About HEART Auto Repair
Always focused on our customers
HEART Certified Auto Care was launched in 2017 by Brian Moak, who grew up working in the family’s auto repair shops throughout Chicago. HEART is built on more than 90 years of auto repair experience, focusing on over delivering in customer experience with an industry that doesn’t typically offer transparency.
Growing up in the business
Brian’s father brought him to work when he was only two years old, creating a playpen out of tires for him. He watched and learned from his father’s work ethic and passion to provide auto repair service to the community. He worked at his dad’s shop after school and during summers while growing up, then after college. Together, they expanded the business to three locations. It was this experience that led Brian to make it his mission to revolutionize the auto industry and put the focus back on caring for the customer.
Developing successful systems
At HEART, we’ve implemented systems that have been critical in building customer loyalty. We always take photos to show exactly what’s under the hood, so our customers understand any service recommendations. Through this process, we educate our customers about their cars; they are our partners, which is critical in building a long term relationship.
We restore your faith in auto care—not just through affordable service, but through 100% transparency, exceptional customer service, and community outreach that extends far beyond our shop. Our unparalleled level of service comes from a staff that averages 13 years of tenure. And as a result, HEART has over 1,700 five star ratings.
HEART stands for Helping Everyone Achieve Reliable Transportation. This acronym encompasses our mission, values and culture. Our name reflects who we are: a transparent, experienced auto shop at the HEART of the community with a sincere passion for our customers and our employees.