairly. If you want honest service of high quality, go to Heart Auto Care
Krystina James
16:48 21 Dec 23
We have been coming here for over 25 years- No one is as knowledgeableAnd Professional! Perhaps most impressive is they provide service with such kindness and Respect. Thank you Ben and all!!
Kevin DeLorme
15:41 21 Dec 23
Michael Straub
15:37 14 Dec 23
Friendly, responsive with solid service and expertise! Great to have a shop with that local feel!
Celia Muench
15:32 14 Dec 23
The staff is helpful and upbeat! Sometimes they can even fit in the work on your car when they are super busy if it’s not too big a job! They have kept my 1996 Toyota Camry running in tip top shape for years! And the prices are reasonable! I highly recommend them!
