Reviews
Our Customers Have a Lot of HEART
We have over 5,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 5,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
Read or Write Reviews
Amari D.
18:37 09 Aug 26
Eddy Hicks
17:33 09 Aug 26
I've been going to the Northbrook Heart Auto Care for 3 years now, for various maintenance. Oil changes, brakes, spark plugs, O2 sensor, etc. on my car and my daughter's cars, have gone well. They have no problem with special requests, such as my favorite boutique oil brand or not touching the filters that I personally maintain. They've been up front, honest and fair. We live close by so providing me a ride home while I wait has also never been an issue. They charge less than dealers and they've done a better job for me. I'm also an engineer and a gear head so they get credit for dealing with that too. They've earned my trust. I give them 5 stars for treating us right, doing a good job and charging us fairly.
Susan Jacobson
16:55 09 Aug 26
Ken Fasulo
16:36 09 Aug 26
Second experience with Heart Auto in Wilmette. First with my spouse’s vehicle then mine most recently for oil change and 4 new tires. Service has been very good, friendly and courteous. A loaner was provided as tires coming from another location were later than expected. That was appreciated! I would definitely recommend Heart Auto. Thank you!!
Angel Jimmy Orellana
18:47 08 Aug 26
They were very helpful and were able to get my vehicle in quick.
Maggie and Bob Zielinski
15:02 08 Aug 26
Our seven year-old car feels and drives like it’s brand new. Thanks, Armando and everyone at heart.
Dave G
14:18 08 Aug 26
Michael Bryant
13:42 08 Aug 26
Ben was kind, patient, helpful and honest. He didn't try to sell me something that I didn't need.
Sean Evans
12:11 08 Aug 26
This was my initial experience utilizing their automotive services. I found my interactions with their team to be exceptionally positive. Their approach was comprehensive and meticulous, and their communication was exemplary. The provided estimate is a valuable resource for review. My wife and I will definitely bring our vehicles back if we have any issues.
Joan B.
14:48 07 Aug 26
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
Matthew Horne
10:40 06 Aug 26
My twelve year old Dodge Caravan was in need of an oil/filter change which Heart performed in a professional and friendly manner. I had made an appointment and was out in less than an hour and a half. In addition the tires were rotated and a multi-point inspection was performed.I've been using Heart Auto for several years and am very satisfied with the quality of their work and the integrity of all of the staff.
Carmen Cuevas
18:02 05 Aug 26
Service was professional and within good time
Cecilia Trudeau
17:51 05 Aug 26
Service was what I expected. I feel confident that the work performed was necessary and timely. The waiting area is comfortable without being too elaborate. Staff are friendly and helpful.
Lesley Goodman
13:29 05 Aug 26
I had to stop there because my tire light went on. They immediately helped find a technician to check pressures and possible leaks. Jacob could not have been more professional and personable. My experience at Heart for the past few years has always been exceptional.
Gina New
04:01 05 Aug 26
Went for my first visit recently and was very pleased with the service. I appreciated the photos of the areas of concern on my car, the breakdown of the issues, and how fast the work was completed. I was also very appreciative of the rides to my home and back when the service was complete. The experience was excellent overall and I would definitely return for more work on my car.
David Baldwin
16:12 04 Aug 26
Joe K.
14:54 04 Aug 26
I’ve been bringing my car here for the past two years and have consistently had a very positive experience. The team has always been professional, honest, and helpful, and the work has been completed correctly and within the expectations they set. They communicate clearly and follow through on their promises.Ernie has been especially helpful and responsive whenever I’ve had questions or needed an update. It’s reassuring to work with a shop that is dependable, stands behind its work, and treats its customers well. I’ve never had an issue and would gladly recommend them to others.
Wally
01:02 03 Aug 26
Customer service is incredible
Stace Hilbrant
22:39 02 Aug 26
Eric Matlin
14:49 01 Aug 26
20,000 mile work on my Subaru Outback. As always, timely and spectacular service. They promise then deliver.
Lori H
05:51 31 Jul 26
The team at HEART is incredibly thorough and makes a point to update you on all your service needs. They were kind, helpful, and definitely made me a happy customer! Their customer service goes above and beyond. They gave me a ride back to work after I dropped off my car, and they even picked me up to bring me back when the work was complete. That level of convenience is greatly appreciated.Thanks, team! I will definitely be a returning customer for my future auto needs.
Stephen Balsamo
19:36 30 Jul 26
J Beck
19:08 30 Jul 26
Just Love these Shop! Came in for a tire slow leak issue. They took care of it and advised me on future potential issues. They have been always reasonable priced and Prompt. I just wish they had a Shop in Michigan now that we moved. Thanks Jacob for all your help yesterday.
Lawrence Walsh
15:57 30 Jul 26
Oil change and tire rotation
Jason Cunningham
13:45 30 Jul 26
Trevor Chalcraft
14:17 29 Jul 26
Everyone was super friendly, knowledgeable and very personable
Teppi Jacobsen
22:44 28 Jul 26
Had an oil change in May but was starting to leak oil. I took it in and without any question, they admitted a small error in tightening a screw and not only did they fix it, they gave me a complete oil change and oil filter free of charge for my trouble.Jacob could not have been nicer and more helpful! Great service.
Charles LeBrun
20:42 27 Jul 26
Great service.
Patricia Sims
01:17 27 Jul 26
I was extremely satisfied with the level of detail and service that was provided. Nice people who are warm and friendly I was so impressed by their willingness to help me I have already referred several people. Thank you Heart Auto
Yvonne Smith
19:02 26 Jul 26
I had an oil filter and oil change along with draining the coolant system. The work was done promptly. The mechanics and staff were friendly. I would recommend them any time.
Victoria C.
18:07 26 Jul 26
Everyone there was super kind. I brought my '05 Tacoma because I will be taking a long road trip and wanted to make sure that everything was working properly. There was also a suspicious sound that came about a few days before I brought the truck in. It turned out to need a lot more work than I thought. The photos were so helpful in showing what was wrong and what needed to be fixed. They didn't pressure me into the other needed services or try to sell me on extra stuff that I didn't need. They gave me their professional opinion on the situation but ultimately left the decision to me.Since it turned out that my truck needed to be there overnight to complete repairs they set up a drop off ride for me on the fly. I am bringing my truck back next week to complete more work, as well as for my Tacoma's future needs.
Miguel Sousa
14:42 26 Jul 26
Great place and prices! Really like their waiting room, too.
Madeleine Fern
22:16 25 Jul 26
Gee Money
15:15 25 Jul 26
They always give me great service as well as advice on what urgently needs to be done and what can wait.
Judy Vass
14:55 24 Jul 26
candace angst
15:50 23 Jul 26
I have been pleased with Heart's service & prices. Very professional & courteous employees who have gone out of their way to accommodate my schedule on several occasions.5 stars from me!
Owen Callahan
15:13 23 Jul 26
Easy, fast, reliable.
Laurel Schilling
15:06 23 Jul 26
Eric Schreiber
14:54 23 Jul 26
Rosemarie Patok
08:43 23 Jul 26
My heartfelt thanks to you dear people at Heart Auto for the great job you did on my car, I could not be more pleased.
J Paul Gavino
19:35 21 Jul 26
Great friendly staff. Armando always takes care of us extremely knowledgeable and professional 5 star!!!
k
17:48 20 Jul 26
First time coming here and they were not just friendly but very insightful!Will definitely come back for any future maintenance 🙂
Jeff Kressmann
16:48 20 Jul 26
Knowledgeable and courteous.
Charles Smith
14:52 19 Jul 26
I was greeted with friendly service with reasonable prices. Definitely recommend them for auto repair.
Jim Peterson
14:50 19 Jul 26
Armando and his team are the best. Always so accommodating and knowledgeable about any problem that arises with my vehicles.
Maria B Knowles
14:15 19 Jul 26
Brent Locey
11:10 19 Jul 26
jackae johnson
16:39 18 Jul 26
My experience was great I arrived a little early and they were accommodating. Got me registered and dropped me off to my destination expeditiously. Communicated issues to me with photos. Friendly with great service and the prices were reasonable.
Meghan Schmidt
14:45 18 Jul 26
HEART Certified Auto Care is the best! The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
Toni-Marie Montgomery
21:30 17 Jul 26
I appreciate the personal attention and expertise of the staff.
tony grube
21:09 17 Jul 26
These guys are a great team super nice very knowledgeable.
Diane Shachter
17:39 17 Jul 26
The service was fine and timing as promised. But the attempt to sell lots of other costly items not appreciated.
Sally Bloom
14:46 17 Jul 26
Seniors Lead
14:25 17 Jul 26
Wayne Carr
14:21 17 Jul 26
Charles E. Needham
18:06 15 Jul 26
This was our first visit as we had an immediate need. We are very loyal and have used Bryan’s Garage down the street for many many years. But due to my wife’s taking a long road trip, she felt the tires needed to be rotated and Monday was the only day we could do it. We made a call, got in and was kindly taken care of, and in fact, I was in and out in about 20 minutes. I know it’s not a complex job, but very grateful to have had the immediate attention.
Ryan Downs
15:26 15 Jul 26
We had a fantastic and quick experience. The service was trustworthy, and they clearly outlined the necessary repairs and prioritized them.
Raun Gallegos
15:18 15 Jul 26
I scheduled an oil change but a few days before the oil change My car started making strange noises; a flapping and a grinding sound. I called just a few days before my appointment and asked if they could also fit in a diagnostic check of my car and is it possible to get a courtesy car.It was short notice and not only were they able to fix my car but I was able to have a courtesy car for 2 days. Great customer service.
gary spangler
14:17 15 Jul 26
Outstanding service
Jeff Later
01:46 15 Jul 26
Called on short notice and arranged appointment that day for an oil change Welcome and accommodating staff. Like the efficient and friendly service.Unfortunately our 2nd experience was not as good. Like the team but almost $2,200 for brake pads and rotors is hard to accept
Argento Iroma
13:35 14 Jul 26
Very nice guys guys and they're the best and efficient at their jobs! Came in the shop early in the morning because I knew my car needed a lot to be done and it was finished by the end of their shift. Ken and Armando was very nice and very informative with my car issues and suggested the best options for which issues I had to take care of first. Also showed me some payment plans that were best suited for me and even lend me a car to use for the day. They're the best mechanic shop I ever experienced!
James Fontaine
14:53 13 Jul 26
Our son is working an internship in the area and experienced some serious car trouble following work done local to where we life. Dimitri was compassionate, communicable, and kind helping us navigate our situation. The team diagnosed our issue after 3 other local shops failed to. We're grateful for their service and look forward to working with them again if we need to.
Elizabeth
18:59 12 Jul 26
Thank you, Ben and Team! You guys are great!
bruce Anderson
22:05 11 Jul 26
Professional and helpful in explaining what my needs are and what to expect in near future. Armando knows his stuff and Jason very helpful as well
Ed Do
15:10 11 Jul 26
Excellent repair and customer service.
Mt Pisgah Ministry Inc
14:55 11 Jul 26
I went in to get a $29 dollar oil change and left after paying a $2900 bill for necessary repairs. I was not happy but grateful that the necessities were discovered, explained the need, pro and cons to have the job done and job was done with full explanations upon completions including the appreciations for extending my trust in their word and reputation. I am very intentional in action and word regarding my faith in Christ and appreciate that Heart Auto are intentional believers as well. Not overtly or pushy but illuming. Thank you for your service.
Timothy Schaffer
14:49 11 Jul 26
Elizabeth
14:39 11 Jul 26
As my Highlander ages, and now has well over 200,000 miles, the team at Heart has consistently helped maintain my Highlander. Ben and Frank are always wonderful professionals. We drive all over the Midwest and eastern/southern states. Within the last month we have traveled extensively through Ontario, Michigan, Wisconsin, and Indiana. Ben made sure that our car full of children was safe before, during, and after the drive. And Ben even talked with an owner/mechanic in Michigan when I had questions. Heart is the best! Thank you so much!
DLS
14:34 11 Jul 26
More than fair pricing, honest, excellent customer service!!
Dylan Peterkin
14:50 10 Jul 26
HEART saved me a headache from a dealership down the street who was certain the car I was shopping would pass the ppi. Best $129 ive spent, with free rides both ways, friendly staff, especially armando, front desk staff, and their driver who i spent two trips too and from with. Heart is now my go-to and they even got me in the next day! I didnt end up going with the vehicle they inspected and have ZERO REGRETS. Thank you again Heart northbrook!HEART = CUSTOMER SERVICE
Ben Werling
21:35 09 Jul 26
Tricia Kelly-Popa
17:31 09 Jul 26
Kathy
14:46 09 Jul 26
I have taken my cars to Heart in Evanston for many years. They are very competent, efficient, and friendly. I highly, highly recommend them.
Alfred Schectman
20:10 08 Jul 26
Jason Ratskoff
14:37 08 Jul 26
Heart Auto has never let me down in a pinch on a quick fix or a proper service of any of my vehicles. They're exceptionally accommodating for scheduling, haven't found a better price on service nor parts elsewhere, and their level of professionalism and just niceness is refreshing. Absolutely recommend Heart Auto!
charles jaffe
19:22 05 Jul 26
Heart Evanston is consistently top notch reliable and friendly.
Julia Ellis
16:10 05 Jul 26
Char Sanders
15:22 05 Jul 26
We go so far back, we're famiy! Seriously, Duxler has been my our family mechanic experts since before I was driving at 14 years old! (I'm 63).The mechanics professional manner the wonderful mechanics! So polite!!!!!Quick true story:As recently as Friday, I was in for an oil change and transmission flush.. I witnessed a customer come in being quite rude about a service he'd received. It was very early in the morning. Too early for shenanigans!!! (7 ish?) and already 80 degrees outside..The crew was calm and cool.I have a new found respect for anyone working in customer service!Ernie, Brian, Big Ben, Keisha, Dimitri, Justin and UNCLE FRANK!!!!!!! please forgive me for anyone I may have missed! The greatest memory anyone will ever of you is how you made someone feelThank you Duxler/ iHeart, for the pride you take in your profession individually and collectively and foryour decades of dedication in and commitment to keeping our vehicles safe on the roads!Charlotte
Angela Lane
14:56 05 Jul 26
Peggy Kasallis
14:53 05 Jul 26
Great customer service! So many service shops treat you as a revenue source. Heart has heart. I felt respected and heard. They will get more of my business.
Debbie Rabishaw
14:46 05 Jul 26
Heart is my “go to”. The staff is always very friendly, and they ALWAYS take the time to educate me.
Julia W
16:42 04 Jul 26
Hae Kwon
14:18 04 Jul 26
Nicholas Kennedy
18:16 02 Jul 26
Aneta Pudlo
16:37 02 Jul 26
Carrie Waterston
15:58 02 Jul 26
Sandy kallick
15:28 02 Jul 26
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
Julie Zimring
22:10 01 Jul 26
Spectacular service. The facility is nice and welcoming, staff is helpful. In particular, Jacob went out of his way to help, turning what could have been a nightmare into an in-and-out repair. Highly recommend.
Lewis Shapiro
21:01 01 Jul 26
Thomas O'Neill
19:41 01 Jul 26
Richard Diaz
02:21 01 Jul 26
Sarah Dickerson
14:17 30 Jun 26
There is nothing worse than being 1 1/2 hours from home and you have a nail in the tire. Everyone at Heart Certified Car Care was extremely nice and helpful. I really appreciated the service and would highly recommend this business. Thank you again
Jackie Rogers
18:25 29 Jun 26
The employees at the Evanston location are fantastic!
Chuck Johnson
15:58 28 Jun 26
Heart is great and Kesha is always a pleasure to work with
Lisa Rosengard
14:41 28 Jun 26
Great experience! I brought my car in for an oil change and they did a full diagnostic on my car. They showed me what needed to be done but didn’t pressure me into anything.
Robert Kieltyka
21:02 27 Jun 26
Vincent McInerney
14:45 27 Jun 26
Very friendly and knowledgeable people.
Marc Osberg
16:13 26 Jun 26
Aristotle Smith
20:08 25 Jun 26
Yet Another Update: Review IV:——————+ 5-Star Review for Heart Auto Northbrook:On very short notice / on a very busy Thursday June 25th 2026 afternoon / I brought my 14 yr old Audi A7 in l, because I stupidly drove over a pylon the day before, leaving some detritus hanging akimbo undercarriage —- Ken / Armando & Team made room on the rack to expertly assess and repair the damage wrought by Moi. Thank you !#############The team of Armando, Jaime, Craig, Kevin and Mechanic Ricky continue to amaze me with Blue Ribbon service and consistently excellent auto maintenance… Thank you———————————-2) Previous Review:“ Excellent service and customer care…”
Ellen Wartella
19:35 25 Jun 26
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Ron K
21:53 24 Jun 26
Joe Lapsley
15:11 24 Jun 26
Keeps my 20 year old Corrola off the shoulder of the highway.
Will
14:39 24 Jun 26
Allan Bacho
14:14 24 Jun 26
Rebecca Cell
16:28 22 Jun 26
William Ryan
02:51 22 Jun 26
Very Nice Environment You feel comfortable coming in asking for help . Which they have proven already. I live by Avidor on Oak Ave i feel safe knowing they are close if i ever have problems .
Puppy Yes
15:52 21 Jun 26
Linnea Boyev
14:52 19 Jun 26
As always, the folks at HEART were very kind and patient, explaining everything they found and all the charges. Suggested maintenance was consistent with what they'd said in the past and the photos were helpful and confirmatory. Such nice fellows and I love the transparency. What a relief compared to the antics at my dealership. Always a pleasure.
John K (Kapcia23)
22:17 18 Jun 26
Great job great people great service!
Alfred Cohen
17:23 17 Jun 26
Alternator gave out on 10 year anniversaryOnce again I received prompt attention from the entire Staff… prices were good and everyone couldn’t have been more accommodating…I’ll be back … Highly Recommended…Full diagnostic report always very helpful…
Lisa Miller
15:20 17 Jun 26
This was the 2nd time I took my car in for service. Each time, the technicians were very thorough and honest. My original visit was for a battery replacement since that’s what I was told by another service center. Yet, HeartCertified told me a replacement wasn’t needed. While this visit was more complex and pricey I had full confidence after seeing the videos and pictures sent to me. Thank you for a job well done. B
Tom Nastarzewski
14:39 17 Jun 26
I was told 4-5 hours for a walk-in oil change that I called in on my cell phone prior to arriving on the agreed time. It took almost exactly 5 hours. They were accurate with the Word. I was hoping for speedy delivery, but alas, perhaps not! Nonetheless, they got the job done.
Mary Mascari
14:07 16 Jun 26
They were very attentive and professional.
Michael Trapp
15:47 14 Jun 26
Edward Leib
18:40 13 Jun 26
It was easy to make an appointment for the next day. They did brakes, suspension, shocks, wheel alignment and oil change in one day. Fast! Reasonable prices, and they did quality work. I recommend.
David Eldridge
14:15 13 Jun 26
Jennifer Jobrack
01:27 12 Jun 26
Always reliable, honest, and prompt.
Calvin Miyagawa
16:55 11 Jun 26
My recent transmission service was great, finished much sooner than anticipated!Thanks again, Calvin
Tom Hoffman
15:37 11 Jun 26
Excellent Awesome service as always.
Jeff Currie
15:04 11 Jun 26
We really appreciate having a place to get our Subaru serviced that is capable, thorough and honest.
Elise Geiger
14:55 10 Jun 26
Friendly, thorough and did a great job so my car can last me for many years to come. It is sometimes hard to find an appointment quickly but that’s a sign of a good shop and worth the wait. Highly recommend.
Jennifer Fernandez
22:49 07 Jun 26
Really excellent!
Tammy Astor
14:22 07 Jun 26
These are great mechanics and kind people.
Chang Liu
14:13 07 Jun 26
The folks are approachable and they are interested in solve problems not just charging
Mark Wiegard
14:28 06 Jun 26
You told me my a/c clutch is going to fail. Does that mean the a/c will quit completely? Because the second I picked it up from you guys after having the a/c recharged, it is still intermittently getting cold and then warm. It’s doing the same thing it was doing before. Does the a/c clutch cause this or does it quit completely?
simon bijja
21:56 05 Jun 26
Good people, excellent service and on time delivery. Please do visit their website to get the best offers.
John Wolf
16:51 23 May 26
Great service and professional treatment. You get what you pay for and it’s worth the price. Shout out to Sam!
Pete Macleod
15:16 23 May 26
Very helpful nice and quick. Would go back
charles ahlborn
15:06 23 May 26
Great speedy tire repair to Tesla! Service reps and technicians were a pleasure to work with. A+++
Gus Vas
20:14 22 May 26
F L
14:06 18 May 26
Joe Moore
15:39 15 May 26
nancy freeman
14:05 14 May 26
Friendly and professional service
max rosenfeld
16:06 07 May 26
Very helpful. They knew what they were doing. Had to get an oil change. Took no longer than 10 minutes. Will be back!
Adam Lively
16:36 30 Apr 26
gary spangler
14:08 20 Apr 26
Outstanding customer service
eric einan
13:20 04 Apr 26
Great service from a friendly team
Corrine Glanville
21:17 26 Mar 26
Dawn Lavin
15:27 23 Mar 26
Chris Tribe
00:08 14 Mar 26
Excellent customer service and diagnostic skills. Very honest experts.
Jim Roth
14:22 11 Mar 26
Great service And experience
Brett Scheller
16:48 10 Mar 26
This is the place to go! They have taken great care of me for years and years. Frank is the best and he cares so much. Excellent service, good prices, great care. Thank you Heart Wilmette!
Julie Wechsler
15:39 10 Mar 26
Heart Auto is very reliable. I don't know where I would get my car serviced without their expertise . JUSTIN and CESAR are very knowledgeable and skilled.
Adam Hanzalik
12:22 10 Mar 26
Frank and the team at Heart Wilmette are fantastic. They are very knowledgeable and will explain why they recommend a repair or service. Went in for a oil change and rotation when they noticed fast wear on my rear tires. Needed to get two tires replaced and an alignment. While we waited was also time for a brake fluid change so added that while the car was up to make for a smooth process.While I initially waited I listened to them take a number of calls. They clearly provided inspection reports to customers then explained what services are recommended including services that could be paired together to reduce overall service charges and fees vs completing individually. The waiting area is small but very clean restroom, coffee, and water available. Once my repair would take longer for tires to be delivered they offered me a courtesy car for a few hours so I wasn't stuck at the shop while it was raining outside.Very professional team! Will definitely continue bringing my vehicles to Heart for future service!Vehicle: Ford Escape ~90K miles
