Reviews
Our Customers Have a Lot of HEART
We have over 2,000 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 2,000 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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James Burke
14:47 20 Aug 25
Cathy Gregory
20:18 19 Aug 25
Clean, dependable auto repair shop right in our neighborhood. They sent me a text listing what needed to be repaired allowing me to specify the projects for now or later.My car was repaired to my satisfaction with a fair market price.
Betsy Bergman
15:55 19 Aug 25
Car trouble is never fun, but everyone was so kind and helpful. They explained all the issues thoroughly, the warranties and timing of repairs. I had my car back and running within a day! I highly recommend Heart Auto Care.
M
15:27 19 Aug 25
I don't normally do surveys, but I was so impressed by the customer service that I am making an exception. I was traveling 650 miles from home and wanted an oil change. Heart Auto took care of me promptly. Keisha, who seems to coordinate everything, was wonderful, both helpful and professional. I really felt welcomed, which was a refreshing change from big-box businesses. ThanjsThanks Heart.
Austin Hall
14:55 19 Aug 25
Wonderful people and service!!
Dena Kelly
23:38 18 Aug 25
Brad Menna
21:21 18 Aug 25
Great service here. I needed new tires on my car with a quick turnaround and they got it done. Will definitely return for other repairs. They are super nice and straightforward with assessment of vehicle needs.
Mady Fern
17:16 18 Aug 25
Michael Glazier
14:06 18 Aug 25
Although it took longer for the techs to diagnose the problem, the repair work fixed the problem. In consideration for the delay I was provided part of the work for free which I greatly appreciated although I said it was unnecessary and offered to pay the portion of work in question.
Florence Rainer
14:06 18 Aug 25
The service was great!! Very nice mechanics the work was done in a timely manner. I will be back for any auto troubles. Thanks Rickey
Peter Levavi
13:16 18 Aug 25
Always great service
Shawna Ross
13:35 16 Aug 25
They are the nicest, most friendly place around. Knowledgeable, expedient and accomodating!
Luke Ray
12:08 15 Aug 25
Great people who got me in early, and pointed out some things to keep an eye on!
Dennis Miller
00:44 15 Aug 25
Honest inspection and great communication. First visit and will be coming back.
harvey schein
21:08 14 Aug 25
Excellent service
J Schofer
14:54 14 Aug 25
Always get good information about what our car needs and the work is done quickly and correctly. Good communication. Very reliable.
Taz Gordon
19:48 13 Aug 25
Susan Kramer
14:35 13 Aug 25
Sandy kallick
14:02 12 Aug 25
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
Debbie B
20:37 11 Aug 25
Very knowledgeable and very helpful and kind
harold Young
21:19 08 Aug 25
Service was great.thank you.
Dara Ury
14:07 08 Aug 25
Jana Bailey
23:58 07 Aug 25
I want to share my second experience with the amazing team at Heart Certified Auto Care in Wilmette.A few weeks ago, my car stopped completely, and I had to have it towed to Heart. The next day, they diagnosed the issue. Unfortunately, I have a warranty with CarShield (which I would not recommend), and instead of allowing Heart to order the part locally, CarShield insisted on sending the part themselves.Ben, who handled my case, worked tirelessly to coordinate with them. My car ended up being at Heart for a week before the part finally arrived, only for it to be broken. Another part had to be sent, and when it finally came in on a Friday, the team worked feverishly to get my car ready before the weekend. They knew CarShield wouldn’t cover a rental past seven days, so they did everything they could to help me.Mr. Frank was incredibly kind, respectful, and accommodating during the whole process. Then, when my engine light came back on a short time later, Dimitri took over as my case manager. He effortlessly got the repairs done, kept me informed, and had me back on the road quickly.From Ben’s clear communication and honesty, to Dimitri’s kindness and professionalism, to Mr. Frank’s patience and respect, everyone I worked with at Heart was exceptional. Danny was friendly and helpful when I called, and the young woman in the office (a college student whose name I sadly forgot) became a familiar, friendly voice after the many times I had to call.This is truly a kind, respectable, and informative team that does everything with excellence. If you’re looking for the best auto service in the North Shore, I highly recommend Heart Certified Auto Care on Green Bay Road in Wilmette. They’ve earned my trust, and I’ll be back whenever I need service in the future.
Jennifer Li
19:29 07 Aug 25
Bee Hammond
19:13 07 Aug 25
Dealing with car issues is the bane of my existence but these guys have made it a lot easier for me over the last year or so. I appreciate how informative the staff is and the great customer service.
Christopher Zadina
17:47 07 Aug 25
Patti Snickenberger
16:50 07 Aug 25
Excellent service all the way around. Friendly and skilled technicians and receptionist. I was kept informed of all recommended repairs and everything was explained thoroughly to me.
Brad Harvey
16:23 07 Aug 25
Brake pads. Front axel replacement. Realignment. Heart does great work and keeps you posted of their progress. Free loaner cars are a big help if you need it, and recently they’ve partnered with Affirm so you can make payments on larger ticket items.Definitely recommend.
Barry Rosenbloom
14:28 07 Aug 25
Always fabulous service, and the staff is always great
Faruk Guder
23:15 06 Aug 25
(1) FYI: Please note that the cost of an oil change may be significantly higher than the advertised promotional rate of $89.95 for vehicles requiring European synthetic oil. The advertised price typically does not include labor, additional fees, or the cost of extra oil—especially since these vehicles usually require significantly more than 5.5 quarts.(2) Additional Experience: After the oil change, I experienced an issue with my car possibly related to the oil change. I took it to HEART, where the manager was very professional and helpful in resolving the problem. The company also scheduled some additional work to do related to the issue, which I appreciated.
Paula Gramley
14:37 06 Aug 25
The best!!! Great people to work with, they always make sure youre taken care of.
Glynis Doyle
22:49 05 Aug 25
Bonnie Weisman
18:17 04 Aug 25
I am so very impressed with the service I have received at Heart Certified Auto, they are honest, reliable and professional, they also do not do unnecessary work or overcharge. I have been very pleased with their service.
Vicki G
16:00 04 Aug 25
Amazing service.
Brett Gardiner
14:50 04 Aug 25
Great, prompt service at a reasonable price!
Maggy Cooper
14:23 04 Aug 25
Timothy Downing
15:48 02 Aug 25
Great service!
Tami Teppo
15:09 02 Aug 25
Jonathan Miller
14:34 01 Aug 25
Gary LaBranche
14:04 31 Jul 25
Ernie and the team or polite, professional, and very helpful! They performed the repairs as quoted and on time. I can’t ask for a better place to take my car!
Bill Lange
23:13 30 Jul 25
Fast service. Explained work before doing. Friendly front desk person and mechanic.
CT Deibel
15:04 30 Jul 25
Sari Kravitt
14:14 30 Jul 25
virginia steele
14:11 30 Jul 25
First I'd like to say that I received excellent service from heart Auto Care. Young lady at the front desk who I was communicating with was very kind understanding patient and very knowledgeable and she did all this was a wonderful smile. Now the manager which is Frank is a awesome person very understanding very kind and very knowledgeable of the business and I really appreciate that I would definitely recommend everyone who has issues with that car to come to heart Auto Care. Where you get the great service and great customer service on a scale of 1 to 10 I would give heart a 10 I appreciate the kindness the warmth and the understanding sincerely Virginia Steele. Too Heart Auto Care I am part of the family now LOL LOL continue to keep up the great work that you all do it is highly appreciated by me and have a great day.To Heart Auto when you hired Frank you hired an angel I have never been treated so kindly with the utmost respect and caring from anyone outside of my family. I can go on and on about the kindness of this man and the generosity and these days it's hard to find people who actually care about their job and the customers that they serve but Frank he's one in a million in my book so heart Auto you did a wonderful thing by bringing Frank into your family and working for you and I thank you for that.He's made a big difference whether he knows it or not in my life. By being honest and 100% and taking care of the issues with my car God bless his soul and God bless all the workers of Heart Auto Care. What's much gratitude Virginia Steele
Dawn Lavin
16:22 29 Jul 25
Ali Izenstark
16:32 28 Jul 25
Heart auto did a great job on my car. They repaired my front axles and drained my brake fluid in just a few hours, and my 2009 Altima now drives like a much younger car. Very professional and efficient
susanna johnson
16:03 28 Jul 25
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
Richard Jacobucci
15:08 28 Jul 25
Everything was done perfectly and very polite people. I will definitely be there again. Thank you.
Evan Thompson
14:08 28 Jul 25
Friendly service! Also my dealership recommended replacing all the break pads, but the rear two still had life in them. Appreciate Heart’s honest assessments and being able to spread out that cost.
mary hansen
14:02 28 Jul 25
While I waited, the Heart folks checked my low tire pressure light and fixed the nail puncture. Their follow up is personal and quick from all of the staff.
Serena Simpson
20:38 26 Jul 25
Always a great experience at HEART. They worked to fit me in when I had a tire issue and made me feel comfortable. Keisha and Sam at the front desk are always fantastic! Friendly, empathetic, professional. I will be back!
Tim Bennett
22:36 25 Jul 25
I had a great experience at Heart Certified Auto in Wilmette. Very friendly staff and texted me a very detailed report, with pictures of what my car needed done. They even gave me a ride home.
Margo Browne
14:34 25 Jul 25
Highly recommend
Bob
14:05 25 Jul 25
Michael Stajdohar
23:52 24 Jul 25
This place is awesome. Great service and great communication. Very accommodating and not having to wait long for a ride is a bonus. Thanks for all you do. Also the facility is clean and comfortable.
Dennis Remke
15:26 23 Jul 25
Roya Dadkhah
14:07 23 Jul 25
Great service . Great people .I love this place. The way they treat customers. Their work . Im so happy taking my car there.They are excellent
David Krivo
15:39 22 Jul 25
Kate Kalnes
20:46 21 Jul 25
Adam Lebin
14:35 21 Jul 25
I have been taking my car to Heart Auto for a few years now. Friendly, knowledgeable service shop. Never feel pressured to add services on a visit. More I feel as though I am being given a heads up as to what I will need to prepare gor in the coming months or year. I can then ho back when I am prepared helping me to keep my vehicle running properly gor a long time.
Jeannine Salm
14:02 21 Jul 25
Great service and fast!
Brenda Miller
16:33 19 Jul 25
Ashraf Hilmy
20:06 18 Jul 25
Outstanding timely and convenient service delivered at a spotless facility that is focused on personalized care.
Jane Wickenkamp
19:25 18 Jul 25
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked and kept running perfectly!!
Rhett Frese
17:04 18 Jul 25
These guys do great work. I certainly don't make it easy for them, my car is eccentric to say the least. If your next door mechanic can't figure out a problem I'd be confident that the guys at Heart can any day.
Annie Schaffer
14:23 18 Jul 25
Eric Daugherty
14:21 18 Jul 25
Heart auto really took their time to figure out what was going on with the car. They got back to us quickly and gave us plenty of information and laid out our options. Thanks again.
Michael Wells
14:04 18 Jul 25
DJGuns 1963
16:50 17 Jul 25
I love this place. Clean beautiful waiting area, great honest service, polite and knowledgeable management and employees. I won’t go anywhere else. Thanks for for the quality and high standards. Michael
Robert and Susan Henderson
14:19 17 Jul 25
Battery was replaced under warranty, same day no cost!!
Kenneth Madsen
14:02 17 Jul 25
Very professional, super fast, and extremely convenient.
Judy White
18:41 16 Jul 25
Sue Lannin
00:34 16 Jul 25
As Heart Auto Care in Evanston is closer to my home, that is where I have taken our 2013 Toyota Prius Hybrid. But finding the Evanston location booked solid, they let me know the Heart facility in Wilmette had an opening & was nearby, also on Green Bay Road. My daughter & I were able to dodge rain & enjoy lunch in Wilmette at EvaDean’s Bakery & Cafe, then had fun visiting Pink Couch, a newly-opened romance-only (!) bookstore, while the Heart technician performed a synthetic oil change. Dmitri at Heart kept me informed about the progress & also got my approval for the technician, who had noted the coolant was low, to add coolant, important for a working a/c. Dmitri honored two Heart coupons for discount on the oil change & labor. Despite the heat wave we’ve had, the car is running smoothly & a/c is juiced! Tip: if you have time to wait for service, Homer’s Homemade Ice Cream (& hot dogs!) is a short walk north, but not open until the afternoon on Fridays. Awesome flavors!
Michael Murphy
18:57 14 Jul 25
Nice service. Heartland discovered a problem with my Hyundai which was still covered by my original car warranty.They did not charge me for correctly diagnosing the problem but referred me to the appropriate dealership.
Manolo Rodriguez
19:28 12 Jul 25
Carrie Waterston
18:52 12 Jul 25
Laura O'Mera
14:07 11 Jul 25
My experience was quick and efficient. I had some questions and they were answered completely and with compassion.
Sam Brush
18:08 10 Jul 25
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Gina Vaccaro
16:00 08 Jul 25
First time going to you guys awesome experience will be back again for sure and telling everyone I know to go to you guys!!!
Ainsley Lauer
14:22 08 Jul 25
Barbara Carlson
19:08 07 Jul 25
New tires make a huge difference in the way your car drives. I replaced tires recently at Heart - great product and professional service. Getting a loaner car was a bonus!
Seth Andrews
14:11 07 Jul 25
Susan Varhely
19:04 03 Jul 25
Ron Pyke
15:14 03 Jul 25
This was my 3rd oil change and tire rotation at Heart, and I will continue to have my 2020 Honda CRV serviced there. It has a good waiting room, a calming atmosphere, and reps who do not vigorously “upsell” additional products and services. On the other hand, if additional work is warranted by a serious present or near-future problem, they will explain it in an understandable way and point out possible consequences.
Jeff Stomper
16:11 02 Jul 25
Great service. Very responsive staff.
Randall Saks
15:36 02 Jul 25
Very professional, very fair, honest and friendly service.
James Heetel
14:06 30 Jun 25
Barbara Fine
15:50 29 Jun 25
larry kanter
20:16 27 Jun 25
Went in for an oil change and to have my battery changed,it was about 4.5 to 5 years old.and needed to have my rear brakes replaced. My camera is 2006,need to keeping in top conditionAfter all the work was done,she rides like a new car. Great job.
Aristotle Smith (JP)
18:41 27 Jun 25
Update to Previous Review :Another 5-Star Review for Heart Auto Northbrook:The team of Armando, Jaime, Craig, Kevin and Mechanic Ricky continue to amaze me with Blue Ribbon service and consistently excellent auto maintenance… Thank you———————————-2) Previous Review:“ Excellent service and customer care…”(( This is JPG / Audi 2012 A7))
Maria B Knowles
15:23 27 Jun 25
Will Murillo
12:38 27 Jun 25
Been coming here with my vehicle for the last 4 years. And they always do their best to take care of my car. Ernie and Keisha are awesome. Highly recommend you give them a try. They also offer loaner cars which is super helpful if your schedule is chaotic.
Cheryl Waldstein
21:08 26 Jun 25
On time with appointment, honest about what to do and what not to do, friendly and reasonable!
Damian F
20:53 26 Jun 25
I can't thank the whole team at Heart Auto enough for fixing my car. The guys up front are super friendly, knowledgeable and above all honest. Theres "no upselling" which I really appreciated and the mechanics at Heart are 2nd to none!
Robert Shenkar
14:04 26 Jun 25
Ellen Grabow
15:49 25 Jun 25
As always they were great. They always getthe repair done right the 1st time and are wonderful to deal with.
Jeremy Whitener
14:14 23 Jun 25
Neal Golden
23:01 20 Jun 25
Shannon Box
14:30 20 Jun 25
I had a very good experience at Heart auto. The staff took the time to explain the issues they found with my car, fixed my car the same day, and even had a shuttle service to help me get back and forth to work while the work was being done.
Gabriel C. Herman
16:55 19 Jun 25
Friendly folks.
Robert Kravitz
02:28 19 Jun 25
I found Heart Auto Repair by doing a search so I tried them on my 50 year old Cadillac. I was very impressed. Very professional. I plan to go back as needed and highly recommend them.
Kim Melancon
15:27 18 Jun 25
Have never had a bad experience. Because we purchased our summer and winter tires through them, HEART will store them for us, it is so convenient and a great service. I just drop off the car and they switch the tires out for me.
Alongkot Vongkancom
14:08 18 Jun 25
Jim Farley
19:52 17 Jun 25
EJ Johnson
18:07 17 Jun 25
Keisha and company are great. I don't ever feel like they are trying to sell me services I don't need.
Andrew Larson
15:04 17 Jun 25
Excellent service, highly recommend
Byron Dooley
15:35 16 Jun 25
Easy to schedule. Prompt on letting me know the issues. Speaking to mechanic was clear on immediate needs and things that could wait. Will be back.
George Neugebauer
14:09 16 Jun 25
Jonathan Booth
14:04 16 Jun 25
The Duxler Team is comprised of courteous professionals who always provide a prompt and quality service.
Matt Gundlach
21:01 12 Jun 25
I can always count on the team’s service to be prompt, efficient, polite and most importantly, done right
Dan Mitchell
18:07 12 Jun 25
They gave me a fair price on tires
Joseph Dalton
15:23 12 Jun 25
Steve Milford
15:01 12 Jun 25
Judith Arvey
20:04 11 Jun 25
I took my car in for an oil change. At the end I was told I needed front brakes, break flush and my battery was low. Armando help me space these out, but I ultimately had it done in one visit. I was given a ride home and was picked up when my car was done. Everyone was very pleasant and helpful. I recommend Heart and will definitely use them in the future.
Whitnye Long Jones
19:24 11 Jun 25
David Schuster
18:02 11 Jun 25
They were extremely polite and professional
Paul Dixon
16:13 11 Jun 25
I’ve been a loyal customer of HEART Certified Auto Care in Evanston for the past 10 years, and I can confidently say they’ve earned every one of these five stars. From the very beginning, their team has gone above and beyond to keep my vehicle running in top-notch condition. Whether it’s a routine oil change, battery replacement, spark plug service, or general maintenance, their workmanship is consistently excellent.Over the years, I’ve come to deeply appreciate their honest, transparent approach and unmatched professionalism. Every time I bring my car in, I leave feeling confident that the job was done right. They take the time to explain issues, offer practical advice, and never push unnecessary services.What truly sets HEART apart is their customer service. It’s rare to find an auto care center where you’re greeted with warmth, respect, and genuine care every single time. They’ve built trust with me not just through great repairs, but through how they treat their customers with integrity, kindness, and consistency.Thanks to the team at HEART, I’ve had peace of mind knowing my car has been in the best hands possible for the last decade. If you’re looking for a reliable, knowledgeable, and customer-focused auto care team, I highly recommend HEART Certified Auto Care in Evanston.
Monica Thomas
16:02 10 Jun 25
I had the best experience with the people who worked here. I had to come in twice in a week and for different issues with my car and they were so helpful, honest and I had great customer service. They also had my car fixed within a day for each issue so their work was excellent! I would highly recommend Heart to anyone!
Jillian Eberhard
22:20 09 Jun 25
Great experience getting my oil changed! The team is super easy to work with and offered several preventative maintenance options for me. They did so without being too pushy which I appreciated. They seem to have safety top of mind.
kenneth winslow
16:38 09 Jun 25
Real good dudes and extremely honest with their work. They will do what's needs to be done instead of charging you for things that don't need to be worked on.
Sunny Robin
14:20 09 Jun 25
The most dependable, professional, amazing staff… Work is done in a timely fashion and never costs more than they tell you. Great place very trustworthy
Cheri Weber
20:44 07 Jun 25
have used Heart for years for multiple cars we drive alot. They are so friendly, so thorough, and honest about what we do or don't need to do.
John Levine
16:03 07 Jun 25
Quality service at a fair price. Keeps the customer's best interests in mind when recommending service.
Alicia Alexander
19:08 06 Jun 25
Great service!
John Markadonis
14:03 06 Jun 25
Great customer service, the people at the desk were very personable and welcoming.
David Walbrun
17:00 03 Jun 25
Had a minor issue with my Buddy moped. Danny and the team at HEART Auto stepped in to help, despite the fact that they don't service mopeds. They were professional, courteous, and went above and beyond. Definitely would recommend on service alone!
Thomas Fabian
14:32 02 Jun 25
The Armando and the Heart team were very professional at correctly diagnosing a vague engine code issue and repairing the vehicle to run like it was new again.
Diana R
14:08 02 Jun 25
I highly recommend Heart Auto! The entire process of getting my car repaired was incredibly smooth and straightforward. They had everything fixed just days after I brought it in. The team clearly explained every step to me, making the decision-making process stress-free and without pressure. The staff was friendly, professional, and great to work with.
Steven Jambor
19:54 01 Jun 25
Pleased they were able to get me in quickly to do a oil change. Fast and quality service.
G Rolighed
19:33 30 May 25
Excellent service. Fast and thorough.
Tom Leuver
16:10 21 May 25
Took me right away per my appointment and my car is running fine
Nykia
14:55 21 May 25
Heart offers reasonable online promo offers and they were fast and accurate about diagnosing the much needed repairs for my older vehicle. Their quote was substantially lower than previous estimates at other repair places. Heart was able to complete the work in one day as promised and I had the use of a courtesy car. The staff was courteous and I think I may have found my go to auto repair shop.
James Egan
14:50 16 May 25
These guys are great 👍 and they usually take care of my last minute needs as well as my routine work.With their help, I normally keep my cars 🚘 well beyond twenty years.
Peter E.
14:06 15 May 25
Great and quick service. They replaced an alternator, belt and battery on my car within hours
Todd VanSlyke
18:23 14 May 25
Well done!
Gary Solomon
15:48 09 May 25
Heart Certified is the best.
John Lynch
14:59 08 May 25
Service at both Evanston and Wilmette locations has been excellent!
Claudia S (Claudiasliving)
15:02 05 May 25
They are great on reminding me when my oil changes are due and keep my car up to date with all the other requirements/ maintenance.
Samantha
14:09 05 May 25
