Reviews
Our Customers Have a Lot of HEART
We have over 1,800 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 1,800 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
Read or Write Reviews
mario paz
18:09 15 Jan 25
Work truck took a dive. Pulled up ask for coolant they top me off showed me what's the material send me on my way real cool guys give them a try.
April Kemmer
15:03 14 Jan 25
Great service, highly recommend
Adam Lebin
12:17 14 Jan 25
I have been taking my car to Heart Auto for a few years now. Friendly, knowledgeable service shop. Never feel pressured to add services on a visit. More I feel as though I am being given a heads up as to what I will need to prepare gor in the coming months or year. I can then ho back when I am prepared helping me to keep my vehicle running properly gor a long time.
Danny Goldenberg
21:15 13 Jan 25
Amazing service. Highly recommend
Jane Wickenkamp
20:17 13 Jan 25
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked!!
Semih Barutcu
18:36 10 Jan 25
Even though they had to spend 1.5 hours looking for issues in my car, they didn't take any payment (other than the oil change I requested for my 2008 Ford Escape), gave great advice, and were great overall. I have been coming here for the last 6 years and I definitely recommend. Thank you!
Mona Sweeney
15:36 10 Jan 25
Happy to recommend to anyone looking for a trustworthy repair company. Door to door service and a team that is responsive and professional.
Michelle Y Moore
02:22 10 Jan 25
Laurie Fleishman Spear
20:05 09 Jan 25
Good communication and information regarding quotes for future needs. Didn’t wait long for oil and filter change. Nice shop and people.
Cheri Weber
17:27 09 Jan 25
have used Heart for years for multiple cars we drive alot. They are so friendly, so thorough, and honest about what we do or don't need to do.
Lois Combs
21:08 08 Jan 25
Ben Stiegel
17:35 08 Jan 25
Got the work done same day nice people
Stephen Worobec
01:03 08 Jan 25
Outstanding staff: service techs and the service coordinators. They know their stuff but we are always treated like family, never condescending. Each person and their vehicle is treated with respect. Very timely and prompt with diagnoses and repairs. Great communication, status updates as needed. Flexible and accommodating as well with drop-off/pick-up, including after hours. They also understand priorities and are helpful navigators when there are budget constraints. Time and time again, the HEART team delivers excellent service!
Sara Brewster
17:53 06 Jan 25
So friendly and thorough. Totally trust my car in their care.
Ade Adeolu
17:50 06 Jan 25
This is a very professional ,fair priced and friendly Auto repair center. They have a decent waiting area and offer ride or loaner vehicles.
Laurie Trompeter
16:10 06 Jan 25
The dealership where I get my car serviced told me I needed an alignment done. I decided to go to Heart to support them. The Heart team were all so friendly and professional. Although the work done was pretty standard they checked in with updates, including letting me know that the mechanic thought he detected some steering wheel issues and wanted to make adjustments if needed. I was very satisfied with my experience there. They know my dealership’s codes when I’m alerted about routine maintenance, so I’ll go to Heart for that too. Also, they have a nice waiting room!
William McElligott
15:33 06 Jan 25
Colleen Prophet
15:30 06 Jan 25
I am most satisfied with quality and care of service provided. Details of what was needed were clearly explained. Invoice was super easy to read. Everyone with whom I engaged was courteous. And then they applied lots of those lovely coupons we receive in the mail. It was a wonderful experience and preferred to the car dealership. I will be back.
Rob Berns
15:04 06 Jan 25
Kind, courteous, professional
Nolan Mc Keegan
15:04 06 Jan 25
John Vitale
15:02 06 Jan 25
Steven Conway
15:01 06 Jan 25
Karen Levin
23:48 02 Jan 25
Great service and attention to detail.I take my daughter’s car regularly to Heart Certified Auto Care and they always fit her in and take care of any issues that pop up during her time home from school breaks.Can’t say enough about the crew here!
Laurie Jacobs
22:17 02 Jan 25
This is truly the dream team of employees for a great auto repair shop. I’ve been going to them for years and even though I moved 30 minutes away I won’t go anywhere else. Ernie in particular is extremely thorough and detailed in explaining maintenance and repairs needed. Keisha is highly efficient and communicative in scheduling. The other employees I’ve interacted with have also been great. I can’t recommend this place enough. They are competent, friendly, act with integrity and their prices are fair. This review is specifically for the Evanston location of Heart.
Jane B
16:04 02 Jan 25
First time using and will definitely be switching from my previous mechanic. Efficient and friendly service. Thank you for taking care of me and my car.
Linda Bisberg
15:16 02 Jan 25
Heart auto gave me a through inspection right before I needed to take a long road trip. Keeping me safe they found a potential problem and were able to fix it same day. Thanks ☺️
Lidia Titiyevsky
15:02 02 Jan 25
Jamie, Armando and the whole staff at Heart is amazing! Great work, reliable and great service every time! I highly recommend. No matter what we’ve taken our cars in for they’ve done excellent work!
Maryann Chandler
21:06 01 Jan 25
I’ve been going here for a couple of years and they are wonderful. Every single staff person is kind, friendly, knowledgeable, and professional. Play area for little ones, delicious assorted coffees, and free popcorn. Huge TV. Every attempt to make the customer comfortable if they choose to wait. Loaners available if you choose to leave. The best.!
A P
17:25 30 Dec 24
Great service and the staff are polite, trustworthy, and knowledgeable.
marksg11dna
15:35 30 Dec 24
Service for replacing a damaged tire was friendly, helpful. The warehouse sent the wrong to them twice in one day. Knowing that we had errands to run the next day they mounted a "loaner tire" that got us going until the proper tire arrived the next day.
Rick Barnhill
15:05 30 Dec 24
Professional consultation made it easy for me to trust that the services needed would be performed with excellence!
Ryan Bruskiewicz
20:05 26 Dec 24
Scheduling an appointment was easy. They were ready and on time when I arrived, and service was quick. The waiting room was clean and comfortable, and there was no pressure for upcharges/unnecessary services.
Jeff Kressmann
15:14 26 Dec 24
Knowledgeable and courteous.
Renata Pasieka
15:33 24 Dec 24
I am very grateful for the quick help with the car issues I had. HeartCertified Auto Care took care of my car immediately, they showed me the reason the car broke, explained what needed to be fixed and listed everything on the invoice for my understanding. I was able to get my car next day, I received a discount 🩷 and one of the things that originally I was told should be replaced they were able to restore that saved my almost 1K. I’m very pleased with the outcome, professionalism and friendliness. On top of everything I have a 3+ years warranty on everything that was fixed. I would recommend Heart Certified Auto Care to my friends and family without hesitation.
Mt Pisgah Ministry Inc
16:55 23 Dec 24
I was very comfortable with the environment including and especially the service personnel. Thank you for being there!
Noel Stewart
16:42 23 Dec 24
This is my black beauty. Heart takes excellent care of her. I have been using their services for at least 20 years. They are always, honest, friendly, fairly priced, and they even give me a loaner to run errands while my car is being serviced.
Katie Matlin
15:05 23 Dec 24
I had a great experience. I was overdue for service and the techs were able to look up what I needed. I sat and worked at their comfortable setup. Everyone was super kind and professional. I will be back!
Susanna Ehrmann
23:48 20 Dec 24
I finally took my 2015 Camry in for a complete tune-up. I had neglected to do so for a couple of years because of personal circumstances. It was my first--and most certainly not my last-visit to HEART Certified Auto Care. In two short hours, I now am driving a car that purrs like a kitten! It drives like a new car! I'm sure that I also saved a lot of money by coming to HEART, instead of taking the car to the dealership. "You gotta' have HEART, all you really need is HEART!"
Josh Adland
21:34 20 Dec 24
Steven Murphy
18:55 20 Dec 24
They were thorough in their explanation on what needed to be done. While they are not the least expensive they are significantly below dealer cost and over a 3 year 36k warranty. We will be returning to them for all our car needs
Nicholas “Nico” R.L.
16:17 20 Dec 24
The staff is professional, friendly & knowledgeable. I went in for one service & they discovered an issue that needed immediate attention. That kind of attention to detail, kickstarts a lasting patronage. They're a definite repeat & a definite recommend!
T pappy Holden Commodore
00:03 20 Dec 24
So I’ve been bringing my cars I would say a very long time started with my parents and there of course many places you can take your vehicle to get fixed but talk about family talk about honesty talk about far professionalism. There’s no other place. I would take my cars I have one car in particular that nobody touches. No question that this is a place you could take your car and it will be fixed the right way
Gary Karp
21:00 19 Dec 24
Staff was terrific in explaining all the details and the cost was very competitive. I enjoy supporting family owned businesses.
James Peterson
18:10 19 Dec 24
Once again an excellent job performed on my 2008 Suburban. This work was completed earlier then expected in a professional manner plus at a reasonable cost. I was kept up to date with the estimated repair costs so there were no surprises when it came to pay the bill.It is always a pleasure to work with Armando and the crew in Northbrook on all of our vehicle needs.
Wendy Kaplan
19:30 18 Dec 24
Yevhenii Posobilov
21:24 17 Dec 24
Great communication and service. Job was done in time and with good results. Highly recommended.
Carmen Pedraza
15:32 16 Dec 24
Great service and techs were amazing in explaining what was wrong with my car. Will go again if my car needs an oil change or repairs!
John Albrecht
15:21 16 Dec 24
I was In and out quickly! Thanks Heart! I’ll be back.
Sir Man
19:12 15 Dec 24
Had my tiers replaced, balanced and aligned by these guys. Everyone there feels very knowledgeable and most importantly accountable, while providing solid and polite customer service. No mixed messages or confusion. Told me what state my car was in without any fluff or bogus upselling. All old school principals that build trust and keep me coming back, and seems to keep them plenty busy, instead of the short sited greed that seems so common elsewhere these days. We need more businesses like the one Frank runs here. Thank you!
Diana F
21:47 13 Dec 24
This franchise provides a straightforward, efficient solution to auto upkeep. The people working here are attentive, prepared, and friendly and really do want to take good care of their customers and their customers’ cars. Been to two locations. Glad I gave I them a try!
Donnell Anderson
20:06 13 Dec 24
My daughter a student in Evanston 800 miles from my home. HEART diagnosed her vehicle issue quickly and honestly. They let us know about other issues that were not as urgent, and did not pressure her with “upselling”. The necessary repairs were priced fairly and turnaround was faster than expected.
Debra Powell
19:10 13 Dec 24
Heart ( in Northbrook) is my go-to place for car maintenance and engine service. They’re as nice and accommodating as can be. They treat their clients very well and are super knowledgeable.
david duffy
00:24 13 Dec 24
Tire repair service was superb and reasonable. The repair process was explained thoroughly.Since they work on Teslas for tire work, I will be a future customer for sure.
Kit Gillson
20:30 12 Dec 24
Raun Gallegos
16:24 12 Dec 24
A few weeks ago I went there for an oil change and had a very pleasant experience. It is clean, professional,. And today I went there with a concern with my car. It had a loose heat shield. It took them only about 10 minutes to diagnose it and fix.... And no charge.... Nice!! Ben and Jamie were very friendly and quite helpful.
Dennis Remke
15:19 12 Dec 24
Julia W
22:20 11 Dec 24
Elizabeth Skalla
22:21 06 Dec 24
susanna johnson
15:49 06 Dec 24
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
David Jennings
16:17 05 Dec 24
Roya Dadkhah
16:08 05 Dec 24
Great service . Great people .
Arleth Arredondo
15:02 05 Dec 24
Car repairs are never fun, but the team at Heart in Northbrook make it stress free. From the moment I went in, I was greeted by pleasant staff members and they are very clear and helpful with every step along the way. I would recommend this place to anyone looking for a reliable and honest place to get work done on their car.
Julie Heller
04:25 04 Dec 24
Armando was very helpful!
Tami Farrell
01:53 04 Dec 24
I always receive excellent service at HEART Certified Auto in Northbrook Everyone there is friendly and helpful Excellent all around Thank you
Sam Brush
16:49 01 Dec 24
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Erika Burton
16:01 01 Dec 24
Great customer service.
Mariah Barber
22:53 29 Nov 24
They were fast and communicated with me efficiently what needed to be done
Ana Carolina Mattos Mattos
20:04 29 Nov 24
Sue Trnka
04:13 26 Nov 24
Margaret Picou
03:46 26 Nov 24
Liza Leonardo
23:59 25 Nov 24
Fast and efficient service
Stephen Cummings (Steve)
15:08 25 Nov 24
Excellent diagnosis of my problem and a timely repair. Great work.
Celia Muench
15:07 25 Nov 24
The staff is helpful and upbeat! Sometimes they can even fit in the work on your car when they are super busy if it’s not too big a job! They have kept my 1996 Toyota Camry running in tip top shape for years! And the prices are reasonable! I highly recommend them!
Tiffiny Kovin
00:40 24 Nov 24
They do a thorough job.
Gualberto Carrillo
20:06 22 Nov 24
Over all a Great experience.
Jeanie Frye
19:36 22 Nov 24
Maintenance, being proactive and customer service at Heart are all rated 5 Stars!
Dan Ferdinand
15:23 22 Nov 24
Good communicators, honest and very efficient.
Tiffany Vitiello
23:21 21 Nov 24
Heart was great ! They got me in the same day gave me ,gave me a loaner car at no charge and fixed my car in under 3 hours ! Everyone who I interacted with was so nice and helpful . They will be my go to from now on .
patrice clark
17:24 21 Nov 24
I always leave satisfied when I come here. The customer service from Jaysun was amazing! He answered all of my questions and concerns about my vehicle. If you need ANYTHING fixed on your car the CORRECT way, I would definitely recommend you give these guys a call!! 10/10
Elizabeth Redd
16:01 21 Nov 24
I rate HEART Certified Auto Care 5 big stars. Not only are they professional mechanics, courteous, timely and have an excellent follow up-with their inspections. They let you know what an upcoming problem may be. I am a satisfied customer, being able to drive my car with confidence!
Evan Rullman
15:17 21 Nov 24
Heart has always been exceptional in their work and professionalism. A coupon was released as I was waiting for my vehicles oil change this week and they honored that as well saving me even more than the original coupon I had provided. Highly recommend
Sheldon Rebman
20:27 20 Nov 24
Friendly atmosphere and great service.
Stanley Gollias
19:22 20 Nov 24
Look No Further This is The Place to Get it Done Right!!
Craig Witty
18:20 18 Nov 24
Very quick, cost competitive, and friendly service. We’ll be back.
Terry Graber
15:16 18 Nov 24
Christine Cowel
14:11 16 Nov 24
Everyone great friendly and fast service b back again!!
Jean Robbins
22:32 15 Nov 24
Well done, no hassle and clearly explained service. And on time. Thank you Heart!
Trev B
21:47 15 Nov 24
Always a great experience with any of their locations!
John Mroczka
17:37 14 Nov 24
Had nail in tire. Went to Wilmette store. Repaired tire within 45 minutes while I waited at no charge as i bought my tires from them. Friendly staff. Outstanding service
Luke Hughes
02:23 14 Nov 24
Drew P
00:10 14 Nov 24
The oil change was fast as I waited for the car. The technician explained all the other services I would need in the future including brakes. It’s always a pleasure to visit Heart and they have a very comfortable waiting room. Thank you!
Dana Armstrong
17:06 13 Nov 24
Been going here for over 15 years. They treat you right.
Dan Feeney
16:15 11 Nov 24
Been taking our cars to Heart for over 25 years. Always top-shelf service, spelling out whether work is must-do now, must-do eventually but can wait 6 months, or best to do for longevity/performance reasons but really my choice. Once I make that decision the work is done quickly, professionally, and at a fair price.
Ted Lee
15:27 11 Nov 24
Great service and able to get some ride to and from home.
Ellen Wartella
15:17 11 Nov 24
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Deborah Colish
15:07 11 Nov 24
Trustworthy, kind and caring.
Barry Rosenbloom
15:04 11 Nov 24
Steve Justman
16:34 09 Nov 24
Impeccable service and easy to do business with. I've used them exclusively for the last 4 years for everything for my two high mileage 11 year old and 20 year old Toyotas.
Taden Green
22:32 08 Nov 24
H S
15:06 08 Nov 24
Ernie and Chris took great care of my car and were kind and patient with all my questions. I highly recommend Heart for all your car maintenance!
adam lewkowicz
22:41 07 Nov 24
Geri Langballe
22:36 07 Nov 24
Very nice staff. Good work and good price.
Susanne Meyer
22:14 07 Nov 24
Very knowledgeable, courteous and helpful in explaining about need for battery.Thank you
Dean Bradshaw
17:05 07 Nov 24
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Christina Alexakos
15:56 07 Nov 24
They have always been great in taking care of my car. Very professional, caring, and trustworthy.
Elizabeth Ernst
15:44 07 Nov 24
Always great. I have been going here for over 25 years. They are honest, reputable and do great work. They have never suggested doing work that doesn’t need to be done. They never take advantage of their customers. I have recommended them to others for years. It’s my only place to go for car needs. The “front of house” are always great. Keisha especially.
Stephanie Ikhumen
00:16 07 Nov 24
Heart Auto Care - Evanston is true to their moto Helping Everyone Achieve ReliableTransportation. I have a peace of mind that my car is running in good condition when Heart Auto service my car.I did an oil change on May 3, 2024.I am happy for the courtesy, caring, responsible car service and professionalism auto care team.Also I like to include, Heart Auto did Emergency car Service for me onJanuary 12, 2024. First impression leftme with a trustworthy experience.Giving back is very important, it’s how you help unconditionally to do what is needed.Yes things were great. My Honda was well prepared for the bad weather. I felt the Hearts of the auto team that helped me to have a reliable car. I scheduled a return visit to do my oil change. Heart Auto isa peace of mind when it comes to needing continuous car maintenance.I had my car serviced November 6, 2024My return visit was for oil change and additional maintenance work. I am very confident to continue my car maintenance work. Many thanks: trustworthy, supportive, and affordable automotive team.🌈
Linda Green
18:16 06 Nov 24
Excellent service s always.! Thank you HEART team!
Cole Hardy
16:26 06 Nov 24
Barbara
20:31 05 Nov 24
I have nothing but high praise for taking care of my 30 year old car!
Jakub Bigos
15:38 29 Oct 24
Very good customer service, great communication, any updates are directly communicated, highly reccomend HEART Certified Auto Care!
kaharrisjr
17:10 28 Oct 24
These guys are great. Easy to work with, said what they were going to do, and did what they said. No surprises. Fair pricing. Great experience.
Joslyn Davidson
15:45 27 Oct 24
Always get great service here. They keep our auto running and in good shape. Ours is over 12 years old and has 200 k miles on it.Jos & Harrise Davidson
Sheri Johnston
17:57 26 Oct 24
This Heart Auto gets you an appointment in a timely manner, explains all options after running diagnostics, explains what needs done now and what can wait. Prices are fair. All staff are professional, knowledgeable and friendly.
larry kanter
22:04 25 Oct 24
Went in for an oil change and to have one of my tires checked out. I aslo found out I needed to have one of my wheel hum and bearing replaced. My Camery is 18 yearts old and I want it to last. So I had the extra work done. My car rides great. That is way I can trust the work done by you, Even the smallest problems can lead into major ones that is way i also bring my car to you. Your work is fantastic.
Martha Trueheart
15:22 23 Oct 24
Fantastic shop. Work was done as promised and on time. First time in a long time I haven’t had to endure condescension and recommendations for unnecessary work by service techs. Waiting area is comfortable and no TV blaring! Great coffee options and even fresh popped popcorn for snacks. Keisha brightens your day when she greets you.
Kyle Schlegel
21:54 21 Oct 24
Heart Auto was a pleasure to work with from start to finish. Everything was explained clearly, the estimate was sent via text and that was very user friendly. I also appreciated the pick up and drop off process. Excellent experience overall!
David Parks
18:04 21 Oct 24
Having good and fair auto service is a must in life. I've been nothing but happy with HEART Auto Care. Not only has their service been spot on a resolved every issue I've had, but they've offered excellent advice on what service is necessary and what isn't, saving me money and allowing me to make smart decisions about our cars. Compared to the expensive and high pressure car dealer services, it's great to have an alternative that takes care of all our auto needs. Ben always makes room in their schedule for us and the turnaround is always quick. I highly recommend HEART at 1201 Green Bay in Wilmette.
Ron G
14:26 20 Oct 24
Keisha, Ernie and the whole team at Duxler are honest fair and great to work withRon G
Heidi Goebel
15:46 19 Oct 24
Matthew Wieneke
15:45 16 Oct 24
Christian Fredrickson
19:59 14 Oct 24
David Phillips
19:35 14 Oct 24
I have used Heart for any years and have always received grat service. I recently moved from a gas powered vehicle to an electric, Tesla, and have been really pleased with the knowledge and ability that Heart has shown my electric car. Heart is amazing!
azhar salih
16:50 14 Oct 24
Derrick Lendele
19:14 12 Oct 24
I was very pleased with my visit and service. They were very informative and professional
stanley awdisho
16:05 11 Oct 24
Great service and very professional
Chris Ullrich
14:53 07 Oct 24
Janson Michael Steffan
07:58 06 Oct 24
Vineetha Reddy
15:04 27 Sep 24
Robert Hopper
21:48 26 Sep 24
Great service, great front desk folks. This is a great team and supportive of each other!
Mary Kinney
21:15 26 Sep 24
Been going to these folks for something like 35 years. They NEVER disappoint. Amiable, professional. Thorough. Knowledgeable. Highly recommended. Skip Myslenski
Steve Walsdorf
18:06 24 Sep 24
Great customer service and follow-up with details
Juliang Su
17:24 20 Sep 24
Stan Slavsky
02:20 11 Sep 24
Very accommodative and fast service.
David Gieselman
18:10 05 Sep 24
Convenient drop-off & communication regarding estimates on additional work. Found pricing competitive too. Work finished on-time.
Alexandra Screven
19:22 30 Aug 24
I was rear-ended on the freeway and needed my car checked before driving home to DC. HEART Wilmette did a free inspection and miraculously nothing was wrong. They wouldn’t let me leave a tip so am leaving a review instead. This is the best experience at a shop I’ve had in a long time and I think ever for something automotive. It felt like a nice local shop you hear about from the 90s but almost never see today
Philip Cook
14:18 23 Aug 24
Always professional, and very fair. I’ve used them for all my auto needs for over a decade.
Teddy Couri
14:33 15 Aug 24
Great service. They did a great job getting my daughters car ready for college.
gabriell doyle
16:48 13 Aug 24
It was an amazing experience! Friendly and efficient! Thank you Ben for being great and the workers
