Reviews
Our Customers Have a Lot of HEART
We have over 5,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 5,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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AMS
22:03 30 Oct 26
The Audi dealership at Westmont wanted to charge me nearly $7200 for routine maintenance work + a discovery of bad engine mounts + a failed thermostat/water pump. No small amount of work, of course, but for the amount I was being billed, I needed a second opinion.Lloyd and the team at HEART came in at HALF of what Audi Westmont was charging me, and kept me in the loop during the whole process. The trip between 'burbs was well-worth it, and I didn't have to pay nearly as much for much better work.
Bill Lange
14:52 30 Oct 26
Fast service. Explained work before doing. Friendly front desk person and mechanic.
John Moore
21:42 28 Oct 26
You did great!
Carlto Apuli
16:11 28 Oct 26
Joe Lapsley
15:40 28 Oct 26
Keeps my 20 year old Corrola off the shoulder of the highway.
Aristotle Smith
19:16 27 Oct 26
5 Stars !Excellent service and reasonable fees for super-knowledgeable work done on my 14 yr old Audi A7 .. Thanks#############The team of Armando, Douglas (New!) Ken Kevin and Mechanic Ricky continue to amaze me with Blue Ribbon service and consistently excellent auto maintenance… Thank you - john G———————————-2) Previous Review:“ Excellent service and customer care…”
Martin Becklenberg
17:09 27 Oct 26
Nice work by the Heart team. They found a rodent nest in the engine bay, and weak/loose lower control arm. Oil change for a blend was expensive, but competitive. Had to wait more than an hour for a free ride home 4.5 miles away, but they also picked me up for my return to the shop. Nice.
Gene
15:29 27 Oct 26
Always do a great job swapping my tires!
Susan
15:01 27 Oct 26
Satisfied and great service !
Erik Leon
14:30 27 Oct 26
Armando, Jaime, & colleague Mechanic are thoroughly competent, professional & polite. Great to have them as local mechanic team here!
Joe Page
13:43 26 Oct 26
Great service, clear explanations.
Ann Ballard
23:23 25 Oct 26
Good communication with manager, will definitely return
Maureen Albright
21:52 24 Oct 26
The nicest people who care and constantly update you on your vehicle. Will continue to go back!
L Z
19:34 24 Oct 26
Jack Marco
19:19 24 Oct 26
Good people and great service.
Sheila H
16:31 24 Oct 26
Great attention and customer service!
Blastically .M
16:01 24 Oct 26
Mathias Roitto
15:50 24 Oct 26
So great service
Roussos Avgoustakis
15:19 24 Oct 26
Very helpful service
Raymond CH
15:10 24 Oct 26
Patrik Alf
14:30 24 Oct 26
Peter Esteve
14:02 24 Oct 26
Brought my BMW X3 to Heart for service & very pleased with the experience. The car service was excellent. The staff was courteous and skilled. The facility was clean and comfortable to wait.I highly recommend them for service and care for your auto.
MS S
16:43 23 Oct 26
HEART CERTIFIED AUTO CARE - NORTHBROOK = FAST AND THOROUGH REPAIR SERVICE - VERY FAIR PRICING AND DID NOT PUSH ANY EXTRA WORK ON MEVERY COURTEOUS AND PROFESSIONAL STAFF - TREATED MY CAR WITH THE RESPECT IT DESERVES AND VEHICLE WAS RETURNED TO ME IN THE SAME CONDITION THAT I DROPPED IT OFF IN (IMMACULATE)GREAT COMMUNICATION - EASY TO SCHEDULE - TEXT MESSAGES WERE VERY FUNCTIONAL AND KEPT ME INFORMED FROM FIRST CONTACT THROUGH THE COMPLETION OF ALL SERVICES PERFORMEDA TOP NOTCH CUSTOMER SERVICE EXPERIENCE PAIRED WITH OVERALL GREAT (EXTREMELY CLEAN) CAR REPAIR FACILITYTHANK YOU TO KEN W. FOR MAKING MY VISIT COMPLETELY SEAMLESS - HEART CERTIFIED AUTO CARE NBK HAS SATISFIED "A VERY FUSSY CAR GUY" AND I WILL BE THEIR CUSTOMER WITH ALL OF MY CARS FROM NOW ON!!!
Kevin Loftus
15:20 23 Oct 26
Scoty MacGregor
14:57 23 Oct 26
Neal Golden
16:58 22 Oct 26
Excellent service and very timely and reasonably priced
Glenn Baruck
16:31 22 Oct 26
Excellent service and very cordial staff.
Robert Biggart
15:30 22 Oct 26
mary hansen
15:09 22 Oct 26
While I waited, the Heart folks checked my low tire pressure light and fixed the nail puncture. Their follow up is personal and quick from all of the staff.
linda helene
14:20 22 Oct 26
Most trusted resource for my car, last car and next car.
Sam Leavitt
19:26 21 Oct 26
Denise Boyle
14:28 21 Oct 26
ugonda wilson
12:34 21 Oct 26
Steve Krug
20:05 20 Oct 26
Another good experience. New tires are more expensive than they used to be...but seems to be the case with everything. Thanks for your help!
Daniel Ennis
15:36 20 Oct 26
Excellent service focusing on the exact repair needing the fix and not replacing parts with new parts as is the case with dealerships. Cut my costs by more than 1/2, awesome results in a quick friendly environment.
moshe sror
15:12 20 Oct 26
Marti Lannert
15:14 18 Oct 26
Heart quickly repaired a tire with a nail in it.
Gabrielle Darling
15:12 18 Oct 26
Stephanie Goldstein
15:11 18 Oct 26
Madeleine Fern
12:11 18 Oct 26
So prompt, professional And perfect!
Daniel Foertsch
01:30 18 Oct 26
darrell temple
15:43 17 Oct 26
Possibly could have been best in oil change experience ever. ProActive customer reps / constant communication / reasonable price / clean bathroom.
clementino Luna
14:34 17 Oct 26
Nice People there specially Mr Jaime
Pamela Harman
15:17 16 Oct 26
I came in for the Second Opinion on service recommendations from a dealer. The Heart staff was polite , informative , and of particular importance to me as an older woman (who had been driving for over 60 years) completely avoided “mansplaining “. Prices are competitive. Appointments easy to get.
Jai Jai
14:22 16 Oct 26
My car was smoking on the way to work. Within minutes I found the shop. It was so conveniently located to my job. I was so worried that it would take days before my car would be fixed. They were upfront sent video and estimate within hours of me dropping off my car. It wasn’t ready the same day but they did give me a loaner car and my car was ready the next. I would recommend them anytime of day. The entire team that works there are really friendly and knowledgeable. Thanks Guys .
MB Barrett
16:13 15 Oct 26
Mark Fitzgerald
16:06 15 Oct 26
Armando is the best manager I have ever worked with. Because of Armando, I have personally recommended 32 customers who have used Heart Auto - Northbrook and can’t stop thanking me for the referral. Mark
Linda Federer
15:56 15 Oct 26
Heart (and Duxler) have cared for my cars for the last 20 years. They keep their management and employees for a long time since I have been seeing the same faces for years. They are friendly and informative - Keisha runs the desk (and phones) and always treats me like a friend! This business is often willing to wait to fix something for "one more year" and will tell me when something is not necessary, so I listen to them when they advis spending money! Thank you Heart!
Scott Siegel
15:39 15 Oct 26
Sebastian Ball
14:46 15 Oct 26
I’ve had Heart Auto in Evanston service my previous (much older vehicle) & my newest vehicle. They are very honest and upfront about what is needed to be done & what can wait. Prices are high everywhere but keep a lookout for coupons, Heart has plenty & always honors them. Very trustworthy & friendly staff. Shoutout to Keesha (sorry if I misspelled that) & Sam. Both are terrific and always a pleasure to do business with.
DVC Impala
14:40 15 Oct 26
Had a tire low in pressure. Came in pretty late in the day, they added air for free so that I could get by the day and came back to get it fixed next day. Super friendly and knowledgeable staff, very reasonable price, fast service. Would definitely return if needed.
Theo R.
15:52 14 Oct 26
I’ve been servicing my cars there for years. To this day, I have not found a better auto repair place than Heart Auto. They are polite, personable, honest, knowledgeable, and their prices are competitive.
marcia caulkins
15:03 14 Oct 26
They got me in quickly, gave me ride home, and they were as always efficient with their work. I have the utmost trust in them , I have been using them for many years.,
Charlotte Bank
19:24 13 Oct 26
I have been using Heart Auto for a number of years. They are always professional, on time and very friendly. They keep my 10-year- old car working beautifully. I recommend them always.Charlotte
Lynn Kosner
17:28 12 Oct 26
Always reliable, efficient and on time, plus good advice!
Mark Ciolek
14:16 12 Oct 26
Glenview
12:55 12 Oct 26
Another good experience at Heart. Performed necessary maintenance and informed me of additional “good to do” service issues, without sales pressure.
Bobbie Vender
16:33 11 Oct 26
Prompt, efficient service.
Steven Garmisa
16:12 10 Oct 26
Arthur Kahn
14:35 10 Oct 26
As always, Heart service is timely and comprehensive. Their approach to customer service, ensuring customer understanding, satisfaction and trust is exceptional.
Ted McNabola
14:31 10 Oct 26
Heart auto care was phenomenal.Courteous and well qualified. They did a great job.
ReginaFlowers137
14:24 10 Oct 26
I was concerned about a loud sound that turned out to be a minor fix (wheel bearings). Since I’d had work done there previously it was covered under the warranty. I’m a regular customer and this was good for my piece of mind
adam kongtham
15:08 09 Oct 26
David Baldwin
14:26 09 Oct 26
Heart is professional and easy to deal with. I've been very happy with their service.
Jana Kinsman
17:08 08 Oct 26
I went in on a weekday around 11am. They fixed my burnt-out blinker light in mayyyybe 13 minutes? Incredible turnaround.
Jonathan Salk
15:11 08 Oct 26
You all are always easy to deal with. Very transparent. From start to finish, it was a genuine pleasure working with the team at Heart. They made it easy and we never felt pressure to do one thing or another. I feel comfortable recommending them for service in general and using them in the future.
Matt Schaefer
14:43 08 Oct 26
Great team! Friendly and knowledgeable.
Adrienne Litwin
16:28 07 Oct 26
Rusty Dohnal
15:53 07 Oct 26
Great employee's, fast service. Quality work. Very thorough I highly recommend Heart auto.
marc brown
15:27 07 Oct 26
Very professional! Lloyd was great over the phone! I would have liked to have seen the nail that was in my tire but I didn't think of asking to see it until I left. will return if needed!
Darush Mabadi
14:29 07 Oct 26
As usual, Great!
Susan King
22:55 06 Oct 26
I know I've made a good choice with HEART. I was desperate and the shop got back to me after hours.
stewart schram
15:33 06 Oct 26
Everyone was friendly and welcoming. They took the time to explain the issues and happy to answer my questions. I never felt pressured during our discussions. I will definitely return as needed.
Sean Evans
19:14 05 Oct 26
We were highly satisfied with the service provided and we will be returning with our vehicles for future maintenance.
Rene Izquierdo de la Cruz
09:27 05 Oct 26
All what was done was OK. Plus I got several recomendations to atend in the future.
marlene white
20:01 04 Oct 26
Jordan Euson
18:15 04 Oct 26
Fantastic experience for my now out of warranty 50k check up. They were very transparent, never felt like they were trying to upcharge or finagle something I didn’t need today. Highly recommend
Brittany Lewis
01:56 04 Oct 26
I scheduled a routine oil change and tire rotation for my new vehicle and chose HEART specifically because the reviews were so high. They were running a special for a free tire rotation with an oil change and I didn't need to bring any coupon in to claim the deal. As expected, there were recommended services that I could add on right then and there, but they were presented in a pressure-free way and when I declined, that was the end of it. I was also provided the paperwork containing the inspection notes and pricing so I could use it to make a future decision. I chose to wait in the lobby and was out the door in a little over 30 minutes. What stood out most to me overall was how wonderful the customer service was. All of the gentlemen were very friendly and treated the customers with kindness and respect. The rates were pretty on par with what I would expect to pay nowadays, but the customer service was phenomenal. Thank you!
Barbara Myers
14:55 03 Oct 26
From year to year I feel protected after my scheduled appointments with Heart. They take care of me and I trust them and have done so for twenty years.Barbara Myers
Counter blox Soldier
14:25 03 Oct 26
Nice people that work there. Work done is fantastic.
Robin Tortorella
21:11 02 Oct 26
10/3/26 Updated review. I brought my car in again for an oil change, tire rotation, and a system check. The folks at Heart Auto in Northbrook couldn't have been nicer and competent. I like that the mechanics take pictures of everything. It makes it easy to see what looks good, what will need to be checked in the future, and what needs immediate attention. My tires were shot. A big shout out to Armando who got me a great price on new tires and gave me some great deals on other work. I will continue bringing my car to Heart Auto.I honestly never had heard of Heart Auto Care until I had to find a new car care because my long-time mechanic retired. I started with looking at reviews and proximity to where I live. Well, I have to say that after my time bringing my car in, I'm extremely impressed. Heart is an efficient, honest, and friendly place. They were very thorough with my car and explained what my car needed - and what it didn't need. I have found my new auto care place. Thank you to everyone at the Northbrook Heart Auto Care.
Jim Lee
21:10 02 Oct 26
Tatyana Bennett
18:07 02 Oct 26
don padgitt
16:57 02 Oct 26
Maggie Crane
23:23 01 Oct 26
Always lovely to do business with
Tami Farrell
22:53 01 Oct 26
Heart auto Northbrook has never failed me. They help me keep my car running great by expert technicians, maintaince guidance to help prevent future trouble, reminders to schedule and Great Customer service. I always get a loaner car no problem. Thank you!
Dale Dooley
22:08 01 Oct 26
Spruha Thompson
16:28 01 Oct 26
When I had a last minute request to have a car brought in for a pre purchase inspection, Armando was absolutely amazing to work with. Before the inspection he took time to explain the entire process, and answered all my questions. After the inspection he was thorough, transparent and honest about the condition of our potential car, highlighting the positives and concerns. We were coming from really far away to purchase the vehicle so timing was everything and they squeezed us in at the last minute. I wish we lived closer to be able to patronize them regularly! Thank you to the entire HEART team for making this experience so much simpler and smoother.
Milly Silverstein
15:25 01 Oct 26
You have been taking good care of my cars for 50 years! I have never before seen an additional charge on my bill called "RO Fees" until this time. I question paying an additional $94.78 for "shop supplies & disposal fees.
Alethea Summers
14:53 01 Oct 26
Very friendly & knowledgeable staff. Fast turnaround, pictures of work to be done & recommendations for upcoming & future service. Also,will provide "ride service" for drop off appointments.
Doug Surovy
16:24 30 Sep 26
stanley awdisho
14:43 30 Sep 26
Great service and very professional
Peter Davis
17:26 29 Sep 26
Oil change and windshield washer repair
Frank Kalmar
14:46 29 Sep 26
Always easy, quick, professional, very friendly and personal interactions with Heart...aptly named!
Dana Armstrong
14:42 29 Sep 26
Been going here for over 15 years. They treat you right.
Tim Smith
15:21 27 Sep 26
All of the staff was very polite and respectful I made my appointment and I was in out.This is the only place I bring both my vehicles to.Make sure you call or stop by you will be very satisfied
Scott Dakin
21:09 26 Sep 26
Friendly and expert service, This was a good experience! Thank you!
joni cohen (Party Cruiser's Etc.)
12:26 26 Sep 26
Great service and reasonable prices.
Steve Cummings
15:22 25 Sep 26
Quick diagnosis of my tire concern led me to replace all four due to wear and the concern of putting a new tire across from a worn one. The remaining two were worn also.
Lauren Barnett
14:55 25 Sep 26
Great service. Expert care. Everything was as I would have expected.
Dale Reid
14:43 24 Sep 26
Great service, very helpful and very nice staff and facilities
Nicole Farkas
14:23 24 Sep 26
If you need an honest, good, trustworthy, CARING mechanic, you need to go to Heart! Every trip they've been honest (one time they said they can't do something specific to my car- busted steering column- and unfortunately I needed to go to the dealer.) So they're not looking to take your money; they want you to get the work done right! I've seen them handle difficult customers with calmness and respect. But their values are so humane too, which goes above and beyond any mechanic, much less any vendor. They hire special needs adults and do on the job training with patience, repetitiveness, and care. They are LGBTQ+ friendly and safe. I hope the best for this company and its employees, I hope the values never change. Good honest work with good honest people. A company that lives by their name: "Heart."
Joel Warren
22:53 23 Sep 26
Replaced my flat tire and put the spare back underneath. Super friendly, fast and great communication. Thanks Heart of Wilmette!
Federico Carlos
19:06 22 Sep 26
Kristin Kennedy
18:44 22 Sep 26
I had a sudden flat tire at 8am and by noon it was fixed. Complimentary shuttle service so I could be home with my kid while the repair was happening. The final bill was so much less than expected that it made my jaw drop. Total breath of fresh air experience for an unexpected car repair - highly recommend.
Federico Carlos
16:46 22 Sep 26
Marissa Ladera
16:01 22 Sep 26
Katherine O’Connor
13:26 22 Sep 26
Mike took great care of me. Professional fast and very nice.
Dan Dahl
16:52 20 Sep 26
Heart is always great. They do great work. I trust my vehicles to them whenever we need work done. They also are flexible and try to fit me in for an oil change when needed. Thank you Heart team!
Linda Hermes
16:11 19 Sep 26
Traci Powell
14:52 19 Sep 26
I cannot say enough wonderful things about my experience with Heart Wilmette Auto!As the owner of a 2006 Lexus GX-470 -a very old vehicle that requires extra care-finding a trustworthy auto repair shop is essential. The team at Heart Wilmette Auto is exceptionally knowledgeable and well-versed in providing top-tier vehicle repairs and customer service.A SHOUT-OUT to JAIME, who treated me with outstanding kindness, respect, and careful attention throughout the whole process.What sets them apart is their honesty, and fair pricing, They do not overcharge for routine maintenance like oil changes, nor major repair issues. Finding an auto shop that combines expert repairs. Fair rates, and genuine customer care is rare.I HIGHLY recommend Heart Wilmette Auto and Jamie to anyone in need of reliable high-quality auto service!Sincerely,Traci Powell
Dan Tresley
14:40 19 Sep 26
Friendly attentive staffFixed the problem as promised
Franky Perez
14:32 19 Sep 26
Honest people and exceptional service. Armando and his team are great! My BMW is running like new.
Char Sanders
14:25 19 Sep 26
We go so far back, we're famiy! Seriously, Duxler has been my our family mechanic experts since before I was driving at 14 years old! (I'm 63).The mechanics professional manner the wonderful mechanics! So polite!!!!!Quick true story:As recently as Friday, I was in for an oil change and transmission flush.. I witnessed a customer come in being quite rude about a service he'd received. It was very early in the morning. Too early for shenanigans!!! (7 ish?) and already 80 degrees outside..The crew was calm and cool.I have a new found respect for anyone working in customer service!Ernie, Brian, Big Ben, Keisha, Dimitri, Justin and UNCLE FRANK!!!!!!! please forgive me for anyone I may have missed! The greatest memory anyone will ever of you is how you made someone feelThank you Duxler/ iHeart, for the pride you take in your profession individually and collectively and foryour decades of dedication in and commitment to keeping our vehicles safe on the roads!Charlotte
Russell Goeltenbodt
17:05 17 Sep 26
The service was completed as directed. The staff kept me informed and updated.
Jeannine Salm
14:28 17 Sep 26
Always reliable and thorough.
Tom N.
14:43 16 Sep 26
Great friendly service and pricing for my tire replacement. I will definitely use them again.
Sue Lannin
14:30 15 Sep 26
My spouse made the appointment & he brought in our 2013 Toyota Prius Hybrid to have Heart Auto’s team evaluate what needed to be done: secure the undercarriage shield & perform seasonal maintenance. The work was completed as promised while my husband ate breakfast at a nearby restaurant & made his work calls.
Afsaneh Salmasi
14:17 15 Sep 26
I've been using Heart Auto Care for years and every single time I was 100% satisfied and confident with the way they handle and resolve my car issues.
Jeffrey Wolfe
14:37 12 Sep 26
Frank and the crew was great friendly and very helpful
Joe M
21:25 11 Sep 26
Got an appointment quickly and my X5 was serviced quickly.
gustavo aguilar
00:05 06 Sep 26
Jackie
14:34 04 Sep 26
Mick B
14:28 04 Sep 26
Ben, Will and Justin were amazing professionals in the way they handled the details and communication of my auto repairs. World class Customer service is a dying art in America, but not at Heart Auto. They did phenomenal tire work for me with balancing that improved the overall vehicle performance. My car is so much better coming out of Heart Auto than any other service center
Barry Golin
15:29 03 Sep 26
Very nice knowledgeable staff, friendly, courteous and an ontime appointment,
Kimberley Collins
15:28 02 Sep 26
Kay McBrearty
14:28 02 Sep 26
The team at Heart Auto was responsive, professional, and incredibly helpful!
RobinHood Manly
16:29 01 Sep 26
Very Nice Environment You feel comfortable coming in asking for help . Which they have proven already. I live by Avidor on Oak Ave i feel safe knowing they are close if i ever have problems .
Todd Abbott
15:35 01 Sep 26
Very professionally run and great service!
Gabrielle Copeland
16:08 29 Aug 26
Always very courteous, patient, professional and reasonably priced. My only place to go for car repairs. I will definitely be coming back.
Lance Brinkman
15:36 29 Aug 26
Quick an easy tire repairs.
Andrew Rauhauser
17:09 26 Aug 26
All around great service. The repairs were done quickly and the staff is very cheerful, friendly and helpful.
Joan B.
15:53 25 Aug 26
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
Robert Perry
20:03 19 Aug 26
Professional, knowledgeable and service oriented.
Ken Fasulo
16:36 09 Aug 26
Second experience with Heart Auto in Wilmette. First with my spouse’s vehicle then mine most recently for oil change and 4 new tires. Service has been very good, friendly and courteous. A loaner was provided as tires coming from another location were later than expected. That was appreciated! I would definitely recommend Heart Auto. Thank you!!
Dave G
14:18 08 Aug 26
Michael Bryant
13:42 08 Aug 26
Ben was kind, patient, helpful and honest. He didn't try to sell me something that I didn't need.
Lawrence Walsh
15:57 30 Jul 26
Oil change and tire rotation
Charles LeBrun
20:42 27 Jul 26
Great service.
Owen Callahan
15:13 23 Jul 26
Easy, fast, reliable.
Charles Smith
14:52 19 Jul 26
I was greeted with friendly service with reasonable prices. Definitely recommend them for auto repair.
Brent Locey
11:10 19 Jul 26
Meghan Schmidt
14:45 18 Jul 26
HEART Certified Auto Care is the best! The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
