Reviews

Our Customers Have a Lot of HEART

We have over 800 five star reviews

HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 700 five star reviews.

See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!

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Travis Smith
Travis Smith
13:31 30 Jul 21
Good service
M Sletcher
M Sletcher
17:48 27 Jul 21
Travelling across country and had car problems with temp gauge. Took my car right away and did pressure test on hose, etc. Internal pressure leak and could not fix. Let me know the problem and did not charge me anything. Made it back home driving carefully. Professional and honest. Highly recommend.
Nechama Levin
Nechama Levin
20:38 22 Jul 21
I am using Heart Auto Service for many years and always been satisfied with their service. The staff is courteous,explain what has to be done as why. I would highly recommend them.
douglas fink
douglas fink
02:11 22 Jul 21
Rickard Rudolfi
Rickard Rudolfi
18:58 20 Jul 21
Always confident and happy with the work done to my vehicles. Heart Auto is an extremely friendly and accommodating establishment. Not to mention they do outstanding work! I brought my truck in a few years back and haven't gone anywhere else since. It feels good saying, "my mechanic" when car stuff comes up amongst friends and family. Won't be going anywhere else anytime soon. Very satisfied. Thanks, Heart!
Stephen Hawrysz
Stephen Hawrysz
22:49 15 Jul 21
Heart auto service was very well organized the service arranged was done professionally and in a timely fashion. They performed an oil change and changed my main belt for my engine. Their facility is very neat and clean. I will use them again should I need any maintenance on my autos.
Marti Glaser
Marti Glaser
03:47 13 Jul 21
Maggie Carter
Maggie Carter
18:11 12 Jul 21
I have been going to HEART Auto in Evanston for a few years. They are always so kind and explain all the services and let me know what is essential to deal with immediately vs. what is less urgent. They are also using a contactless pay system currently that has all the details on your service and pictures of the issues.
Jessica Sawyers
Jessica Sawyers
18:02 09 Jul 21
Connie Mitchell
Connie Mitchell
19:22 08 Jul 21
Dmitriy Shternberg
Dmitriy Shternberg
04:49 07 Jul 21
Robert Feldman
Robert Feldman
17:41 06 Jul 21
Always friendly, professional, proactive, and reasonable prices. Good to support local businesses that do quality work.
James Edgren
James Edgren
22:02 28 Jun 21
The service person pointed out service that I needed that had not been done for the car. I had bought it used and by looking at the service record we could maintain it as needed.
Johnny Giovanni
Johnny Giovanni
18:24 28 Jun 21
Stewart Freeman
Stewart Freeman
21:04 27 Jun 21
Good value, great staff.
Susan Anderson
Susan Anderson
17:26 23 Jun 21
HEART was recommended by our son. He has been satisfied; we are, too!Response time was very short, not only calls but repair from start to completion.We intend to call back to inquire about the exact nature of what "failed," but am confident that the reason will be accurate and legitimate.This response is agreed to by us both, but my husband typed it, given that he went to HEART and retrieved the car.Thank you to all at the shop who were involved.Gordon Anderson
Seth Simmons
Seth Simmons
21:46 19 Jun 21
Great place to get your car fixed right.
Dorothy Hsu
Dorothy Hsu
19:17 17 Jun 21
jAdjustment and cleaning of brakes
Betsy Santellano
Betsy Santellano
18:24 14 Jun 21
They have been servicing my older cars for a couple of years and I’m very pleased. I like that they explain what repairs are needed vs what is recommended which is important to me. I never felt pressured when I opted out of doing a recommended service. Everyone there has been professional and makes the car servicing process easy.
Scott Stern
Scott Stern
15:00 11 Jun 21
The customer service at Heart NB is exemplary and the quality of work is outstanding! Heart came in $ lower on the work I needed done and I never felt like I was being marked or taken advantage of! Thank you manager, Blair! Blair kept me updated daily and plasently surprised me when a part came in 5 days early turning a possible week long job into 2 days. I also was given a courtesy car.
John Crosby
John Crosby
16:44 09 Jun 21
I brought our car in for a Winter check up. As always I was greeted by name as I came in. We discussed the work I wanted and later went over what our car needed, how much it would cost and how long it would take. Later that afternoon, I picked up the car and it is now in excellent shape for the cold days ahead.The friendliness and professional approach everyone on the staff projects is deeply appreciated. I also was impressed with how the staff was mindful of COVID 19 safety concerns for all customers and themselves.
Cindy Wolfman
Cindy Wolfman
14:40 07 Jun 21
Hearts Auto Care in Northbrook is great.The staff is so friendly They always do a good job at a fare price . I came here a couple years ago for a oil change and since then have never gone back to the car dealer. if you decide to wait for your vehicle the place is nice and clean there’s Tv WiFi snacks it’s very comfortable. I have recommended it to friends and co workers you will not be disappointed if you go here
Dean Bradshaw
Dean Bradshaw
18:57 04 Jun 21
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Jim Karol
Jim Karol
20:38 03 Jun 21
Wonderful service, very responsive to customers.
Timothy Smith
Timothy Smith
14:16 03 Jun 21
I couldn't be happier with the service our family receives at Heart. Repair prices are very reasonable, their service is fast and the employees are always very pleasant. This is the kind of shop you might remember when you were growing up! High quality, reasonable and personable service. I won't take our cars anywhere else! Highly recommend!
helen coleman
helen coleman
19:11 01 Jun 21
The car was serviced promptly. Everything went seamlessly. The HEART staff are first class all levels.
alejandro hurtado
alejandro hurtado
18:20 01 Jun 21
Laine Cheever
Laine Cheever
18:14 01 Jun 21
Excellent service and communication per my usual experience at Heart.
Phyllis Cramer
Phyllis Cramer
21:17 25 May 21
Sheldon Rebman
Sheldon Rebman
18:48 24 May 21
Emilia Rabb
Emilia Rabb
15:21 24 May 21
Always super nice and friendly! Will usually get me in same day if needed and easy to schedule! They text me reminders when my car is due for an oil change and often send coupons as well! I love the detailed inspection with photos to show exactly what is happening. Did I mention they are super nice?
KJ Peter
KJ Peter
12:48 22 May 21
Very professional and honest. Took care of the situation and gave me a loaner.Will definitely be back!
susanna johnson
susanna johnson
01:37 14 May 21
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
Nikki Pick
Nikki Pick
18:03 11 May 21
Danny and Gil were amazing! Blair was the mechanic. There prices were comproble to Costco's and included an alignment and free repairs on the tires if a nail or tear happened to them. We will definitely be back!
Melissa Torma
Melissa Torma
17:15 10 May 21
MVP ESQ
MVP ESQ
17:56 06 May 21
Cheryl Leahy
Cheryl Leahy
20:50 05 May 21
I always appreciate the fact that the staff calls about any issues and never pressures me to purchase additional services. When I get additional work done, they provide emailed photos of the parts/issues so I can see what exactly was wrong. Their prices might be a little higher than the bargain oil change place, but you definitely get what you pay for. Ben at the front desk had everything ready for me when I arrived, was able fit me in last minute, and is always so thorough and courteous!
Eddie Fay
Eddie Fay
15:47 05 May 21
Very knowledgeable, honest, and timely service. They went above and beyond to ensure the best customer and car service possible.
Tracy Loewenthal
Tracy Loewenthal
19:14 03 May 21
Aaron Penazek
Aaron Penazek
18:45 30 Apr 21
Lucy He
Lucy He
17:43 26 Apr 21
Great people with care.
Pat Warren
Pat Warren
01:12 24 Apr 21
Raed Lucyna Dababneh Sadowska
Raed Lucyna Dababneh Sadowska
01:55 22 Apr 21
The Best, very welcoming, treated me like a family, and they did very great job , thank to everyone , i strongly recommend them to any one and what ever work you need from oil change to engine replacement.
Marlene Feder
Marlene Feder
17:24 21 Apr 21
Everything went well Car was ready in a short amount of time and it seems to be working fine-at least it stops now.
Frank Tagliere
Frank Tagliere
15:49 21 Apr 21
Great service
Kendle Gorski
Kendle Gorski
15:05 21 Apr 21
Excellent customer service! The whole experience was easy and convenient. I’m very happy with the service I received. I’ll definitely be back!
Terry Carmichael
Terry Carmichael
01:13 21 Apr 21
Always a good experience. Fast. Using masks and practicing social distancing
Kristen Poplar
Kristen Poplar
18:40 19 Apr 21
Meg Rosinski
Meg Rosinski
14:33 19 Apr 21
Mike Smith
Mike Smith
22:04 18 Apr 21
I only got an oil change but it was a really good experience. They were able to get me in easily, didn't try and upsell me on any unnecessary things and have the best prices I've come across in the area so far. I'll be going back here first for all car things in the future.
Rick Suiter
Rick Suiter
20:11 14 Apr 21
Joseph McQuillen
Joseph McQuillen
15:42 12 Apr 21
These guys are the best. I won’t take any of my 4 vehicles anywhere else
Zach Duenow
Zach Duenow
15:32 08 Apr 21
They are fabulous at diagnosing the problem and communicating what is wrong… And they are amazing about picking up the car at your house
Kini Family
Kini Family
14:32 07 Apr 21
Awesome place. They really put the heart in their work and provide care to their customers.
Marilyn Ruttenberg
Marilyn Ruttenberg
14:16 07 Apr 21
This is the only place to take your car in for service. Friendly, clean, fair priced, efficient & super knowledgeable about exactly what your car needs. Would never go anyplace else. Gil & crew are absolutely the BEST .
Filipp Velgach
Filipp Velgach
00:50 06 Apr 21
michael hara
michael hara
20:42 05 Apr 21
Jinny Hyun
Jinny Hyun
16:30 05 Apr 21
Frank, Gil and Scott are always so helpful and explained everything I need to know and always looking out for me and my car. They are quick and always give me a lift when I need it.All 3 of my cars have been going there for every oil change, brake Change and tire work.They are honest and always tries to help me gets the best prices. I’ve compared their prices to all the local dealers and by far they have beat it every time.
Gabriel Stellman
Gabriel Stellman
00:51 05 Apr 21
The HEART team was great. They finished the job in a timely way, were very professional, and took all the necessary COVID precautions.
Bill Charis
Bill Charis
21:41 02 Apr 21
Alexis
Alexis
16:50 01 Apr 21
I’ve gone to Heart a number of times over the years, and each time I get great customer service and fair pricing. A couple days ago I heard noise from my brakes and after calling they told me I could bring it in within the hour. I was given a quote about 30 minutes later along with photos depicting the (poor) state of my front pads and rotors. The rear ones just needed a cleaning, and they had an additional $50 off making it less than my dealer’s quote. They also price matched my oil change when I said I got it for less elsewhere. Oh and they caught that my serpentine belt was visibly cracked and ready to be replaced (my car has 80k miles). They were finished about an hour earlier than stated and since their waiting room is so nice it was fine to wait, though they offered to drive me home if I’d wanted since their loaner car was being used.As an aside I’d come in in the past at least twice to have my plastic under carriage cover re-clipped after I tore them on parking pylons (my car is very low) and they did it for free-my dealer charged for the plastic clips. I’d highly recommend Heart to anyone looking for a mechanic.
Chris Hansen
Chris Hansen
15:13 31 Mar 21
Kent Swanson
Kent Swanson
18:39 30 Mar 21
I store my seasonal tires at Heart and they handle this task in an All-Pro style.Thanks for being a great member of the EVANSTON community for many years.
Steven Meyer
Steven Meyer
22:16 29 Mar 21
We’ve purchased tires for several cars from Heart Auto Care over the years. They also change out our snow and summer tires seasonally. The staff is very friendly and accommodating.
Patricia Yoshioka
Patricia Yoshioka
19:50 29 Mar 21
Great job as usual. Everyone is thoughtful and friendly.
Allie Verry
Allie Verry
15:06 25 Mar 21
I cannot express how grateful I am for Ben, Scott, and the whole team at HEART! I had serious issues with my brakes and they were incredibly patient with all my stress, my questions, and the fact that I didn't know when the tow truck was actually going to bring my car in. This is the second time I've come to this team fo help and I won't be taking my car anywhere else. I highly recommend this business to anyone and everyone!
Patricia Tomich
Patricia Tomich
16:31 24 Mar 21
HEART Certified Auto Care has maintained my cars for more than 10 years. The associates are professional and deliver quality service. Each time I bring my vehicle in for service, they present the necessary information, and help me weigh all my options to make an informed decision. I have always been satisfied with their work done on my vehicle to keep it running optimally.
Sue Triforo
Sue Triforo
14:11 23 Mar 21
Everyone, Kiesha, Danny, Craig were all amazing. The work and estimates were right on. I was offered a loaner and didn't even had to ask. My every need was met and they lived up to the ethics and morals printed and displayed on the walls. Impressed, you bet. Genuine honesty and kindness go a long way. You have my business.
Jennifer Griffin
Jennifer Griffin
04:22 22 Mar 21
I've never had an issue with them. Repaired multiple cars multiple times for various different repairs. I actually have a car there now.
Darnice Taylor
Darnice Taylor
00:08 22 Mar 21
Barbara Lyons
Barbara Lyons
18:12 18 Mar 21
Anne Frank
Anne Frank
15:55 17 Mar 21
Gil & the team are outstanding. I’ve been going here for 5 years for oil changes and other services. Always very pleased.
Susan Newman
Susan Newman
20:41 15 Mar 21
Always, trustworthy, and never does more than what is actually needed.
John Hardt
John Hardt
18:49 15 Mar 21
David Spitulnik
David Spitulnik
19:04 11 Mar 21
We have been using them for a long time. Heart folks tell you what needs to be done and do it at reasonable prices. And always, with a smile.
Eric Glaser
Eric Glaser
15:43 11 Mar 21
I worked with Gil. He was outstanding. I had to be somewhere with my kids and he was able to patch one of my tires, order a tire, and replace a tire all within an 1.5 hours. He went above and beyond, I will definitely be using them for all my automotive needs moving forward!
Mario Gamboa
Mario Gamboa
16:46 09 Mar 21
Just called to get some info and my 1st impression they are good people from the second I called to the last second of my call showed kindness. Others should follow their business culture.
Alexander Bass
Alexander Bass
12:53 09 Mar 21
Friendly, attentive, and very customer-service oriented. I recommend them highly!
Christopher O'Donnell
Christopher O'Donnell
20:46 08 Mar 21
Efficient, experienced, responsive, cooperative, professional, communicative and realistic. Better than any dealer I've worked with. They have loaned me one of their service cars so I could get around while our vehicle was in for maintenance or repairs. This team is highly recommended based upon multiple visits.
Marilee Bowles-Carey
Marilee Bowles-Carey
20:26 08 Mar 21
The team at Heart Auto is absolutely on top of things. Excellent service. Fast turnaround. Pick up and drop off and rides home as needed. So courteous. I have an old CRV with over 160k miles on it, so things are wearing out. But they always give me a prioritized list of the most important repairs to make so I can plan what to address now and what to take care of next. And Keeisha is completely organized and so professional. She makes it easy to make appointments and wrap up when finished. Great partners in older car care.
Matthew Aniolowski
Matthew Aniolowski
18:58 08 Mar 21
Gil was amazing. I have never had a bad experience there.
Ann O'Connell
Ann O'Connell
18:04 02 Mar 21
William Adkerson
William Adkerson
21:05 24 Feb 21
Esther Melesio
Esther Melesio
23:50 22 Feb 21
Gil Evaro
Gil Evaro
23:39 19 Feb 21
Perfect
Kathy Schaefer
Kathy Schaefer
03:53 19 Feb 21
Lillian Johnston
Lillian Johnston
16:20 17 Feb 21
I couldn't be more pleased with the quality of care my car received at Heart Auto. I truly appreciate their professionalism and attention to detail. The customer service here cannot be beat. Thank you, Heart Auto, for taking such good care of us.
Alex Heymann
Alex Heymann
16:14 17 Feb 21
Jesse Rudnick
Jesse Rudnick
19:08 16 Feb 21
These guys are awesome! Warm, professional, transparent and very good at their job. I definitely won't be going anywhere else when it comes to my auto care
Kate Cassidy
Kate Cassidy
17:32 15 Feb 21
Margie Landry
Margie Landry
16:43 14 Feb 21
Great, reliable service, as always. Recommended.
Harold Morrison
Harold Morrison
14:08 13 Feb 21
Great job. I have been coming to Heart since it was called Druxler
Sarah Sanford
Sarah Sanford
20:21 08 Feb 21
Nicest people. They threw in a discount when I mentioned a coupon I had, no questions asked.
spencermediallc
spencermediallc
20:05 08 Feb 21
I’ve been using Heart for around 10 years and they’re the best I’ve found on the north shore. I’ve used them for a late model car and a classic car. The prices are reasonable. The staff is great. And work is finished on time.
Darlene Burns
Darlene Burns
18:40 08 Feb 21
Kristin Gardner
Kristin Gardner
11:21 04 Feb 21
John Manos
John Manos
19:39 25 Jan 21
Irina Tepomes-McNamee
Irina Tepomes-McNamee
19:33 25 Jan 21
Nice and knowledgable!
Nirav Shah
Nirav Shah
01:57 25 Jan 21
Not pushy. Fast and professional
Adam Lively
Adam Lively
19:56 20 Jan 21
Henry Wong
Henry Wong
18:06 18 Jan 21
John Smiles
John Smiles
17:57 18 Jan 21
Jane Schafer
Jane Schafer
19:19 12 Jan 21
Liz Cloud
Liz Cloud
15:07 06 Jan 21
Great local place.
Andrea Reiser Cummins
Andrea Reiser Cummins
15:38 05 Jan 21
HEART has the friendliest staff. They are timely, transparent, and accommodating. I always feel at ease and respected while there. The staff at HEART Evanston are the most trustworthy and responsive people I've worked with when it comes to car maintenance.
Maegann Foster
Maegann Foster
21:04 04 Jan 21
Having not serviced my vehicle in over a year (I know, I'm the worst! But 2020...) I knew there would probably be some issues/tune-ups outside of the oil change I came in for. I appreciate that they showed me photos of the repairs that needed to be completed, and gave me suggestions on how to manage problems that I was not able to afford to fix at the time. They were sincere, kind, and reasonably priced. I'll definitely use them for all future service/repairs!
Adam Lebin
Adam Lebin
22:14 01 Jan 21
super professional and quality fairly priced tire fix. going back for oil change Tuesday
Makayla C
Makayla C
00:38 31 Dec 20
Fanny Boone
Fanny Boone
20:48 28 Dec 20
Afsaneh Salmasi
Afsaneh Salmasi
04:23 24 Dec 20
Roderick Gregor
Roderick Gregor
21:10 21 Dec 20
Trustworthy repair services. Friendly staff. Reasonable prices. I always recommend Heart to anyone I know.
Lisa Labarile
Lisa Labarile
18:53 19 Dec 20
Julie Hartvigsen
Julie Hartvigsen
20:00 15 Dec 20
Katie Baer
Katie Baer
19:07 14 Dec 20
A L ə X
A L ə X
18:31 11 Dec 20
Fast and friendly service, they even got us better tire prices than Costco!
Alan Malter
Alan Malter
07:26 09 Dec 20
Great, reliable service, as always. We have brought our cars to Heart (formerly Duxler) for many years and are always satisfied.
Loren Klug
Loren Klug
21:57 04 Dec 20
Great,prompt service at a good price!
Robertino Riojas
Robertino Riojas
19:36 02 Dec 20
Robertino Riojas
Robertino Riojas
19:36 02 Dec 20
Stephanie McShane
Stephanie McShane
20:21 30 Nov 20
Ima Copp
Ima Copp
22:06 25 Nov 20
Cindy Hicks
Cindy Hicks
20:00 23 Nov 20
HEART is out go-to place for all vehicle maintenance. They are great - friendly, professional, accommodating and reasonable. Shout out to Keysha who always helps us out.
macgybe
macgybe
18:38 02 Nov 20
Great service as always.I would never go anywhere else.
Carmen Morales
Carmen Morales
04:23 30 Oct 20
Great customer service!! Everyone there was professional and well spoken! They took care of two vehicles for us. Didn’t try to add on anything that wasn’t needed.
Erik Medina
Erik Medina
18:14 06 Oct 20
Friendly, attentive, and very customer-service oriented. Repairs and tune ups have all be well done and they go above and beyond. I recommend them highly!
Vineetha Reddy
Vineetha Reddy
17:40 23 Sep 20
Heart is always dependable! I’ve been bringing my car here for years and they do a terrific job.
CMF CMF
CMF CMF
13:37 17 Sep 20
Sherry Nash
Sherry Nash
17:43 08 Sep 20
I took my car to Heart Auto Care in Wilmette, It needed 2 new tires and and an alignment. They were very quick, courteous, and professional. I will definitely go back.
Amadee Scheele
Amadee Scheele
20:52 17 Aug 20
I appreciate them keeping me informed of what is wearing out on my car - what needs replacing now, what can wait until next time etc. Whilst I always have the choice as to whether to go with their advice, I normally do as maintenance is cheaper than repair once its broken! They are polite, professional and I feel their pricing is fair. Plus they are so close!
Barbara Midkiff
Barbara Midkiff
22:42 14 Aug 20
Very nice people,excellent service,good prices,very helpful. Will always go there
Geraldine Lana
Geraldine Lana
19:28 12 Aug 20
Alicia Resnick
Alicia Resnick
14:37 05 Aug 20
Excellent!
Darryl Adams
Darryl Adams
12:51 31 Jul 20
Great shop, extremely transparent and fairly priced. Highly recommended!
Meghan Schmidt
Meghan Schmidt
22:32 30 Jul 20
HEART Certified Auto Care is the best! The staff is friendly, responsive, and very good listeners! The staff take time to fully understand car problems and offer high quality solutions and work. The work is done quickly and right the first time. Great neighborhood asset!
Daniel Fox
Daniel Fox
13:33 30 Jul 20
A reliable and honest mechanic shop. What else can you ask for?
Guion Karen
Guion Karen
11:44 27 Jul 20
Excellent mechanic! They picked my car up so I could say safely socially distant, sent me pictures of everything, and did a terrific job.
Susan Quigley
Susan Quigley
18:14 22 Jul 20
Heart Certified Auto Care in Wilmette is wonderful. They are always very helpful, very polite and most of all, very honest. We won't take our cars anywhere else....
mitchell brown
mitchell brown
17:48 19 Jul 20
June Arra
June Arra
14:16 15 Jul 20
Great staff - great and fast service - love these guys!!
john Benedetto
john Benedetto
23:08 06 Jul 20
They are so nice and fast and good pricing
Chris Read
Chris Read
18:17 15 Jun 20
I've been using them for both my cars for a number of years now. They're great.
Gina Dwyer
Gina Dwyer
19:03 03 Jun 20
John Hellmuth
John Hellmuth
19:56 01 Jun 20
Bought new tires - Fair price, quick and professional completion.
5/5
5/5
5/5