Reviews
Our Customers Have a Lot of HEART
We have over 1,800 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 1,800 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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William Ryan
18:23 05 Sep 24
Very Nice Environment You feel comfortable coming in asking for help . Which they have proven already. I live by Avidor on Oak Ave i feel safe knowing they are close if i ever have problems .
David Gieselman
18:10 05 Sep 24
Convenient drop-off & communication regarding estimates on additional work. Found pricing competitive too. Work finished on-time.
L LAD
20:20 03 Sep 24
I only write a review when my expectations are greatly exceeded. The team at Heart Certified Auto Care in Northbrook have done just that, GREATLY EXCEEDED ALL MY EXPECTATIONS. I’ve been a customer for years and each visit/experience has been pleasant but more importantly, I trust them.Thank you Heart Auto in Northbrook for years of impeccable service that gets better with each returning visit!
Matt Walsh
17:43 03 Sep 24
I ❤️ Heart! They have always been upfront about cost and time. We have trusted them with multiple cars over the years and will continue to go back. They work hard to earn our business each and every time
Gina Keefe
14:34 03 Sep 24
Such great service. My car is 2014 and needed some TLC. Heart was up for the challenge. I got all sorts of work done that was much needed and appreciated the help provided.
M Powell
14:24 03 Sep 24
Beyond accommodating, friendly and professional. I needed a last minute battery change and they fit me in quickly. Very reasonably priced too!
Alexandra Screven
19:22 30 Aug 24
I was rear-ended on the freeway and needed my car checked before driving home to DC. HEART Wilmette did a free inspection and miraculously nothing was wrong. They wouldn’t let me leave a tip so am leaving a review instead. This is the best experience at a shop I’ve had in a long time and I think ever for something automotive. It felt like a nice local shop you hear about from the 90s but almost never see today
Steve
20:12 29 Aug 24
These guys are the future of car care. Communication is easy/convenient and PERSONAL. No strangers calling/leaving stale voicemails and emails. They KNOW YOU AND THEY KNOW YOUR CAR. My Lexus dealer will NEVER see me again. I’m saving money, getting better service and respect! At Lexus, they treat you like they’re doing you a favor.Armando and his crew are TOP NOTCH!!You won’t be disappointed.
Joseph Wooldridge (Chuck)
19:59 29 Aug 24
Reasonable, efficient, effective, accommodating, friendly.
Fleurette Katz
17:28 29 Aug 24
Great service and friendly staff.
christina haufe
13:59 29 Aug 24
Ben Stiegel
17:27 27 Aug 24
Quick work! Great recommendations! Wonderful employees!
Jonathan Elmore
17:23 27 Aug 24
Melissa Cohen
16:10 27 Aug 24
Very professional!!!! Very efficient didn't try and rip me off. First place,as a women I felt comfortable. Very important to me.
Anthony Williams
13:48 25 Aug 24
You guys were great. You and Sam responded quickly with my situation, although I researched the problem. 2 things I was on the fence with if you get the job the diagnosis should be either reduced or free! 2nd , if the customer should be offered the choice for disposal of artifacts from their vehicle. Hence, shop cost! If there's no lubricants etc., why the charge? Other than those 2 , Excellent service!
Philip Cook
14:18 23 Aug 24
Always professional, and very fair. I’ve used them for all my auto needs for over a decade.
Barb Bevenour
20:35 22 Aug 24
Fabulous. THE place to go.
Susan Hauser
20:12 22 Aug 24
Khristina Satariano
15:02 21 Aug 24
Very forthright and great customer service! Furthermore - they don’t have annoying mass outreach text or emails. Armando has been fantastic since my first experience
Steve Davis
20:54 17 Aug 24
Teddy Couri
14:33 15 Aug 24
Great service. They did a great job getting my daughters car ready for college.
Daniel Leshtz
14:33 15 Aug 24
gabriell doyle
16:48 13 Aug 24
It was an amazing experience! Friendly and efficient! Thank you Ben for being great and the workers
charles moore
17:20 12 Aug 24
I went for an oil change and asked for an appointment when it could be done while I waited. Everything went smoothly and timely plus they also gave me a list of things that should be looked at in the future. Excellent service!
Olga Lavrenova
22:15 09 Aug 24
I used Heart Auto Care in Northbrook twice this year and both times on an emergency basis. Super-fast, reliable and professional service. Separate thank you to Armando this morning for providing extra due diligence on sensor replacement issue!
Ben Stiegel
22:07 09 Aug 24
Got the work done same day nice people
King Embry
19:22 09 Aug 24
I decided to switch from my Lexus dealer to Heart for this reason: The RX350 has over 126,000 miles on it, and dealers only replace parts with Lexus brand parts, which can cost many times what high quality comparable parts cost elsewhere. I was impressed with the complete evaluation Heart provided on the overall condition of the RX, and I will return for service in the future.
Steven E2the Eason
18:55 09 Aug 24
Friendly and attentive service, all problems were explained thoroughly and they got me in and out.
Susanna Ehrmann
21:42 05 Aug 24
I finally took my 2015 Camry in for a complete tune-up. I had neglected to do so for a couple of years because of personal circumstances. It was my first--and most certainly not my last-visit to HEART Certified Auto Care. In two short hours, I now am driving a car that purrs like a kitten! It drives like a new car! I'm sure that I also saved a lot of money by coming to HEART, instead of taking the car to the dealership. "You gotta' have HEART, all you really need is HEART!"
Dan Mitchell
17:33 05 Aug 24
They gave me a fair price on tires
Stephen Ryan
11:53 05 Aug 24
I’ve been getting cars serviced for over 35 years, I look for quality and honesty.Heart delivers both.I highly recommend them.Steve
Mirjana LaLa
23:42 04 Aug 24
My godfather is a mechanic; luckily, I’ve had him do much of my car stuff throughout my life. Also, my dad and uncles are all knowledgeable in cars and car repair. So when I need to get something done on my car and they can’t get to it I have to trust where I’m going. I have had some misses over the years. But Heart is a hit. It’s the only place I take my car now. They are not only knowledgeable, but pricing is fair and they are honest. They will tell you what you should have done soon and what can wait. They have never steered me wrong (Hahaha..pun intended). Everything that I’ve had done here, from oil changes to more large-scale repairs has been done very well and I have not had any issues since. And Armando is the man! He is so nice and knowledgeable, and he explains things to you without making you feel stupid. Everyone here has been kind. Great quality work at decent pricing. I highly recommend Heart for servicing your beloved ride.
Susan Anderson
17:45 02 Aug 24
We were informed about the maintenance items that needed to be done.Time to repair was acceptable.A loaner was provided -- thank you!Thank you to all at the shop who were involved.Gordon Anderson
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15:29 02 Aug 24
Price, availability, and service was LIGHTNING quick, even for my standards as a dealer group worker. The professionalism is spectacular, and every person there knows how to get things done. I couldn’t recommend these guys more.
Cris Downey
15:29 02 Aug 24
Patrick Hoey
15:10 02 Aug 24
Great shop with great people!
Bonnie Weisman
14:07 02 Aug 24
I couldn’t have been more satisfied, they provided a loaner, delivered as promised, washed my car and were honest, about the necessary repairs. Today, it’s almost impossible to find a car repair, that doesn’t rip you off. I’m done going to the dealer,Heart Auto Repair is my go to!
Jon Ack
20:13 31 Jul 24
Nice people and Good service. Not cheap, but they do a great job.
Sheryl Altman
14:22 27 Jul 24
I’m so glad I found Heart Auto Care. For my model car, they can only work on tires, but they are always honest and don’t try to upsell me new tires if a reasonably priced patch will do. They include services and puncture repairs with the tires they install as well. The staff is the nicest around!
brooke Unger
18:11 25 Jul 24
I 100% recommend this place. Armando helped me and I received great service. He fixed my issue with the car right away.
Neal Rubin
15:17 25 Jul 24
Friendly efficient service. Work completed when promised.
Iyke His Grace
05:47 25 Jul 24
Great
Roy Witherow
15:27 24 Jul 24
Quick to respond, courteous, easy to book an appointment, patient when explaining recommendations, competitive prices
Ami Saraiya
17:39 23 Jul 24
did a great job with my car. Armando is a great mechanic!
LJ Solo
15:34 22 Jul 24
Danny and all the Guys at Heart Auto Care in Northbrook are fantastic. As long as I am alive and own my current Car they have a customer. I HIGHLY recommend any and all to use their services without hesitation. They are knowledgeable, understanding and very reasonably priced. I enjoyed being a customer so much that I even treated everyone to lunch. I can not say enough Great Things about my experience.
Ellen Fowler
15:37 21 Jul 24
HEART always goes above and beyond. They are detailed in explaining what your car repairs are, but they never try to oversell you on anything. They always deliver your car back to you in a timely fashion. When our car needed an emergency repair they were quick to fit us in. We've been with HEART (formerly Duxler) for over 20 years and wouldn't dream of using anyone else!
Cynthia Witherspoon
15:18 20 Jul 24
Jennifer Ceriale
20:38 17 Jul 24
Heart was able to fit me in with a full schedule and get my car fixed up the same day! They communicated everything thoroughly!
J & N Schofer
20:55 16 Jul 24
As usual, everyone was attentive and gave good service; oil change proceeded quickly and other issues were addressed. Thanks again!Nancy S.
Barbara A. Gill
14:09 16 Jul 24
I purposely drive from Crystal Lake, Illinois to this location in Northbrook because of their great services! From the greetings at the front desk to the care of my automobile. I've never been disappointed!!
James Medin
18:08 15 Jul 24
Heart was able to repair my Mercedes Benz in a timely manner and recommended not to proceed with a much costly solution which I appreciate their honestly. Sincerely, James Medin
Conrad Sheehan
15:58 15 Jul 24
Good
Lee Ann Meiborg
14:46 15 Jul 24
First time having my car repaired at HEART Certified Auto Care and I will be back! I really appreciated the photos and explanation of what was wrong, what type of repairs needed to be done and what would happen if I let the problems go on longer. Everyone was friendly and the repairs did not take long at all. My 10 year old car almost feels brand new again!
Jodi Reardon
13:45 13 Jul 24
Outstanding customer service! They explained exactly what was recommended and why it was needed, and took care of everything in the timeframe provided. They were very knowledgeable and trustworthy.
Victoria Mills
17:58 11 Jul 24
Customer service was amazing and they took the time to fully explain everything to me without being patronizing.
Austin Gorvett
15:15 11 Jul 24
First time here and just for an oil change, but it was a great experience. Will likely be back soon!
Martin Schorsch
18:16 09 Jul 24
Arturo Garcia
12:43 09 Jul 24
I had a recent break issue and the reason they are the first place I call is because the are always friendly and genuinely do care about the customer.
Laurie Fleishman Spear
17:41 05 Jul 24
Good communication and information regarding quotes for future needs. Didn’t wait long for oil and filter change. Nice shop and people.
J Lyon
20:49 04 Jul 24
I had such a wonderful experience taking my vehicle here for an oil change! All of the employees were fantastic, and they worked very quickly on my vehicle to have me in and out of their service shop. They were also able to fit me in for an appointment the day before my request, too. The only downside is that they're only open Monday through Friday 😞 I normally get my vehicles serviced on the weekends due to my crazy work schedule. But, I'll definitely make it work going forward because I absolutely need my vehicles to be treated with absolute great care.
Richard Guggemos
15:49 03 Jul 24
This was my second time using Heart, and I will be back again in the future. Prompt, thorough, polite, professional, communicate well and reasonably priced. All the things my dealer wasn’t.
Dean Bradshaw
15:18 02 Jul 24
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Luke Moretti
19:03 01 Jul 24
Charlie Zhan
18:05 01 Jul 24
They are professional and trustworthy
Stuart Bernsen
17:38 01 Jul 24
Great experience communicated throughout the service cycle with great follow up and reasonable price for the service.
Kathy Engert
17:14 01 Jul 24
I have been taking my Toyota RAV4 to the Wilmette location for over a year. So glad that I stopped going to the dealership. Excellent work and close to home.
Gita Weintraub
15:42 01 Jul 24
Very considerate, on time, excellnt service
Charles W. Hayford
12:59 30 Jun 24
Jeff Goldstein
14:31 28 Jun 24
Start to finish this was so simple. Everyone was personable and professional. Most importantly I felt a sense of trust that my vehicle is in good hands.
Talaya J
06:27 28 Jun 24
I always feel welcomed and respected as a client. Great service, honest quotes, no hidden fees, great technicians. They explain everything to you and do their best to accommodate your schedule. Waiting area is clean and tidy. I appreciate the tv trays they are helpful if ypu need to work.I see why people continue to give them repeat business.
johnathan zuniga
19:04 26 Jun 24
Amazing place to get your car worked on. They show you thru a diagram and video what is wrong with your car. Awesome place
Marie Carmel St Jean
17:25 24 Jun 24
Cost me money but good service. Thank you for taking care of my Honda.
Kevin Miller
14:55 24 Jun 24
Had a great experience, they were fast and effective. The pricing is reasonable and they only suggested repairs that were necessary.
hugo dubovoy
14:36 24 Jun 24
Ben and Heart Wilmette were great. Quick and efficient service, they took care of my warrant claim for me. They even drove me to/from home.
Stu Cohn
17:24 21 Jun 24
The managers and mechanics at Heart Auto Care have always been very responsive and capable. They get the job done efficiently for reasonable charges. If there is a question or an issue after the repair has been done, they take care of it. Very well run and well regarded members of the community.
Gary Geiger
01:57 21 Jun 24
Extremely personable and accommodating. They are great at finding, and explaining, the problem that caused the problem.
Bette Jean O'Nan
00:05 21 Jun 24
appreciated easy appointment times at our convenience, pleasant waiting room and good service
Pam Tvaroh
15:04 20 Jun 24
So happy with the exceptional service from HEART. They were scheduled my car repair right away and I was up and running again in no time. This was one of the best experiences I have had with a car repair. They stand by their repairs. I will be taking my future work for my cars to only HEART.
Martha Kindra
14:59 20 Jun 24
Jamie Malitz
14:37 19 Jun 24
They are great . Always nice and friendly.Been going to them for years and never have any complaints!!
Sally Washlow
08:36 19 Jun 24
Terrific service and very helpful. Has kept me informed as to what is needed for my vehicle but does not oversell on unnecessary repairs!
Susie Woodward
18:55 17 Jun 24
Always takes good care of you and at a fair price. Always!!!
Melissa Uhlig
18:22 17 Jun 24
Danny and Armando are experts in their field. They installed a used engine in my vehicle and kept in touch with me along the way. They are warm, kind and welcoming. They really care about their customers. Both took the time to explain exactly what they were going to do and when my car would be ready. They sure did deliver! Thank you Heart Auto. I’ll be back!! And I did return several times!! Same experience with my oil changes on several vehicles. I will continue using Heart auto.
Scott Goldstein
13:16 17 Jun 24
Team here is awesome and friendly!!! I had a loose plastic plate on the bottom of my car when I was driving to work. Took it to the dealer and they told me a couple days. Lol. Ran it over yo HEART and they had me on my way in 10 minutes. And I tried to pay and they said no charge. Amazing!!! That is customer service!!! Thank you!!!
Kim Stanton
17:42 16 Jun 24
I can always trust that our cars will have honest service on them !! Trusted neighborhood service !
John Kong
17:11 16 Jun 24
Talia Ramsey
16:45 11 Jun 24
If I could give 6 stars I would! The team at HEART is exceptional. They clearly have customer service at the core of everything they do! Plus they're efficient & thorough and found ways to go above & beyond for me! Can't recommend them more highly!
Darnice Taylor
02:17 11 Jun 24
Brian Keller
23:09 10 Jun 24
Always a great experience at HEART Auto. They do great work for a good price and have top-notch customer service. I have been taking my car there for years and will continue to.
Scott Harlow
21:46 10 Jun 24
Heart Auto has proven itself to be a 5 star auto repair shop! I had a failure of a rear shock mount system within a year of having it replaced by Heart after driving over a pothole, and they 100% covered the repair. This is the type of issue that separates out the good shops from the bad, since driving over a pothole and experiencing a part failure leads to a sort of gray area of root cause fault. A shop can choose to blame the failure on excessive stress and driver fault, or it can look at it as a defective part and/or installation. Heart chose to take the customer centric stance and cover the failure, and for that they have won my loyalty and respect. Thanks HEART!
Sheldon Rebman
21:07 10 Jun 24
Friendly atmosphere and great service.
Lena Ogulnik
17:03 10 Jun 24
Very nice place, quick service and very fast one as well!
Carol Goddard
15:58 08 Jun 24
Work done promptly and properly. No expensive upsells for more work than was needed.
Erik Medina
15:04 07 Jun 24
Ben, Frank, and the folks at Heart Auto are the best. They do great work and are helpful, kind, and prompt. The service is excellent and they stand behind their work. Highly recommend!
Marti
17:28 06 Jun 24
Everyone at Heart is very helpful and knowledgeable. They explain what work needs to be done right away and what work can be delayed. I trust their judgement.
Chett Steadman
13:34 04 Jun 24
Andre Santiago
14:08 31 May 24
The staff were very welcoming and friendly. I had a great experience. The 2 year warranty on work is a huge plus. My car was repaired and is running like it did when I first got it (it's 11 years old). They are my new go to for auto repairs. My car needed a lot of work and it was completed the next day without any issues. 10/10 recommend.
Fred Rasio
15:42 30 May 24
Excellent service and pleasant people.
Amy Russell
17:04 28 May 24
Benjamin Francis
00:27 24 May 24
Super helpful, let me know about other areas of my engine that should be serviced and gave me a very polite and friendly experience. 10/10 would ABSOLUTELY go back again
Bennett Levis
04:19 16 May 24
The kindest people. They care more about doing what’s best for you and your car than what’s best for their bottom line. Such a breath of fresh air to find an auto shop like HEART.
Melissa Payne
18:47 15 May 24
The guys at Wilmette are great! They have taken care of my needs every time I take my car to get serviced. Super nice too!
Olivia Murphy
14:34 15 May 24
They were amazing! Fixed my car quickly and super friendly
Murphy Maxg
23:31 06 May 24
Fantastic service!!! They diagnosed and fixed my car the same day. Gave me a ride back to work and picked me up when the car was ready. The staff made a great first impression
Stephanie Ikhumen
21:53 06 May 24
Heart Auto Care - Evanston is true to their moto Helping Everyone Achieve ReliableTransportation. I have a peace of mind that my car is running in good condition when Heart Auto service my car.I did an oil change on May 3, 2024.I am happy for the courtesy, caring, responsible car service and professionalism auto care team.Also I like to include, Heart Auto did Emergency car Service for me onJanuary 12, 2024. First impression leftme with a trustworthy experience.Giving back is very important, it’s how you help unconditionally to do what is needed.Yes things were great. My Honda was well prepared for the bad weather. I felt the Hearts of the auto team that helped me to have a reliable car. I scheduled a return visit to do my oil change. Heart Auto isa peace of mind when it comes to needing continuous car maintenance.Many thanks: customer concern, kind, supportive, reasonable price and skillful automotive team. Heart Auto is a 🌈
Doris Brown
21:13 06 May 24
Took care in @ 7:00 a.m. to check on noise problem-- got loaner so home in 30 min. Got call with problem assessed and cost determined & got car back all fixed by 4:30. Went back 2 days later to have them show me problem I thought car had but all checked and clear explanation. Great service attitude & no upselling-- just fix the car so it keeps on going.
Sandra Casparriello
15:57 06 May 24
Professional SUPER FRIENDLY - SUPER KNOWLEDGEABLE- always great service! THANK YOU HEART AUTO EVANSTON!
Claudia S (Claudiasliving)
14:57 06 May 24
They are great on reminding me when my oil changes are due and keep my car up to date with all the other requirements/ maintenance.
Katy Jones-Pritchard
14:32 06 May 24
Have been going to Heart for years and these guys offer everything you would want for your auto service needs. Honest, highly skilled and fair pricing. Usually very quick as well, which is always appreciated. Highly recommend!
Alanis Alanis
22:10 03 May 24
My car was repaired within a reasonable amount of time. Car is back to optimal miles per gallon. They even provided me with a free loaner car. That in itself is a tremendous benefit. I highly recommend.
Eileen O'Rourke
02:18 30 Apr 24
Linda Green
01:52 26 Apr 24
Excellent service s always.! Thank you HEART team!
Ashley Pomplun
20:44 23 Apr 24
Steven Frost
22:23 22 Apr 24
Above average customer service!
Chris Kozak
00:21 20 Apr 24
Todd VanSlyke
21:34 15 Apr 24
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've use them for years and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my elderly "hobby" cars. Note to Heart: it's a Corvette, not just a Chevrolet!
Arvold Taylor
18:17 15 Apr 24
Roberto Amato
22:03 08 Apr 24
jennifer simon
17:47 06 Apr 24
Great fast service! Love them... They will run it all by you B4 doing any work.
Elliott Tucker
17:19 14 Mar 24
Great work and quick turn-around time on a variety of services for my car. Great overall experience.
Mark Johnsen
16:01 13 Mar 24
I have been going to Heart auto long before their name change years ago. I have experienced honest and quality work. Most recently, several months ago, I had some work done but had to bring my car back in earlier this week with a related minor issue. Even months later, they made a simple fix as a follow up free of charge and got me back on the road the same day.
Roger Yapp
16:07 08 Mar 24
Always a 1st class experience with this group. If I ever have an auto issue it’s Duxler without a question. Frank and his team do an excellent job and never try and take advantage. The only place we take our card.
John Smylie
04:52 07 Mar 24
Gregory Stephans
19:36 05 Mar 24
HEART Wilmette has an incredible team filled with kind, honest, and caring technicians and staff. We have been a customer since moving to the suburbs in 2020 and will not take our cars anywhere else!
Jimmy Place
15:28 04 Mar 24
I am basically new to the Wilmette area and I heard about Heart auto care Wilmette from a friend and just took my sons car in for an oil change. The staff was spectacular and so was the service! Smiling friendly faces everywhere! They had me in and out of there in no time and they also took the time to inspect my car and came out with a comprehensive report of what I needed. I am absolutely going back and they are definitely my new go-to for any car services! I would have given them 10 stars if allowed!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Kenneth Drummet
19:07 19 Feb 24
Christie Simony
19:04 12 Feb 24
Erin Robinson
18:58 07 Feb 24
Jill Mihailovic-Sternberg
19:56 30 Jan 24
Always great service. Loaner if you need one. All of my questions answered. Very busy but great service. I even had a "walk in" for a minor problem and they fixed it right away.
Jenny Sterrett
19:20 29 Jan 24
The guys at Heart always do a great and careful job on all our cars
Zlatan Hodzic
18:51 23 Jan 24
Professional, accommodating and efficient - great shop.
Jennifer Morrow
19:13 22 Jan 24
We take my mothers car to Heart every time and we are always so grateful for their services and expertise!
Jeff Baden
18:53 22 Jan 24
Nancy Henry
23:25 20 Jan 24
The team at HEART was nice and professional. The price was reasonable and workmanship was very good.
Bill Johnson
17:09 19 Jan 24
Car in on time and finished early. Excellent job.
Meg Maris
15:25 15 Jan 24
Always LOVE this place! They have saved me in bad situations so many times whether it’s a flat tire, broken wiper blade…I’ve purchased tires here, had brakes done, oil changes….cannot recommend enough.
Philip Childs
20:41 03 Jan 24
Blair Dunlevy
18:06 02 Jan 24
John Mecham
15:49 02 Jan 24
Sally Luby
23:40 31 Dec 23
Great and efficient service in a timely manner. Would definitely recommend and return! 👍
Michael Buckley
16:33 29 Dec 23
Very good first experience using HEART! Friendly service, quick turnaround, and the issues with my car solved.
