Reviews
Our Customers Have a Lot of HEART
We have over 2,000 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 2,000 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Mark Daniel
14:09 25 Apr 25
Bruce Killion
13:49 25 Apr 25
Professional, from customer service to quality work. Great communications.
Shoukat Ali
14:50 24 Apr 25
Great service
Balazs Alapy
19:26 23 Apr 25
Very knowledge and very friendly people on the front and on the back
Brian Ruder
14:11 23 Apr 25
Rhiannon Bellia
16:31 22 Apr 25
Was really lucky to be able to schedule an appointment online super last minute, and my oil change was done quickly! Thank you so much!
Josh S.
21:07 21 Apr 25
Great customer service, fast oil change + included inspection. This is my first time here but they feel trustworthy, which is not the case for some other mechanics in the area. I will be returning for additional needed maintenance/repairs in the future.
Brooke Bechtold
18:22 21 Apr 25
Heart Auto is the only place I will take my cars for service. Their commitment to full service never waivers.
Ivan Facsko
15:13 21 Apr 25
Another well handled service at HEART Certificated Auto Care. We have used their services for both cars since 2016. Highly recommend.
Denice Chiles
14:28 21 Apr 25
They do great work and friendly atmosphere /customer service
Marc Barbeau
15:17 20 Apr 25
Great honest service, priced right. Proactive revue of deferred maintenance that should be done in the future. This is a place I would send my daughter to alone, knowing that she would be treated fairly.
Casey McCarthy
22:17 19 Apr 25
Amy Schwartz
19:10 18 Apr 25
The team at HEART was professional and understanding and thorough and patient. They listened to concerns, fully assessed issues, were honest and fair with resolutions. They have won a new repeat customer!
Mehul Sheth
14:40 17 Apr 25
Customer service is made when there's a problem. And that's what I had-a problem. My service was taking almost twice as long as expected. But rather than deflecting blame, Heart took full responsibility and proactively made it right without me having to ask. Heart bucks all the stereotypes of shady auto repair places by giving amazingly high quality service at reasonable prices. No question you could go somewhere else and pay a little less, but the premium comes back tenfold in quality work and feeling confident that you are a valued customer, not a mark...
Brian Fagan
21:28 16 Apr 25
They were quick and communicated every step. Very professional and friendly all around.
George Halik
16:24 15 Apr 25
HEART has been my go to car maintenance service center for a few years. They are always quick to set an appointment and talk through required service. Always considerate and professional. I never leave feeling I was talked into repairs i didn’t need. A great group of people who understand what service means and they really deliver.
Brooke Peppey
12:08 15 Apr 25
Roya Dadkhah
18:02 14 Apr 25
Great service . Great people .
Grace Lawton
18:29 11 Apr 25
Came in for a standard oil change. Jason and Ben at the front desk were polite and friendly and got the work on my car started. They noticed some other things that needed to be addressed and gave me the estimate with the price breakdowns as well as photos of the areas of concern. They were able to get my oil changed quickly. It's hard to find mechanics that you trust, and I feel like I can with this shop.
malin ericsson
14:04 11 Apr 25
We had a bolt stuck in the tyre and they did a great, swift job taking it out, patching the tyre and they have great staff too! Highly recommended
nikk 7481
13:54 11 Apr 25
Extremely professional. Always on time and no hidden bs
Chino Santos
23:47 10 Apr 25
LaRissa Kaye (Rizzy)
21:21 10 Apr 25
Staff were incredibly kind, efficient and honest. They walked me through all the repairs needed and my options. Offered financing, got my jeep fully repaired and back on the road in hours. They have a very cute kid friendly waiting area. I’ll be back for any future needs!
Ronald Carr
16:55 09 Apr 25
Fourth time at heart certified auto repair. I am very satisfied with the customer service and the repair. I would highly recommend my friends and associates to heart certified establishment 😊
nat leon
14:44 09 Apr 25
Exceptional service. Friendly and professional service. Was able to meet my schedule without hesitation.
Thomas Garmisa
13:45 09 Apr 25
Jingyang Zhang
17:03 07 Apr 25
boston013
15:05 07 Apr 25
Cass Baker
14:11 07 Apr 25
Great service great pricing and always very professional
Linda Federer
21:47 05 Apr 25
Heart (and Duxler) have cared for my cars for the last 20 years. They keep their management and employees for a long time since I have been seeing the same faces for years. They are friendly and informative - Keisha runs the desk (and phones) and always treats me like a friend! This business is often willing to wait to fix something for "one more year" and will tell me when something is not necessary, so I listen to them when they advis spending money! Thank you Heart!
Ellen Wartella
19:02 04 Apr 25
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Kenneth Brown
14:08 04 Apr 25
This was the first time I used Heart. All of the positive comments are justified. I will be definitely be using Heart for all my automotive maintenance and repairs in the future.
Byron Collins
14:09 03 Apr 25
Best experience I’ve had with an auto mechanic. Provided a loaner, I didn’t get overcharged, and the follow up was great. Found my mechanic if needed!
Sarah Alberg
19:09 02 Apr 25
My car broke down when I was 300 miles away from home. I picked this company because it has a five star rating and over 700 reviews. they were super helpful when my car got towed to the wrong location, one that was 8 miles away vs the one that I had arranged for service to that just a mile away. They went above and beyond by covering the cost of transportation to their business . That kind of customer service speakers volumes. Every step of the way they communicated and were upfront with cost. Very professional and kind. If I lived closer, I'd surely be back.
Anik Tuladhar (Kaaledai)
15:45 01 Apr 25
Jacob B
20:48 31 Mar 25
Carle Rollins
18:03 31 Mar 25
James Gottlieb
15:38 31 Mar 25
My experience at Heart Certified Auto Care was courteous, prompt and very professional. I recommend them.
Karolena Hughes
14:16 31 Mar 25
Greg Guidotti
14:10 31 Mar 25
Very helpful. Transparent. Delivered all that they committed to.
Tim Smith
22:21 28 Mar 25
Easy to get appointments, helpful staff, clean waiting area. Fair prices. Will always go to Heart for our cars.
matthew casey
21:37 28 Mar 25
Elizabeth Wilson
20:29 28 Mar 25
Heart, Armando, Kieesha, Brian all ROCK! They went the distance to get my car issue covered under warranty! They were outstanding and honestly, always have done outstanding work on all of my cars!
Tondrea Bowman
15:36 28 Mar 25
I arrived 10 minutes prior to their last appointment for the day with a flat tire the staff was very friendly. In a matter of approximately 20 minutes my tire was fixed and I was back on the road…Thank you 🙏🏾
Maureen Magee
14:32 28 Mar 25
Fast, efficient, friendly.
Anthony Hall
22:28 27 Mar 25
For the last two years, I have been bringing my vehicle up to Heart Auto for servicing. A very professional operation, excellent mechanic and staff members, I am truly impressed with the level of service that I always receive at Heart Auto 🙏🏽😎💯
Javi B
14:45 27 Mar 25
Great. Routine oil change was quick and all recommended service was itemized and pricing included when offered.
Timothy Metzler
14:08 27 Mar 25
Frank & Ben's team managed to get me in on short notice and had me on my way in 35 minutes despite the shop being busy. I've been a customer for 20+ years when Glenn had it as Duxler. All good. Thanks guys!
jennifer simon
16:29 26 Mar 25
It was my first time bringing my car here for oil change and inspection and I had a great experience. I was told exactly what needed to be done and the cost BEFORE things were done. And some things I did not elect to do now. Everyone was top notch and my car runs even better now!!!!! I want to add that I stopped in with no apot to see if they could reattach my mirror. They were wonderful, helped me free of charge. Thank you so much!
Deion DeBose
14:15 26 Mar 25
Ali Izenstark
14:05 26 Mar 25
Heart auto did a great job on my car. They repaired my front axles and drained my brake fluid in just a few hours, and my 2009 Altima now drives like a much younger car. Very professional and efficient
Laura Lindroth
14:03 26 Mar 25
Joseph Keefe
22:34 25 Mar 25
Best car service in the area.
Gerry Antonio
13:00 25 Mar 25
My first time here and I experienced their good service and their staff were much approachable. From now on, I will let HEART Wilmette branch to took good care of my car. Highly recommend this place guys.⭐️⭐️⭐️⭐️⭐️
Alfred Cohen
22:38 24 Mar 25
Once again I received prompt attention… prices were great and everyone couldn’t have been more accommodating… I’ll be back …Full diagnostic report very helpful…
Sylvia Izaks
16:39 24 Mar 25
Find their staff to be very nice. Accommodate in a very timely manner. Never a problem with getting an appointment.
JNL
15:33 24 Mar 25
This shop is terrific. They are honest, timely, friendly and most importantly, provided an accurate estimate and completed the work on time and as they said they would. This experience has been better than any other experience with auto repair I have had on the North Shore. Armando and his team are always courteous, communicate well and a pleasure to work with.
steve StephenM
14:05 24 Mar 25
Very knowledgeable and friendly service.My go to place for auto repairs!
John Hernandez
00:38 22 Mar 25
Armando and Jaime along with the supporting staff are always professional and informative on a car’s needs. They do not push you to repair anything, provide photos of needed repair work, are fairly priced, knowledgeable, and back up their work. They go above and beyond what is needed to satisfy the customer. You will not be disappointed in the service.
Todd VanSlyke
21:36 21 Mar 25
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've use them for years and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my "hobby" cars.
Dean Bradshaw
14:25 21 Mar 25
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Evan Rullman
02:20 21 Mar 25
Heart has always been exceptional in their work and professionalism. A coupon was released as I was waiting for my vehicles oil change this week and they honored that as well saving me even more than the original coupon I had provided. Highly recommend
Steven Murphy
14:02 20 Mar 25
They were thorough in their explanation on what needed to be done. While they are not the least expensive they are significantly below dealer cost and over a 3 year 36k warranty. We will be returning to them for all our car needs
Kenneth Sullivan
18:52 19 Mar 25
Paula Gramley
14:17 17 Mar 25
The best people to work with!!!
David Schuster
14:05 17 Mar 25
They were extremely polite and professional
Gayl Monto
14:04 17 Mar 25
William Bence
00:24 15 Mar 25
Jill Wine-Banks
21:23 14 Mar 25
Lisa Strecker
19:37 14 Mar 25
Friendly, helpful and willing to work with you. Honest & trustworthy work.
Kimberly Weissman
16:59 14 Mar 25
Rodolfo Choussal
16:41 14 Mar 25
Deborah Colish
14:03 14 Mar 25
Trustworthy, kind and caring.
William McElligott
12:05 14 Mar 25
Great service. Dependable. I asked for a quote on some service I need done to my car and they gave me a whole checklist of things to get fixed some of which I didn't even know. They are very fast, dependable and everyone's very friendly.
Ryan Johnson
22:11 13 Mar 25
I had a great experience. The staff was friendly, professional and knowledgeable. They explained what work was needed on my car, completed it quickly, and kept me updated throughout. I’ll definitely return and highly recommend them!
Betsy Lent
19:31 12 Mar 25
george accattato
14:18 12 Mar 25
Heart always there when I need them. Quick and reliable. Two terms not usually associated with auto care.
Smith Family
14:18 12 Mar 25
The service and the people were excellent
Andy Tatlock
14:13 12 Mar 25
I have been taking all of my cars to Heart Auto for service for many years. They always provide excellent service. I appreciate the attention to detail and their level of commitment. I highly recommend them to all of my neighbors.
Melissa Humphrey
17:49 11 Mar 25
Stephen Worobec
14:09 11 Mar 25
Outstanding staff: service techs and the service coordinators. They know their stuff but we are always treated like family, never condescending. Each person and their vehicle is treated with respect. Very timely and prompt with diagnoses and repairs. Great communication, status updates as needed. Flexible and accommodating as well with drop-off/pick-up, including after hours. They also understand priorities and are helpful navigators when there are budget constraints. Time and time again, the HEART team delivers excellent service!
Jean Robbins
22:04 10 Mar 25
Gayle Anderson
19:53 10 Mar 25
I've been coming to Duxler/Heart for about 30 years, except when my husband had taken our car to a miserable dealership for awhile. Skilled and honest staff and mechanics. Good neighbors, community oriented.
Mady Fern
16:54 10 Mar 25
Ali Riazi md
15:11 10 Mar 25
Richard Pettengill
15:08 10 Mar 25
I did not receive the email with the photos of the recommended service. Please email or text
Gary Goldstein
15:04 10 Mar 25
Phil bass
15:03 10 Mar 25
I already did excellent work and very satisfied with Jaime
Elizabeth Redd
19:48 09 Mar 25
I rate HEART Certified Auto Care 5 big stars. Not only are they professional mechanics, courteous, timely and have an excellent follow up-with their inspections. They let you know what an upcoming problem may be. I am a satisfied customer, being able to drive my car with confidence!
Brian Hicks
18:50 07 Mar 25
Diane C Graydon
15:20 07 Mar 25
Holy smokes! I brought my Lexus 2010 RX 450h in yesterday for an oil change, knowing there were other things wrong with it - like the struts, but nothing safety related. Turned out that the “arms” in the front wheel assemblies were in extremely bad & dangerous shape. I didn’t have to just rely on their word, I saw photos. Long story short, in one day Heart fixed the arms, the struts, aligned the wheels, changed the oil & I HAVE AN ALMOST NEW CAR!! The car drives in a perfectly straight line and the ride smoother than it’s ever been. Thank you guys!!!!
Jay DeWitt
21:13 06 Mar 25
While I came in with an idea of what was wrong w my vehicle the Heart team diagnosed to confirm promptly and fixed it. Affordable and straightforward.
Gregory Jorjorian
20:21 06 Mar 25
Excellent work, efficient and very helpful!
pearl talley
19:36 06 Mar 25
Nice and friendly
Julie Palin
19:49 04 Mar 25
Outstanding customer experience for my 2007 Acura. Needed my brakes repaired and the entire process was excellent. Easy scheduling, strong and accurate communication, 3D image of the damage and a walkthrough of what needed to be done to rectify the issues. Check out Armando and his team if you need new brakes.
Robert reilly
17:39 04 Mar 25
Lois Combs
19:43 03 Mar 25
All the workk was done in one day which I appreciated. Also had use of a courtesy car for the day which was very helpful.
Mike M
16:29 03 Mar 25
Informative, helpful, and friendly service. I had some major work done, and not only was it done with quality it was done in a timely manner too.
Jessica Joy
16:00 03 Mar 25
Driving by all the time, I saw the Heart logo and the rainbow flag and finally decided to stop in for an oil change. The decision was based simply on thinking “well, these people seem nice”. And I was right! From the comfortable waiting room, the amazing Kieesha at the counter, to the full dossier I got on my car, Heart was amazing! I’m used to places telling you the spots on your car that might need fixed, but Heart sent me a document with pictures, ordered from most important to least, with no pressure to get anything done right then and there. It was very useful and informative. I highly recommend Heart, and will continue to be a customer.
Lawrence Pinto
15:37 03 Mar 25
Christina Alexakos
15:04 03 Mar 25
They have always been great in taking care of my car. Very professional, caring, and trustworthy.
Mike D
15:05 27 Feb 25
There is a great group of people at the Wilmette location. I chatted with them while I waited for my oil change. I have no complaints.
Elaine De Guzman
22:11 26 Feb 25
Janet Cramer
16:07 25 Feb 25
Emily Hales
17:26 24 Feb 25
Great experience!
Linda Bisberg
15:07 24 Feb 25
Heart auto gave me a through inspection right before I needed to take a long road trip. Keeping me safe they found a potential problem and were able to fix it same day. Thanks ☺️
Laura Schorsch
15:03 24 Feb 25
Giuseppe Longo
23:01 22 Feb 25
Professional, courteous, responsive, informative, and fair. This business does exactly what the old adage says “ treat others how you wish to be treated” - they are honest in their dealings and truly go out of their way to ensure that their clients are served with competence. I finally found mechanics that I can trust. Thank you Armando, Craig, and team, I appreciate you.
Roger Yapp
18:26 21 Feb 25
Always a 1st class experience with this group. If I ever have an auto issue it’s Duxler without a question. Frank and his team do an excellent job and never try and take advantage. The only place we take our card.
Rachel Kim
15:12 21 Feb 25
Very good staff and very fast fix my carI recommend this place!!
Nakia Giddens
23:17 20 Feb 25
Friendly and helpful staff looking out for the customer.
Val Tadevosyan
18:38 20 Feb 25
Good team, very pleasant environment and readiness to assist in any way. Price wise some services can be a bit cheaper based on time and difficulty of the task (e.g. cabin filter replacement should not be $88, when in order to replace it you only need to undo 3 screws and move the slide to take it out to replace it).
Jessica Jackowski
20:54 19 Feb 25
Brett Leviton
16:28 17 Feb 25
Quick. professional and honest. Will continue to come back.
Monica Merino
15:04 17 Feb 25
Elizabeth Geller
15:04 17 Feb 25
Outstanding service! Highly recommend, always helpful, free loaner car, and great prices!
Eric Herman
14:04 14 Feb 25
Best car repair garage ever! Honest, fair pricing, competent, and fast. What more could you want?
Ron Weinberg
22:21 13 Feb 25
Robert Hariman
18:06 11 Feb 25
Erin Tomic
17:53 07 Feb 25
They were able to get my car in right away. Ermando was very up front on the phone that they would be able to run diagnostics on it that day, but probably would not get to the repairs until the next day. Before they started repairs they called to let us know what the costs were going to be. My car was ready to go the very next day, and is working great. Oh, and the self serve free popcorn they have available for customers was great. Thanks!
Bill Gohr
15:38 06 Feb 25
K S
15:18 06 Feb 25
Jack Orlov
15:04 31 Jan 25
They are always very friendly and do quality work at very reasonable prices!!
Veronique Becka
21:13 30 Jan 25
They do a great job at Heart! They are affordable and will not have you incurring costs when it is not necessary. I highly recommend them!
Cynthia Aaronson
17:00 27 Jan 25
My experience at the Wilmette location was very good. I had a tire emergency and they were able to find a time for me to bring the car in that afternoon and did a great job on the repair. Everyone was nice, communicative and the work they did was great. Thank you!
David Seaman
15:04 27 Jan 25
Easy - fair px - professional humans to greet you
Bill Johnson
23:47 20 Jan 25
Car in on time and finished early. Excellent job.
Louise Dechovitz
20:23 16 Jan 25
John
19:00 16 Jan 25
Honest auto mechanic shop. I’ve been going here a couple years now and they always do good work. I’ve had 2 big repairs and I’ve never been disappointed.
Arthur Oliver
15:05 16 Jan 25
Jane Wickenkamp
20:17 13 Jan 25
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked!!
Cheri Weber
17:27 09 Jan 25
have used Heart for years for multiple cars we drive alot. They are so friendly, so thorough, and honest about what we do or don't need to do.
Ben Stiegel
17:35 08 Jan 25
Got the work done same day nice people
Nolan Mc Keegan
15:04 06 Jan 25
Steven Conway
15:01 06 Jan 25
Karen Levin
23:48 02 Jan 25
Great service and attention to detail.I take my daughter’s car regularly to Heart Certified Auto Care and they always fit her in and take care of any issues that pop up during her time home from school breaks.Can’t say enough about the crew here!
A P
17:25 30 Dec 24
Great service and the staff are polite, trustworthy, and knowledgeable.
Ryan Bruskiewicz
20:05 26 Dec 24
Scheduling an appointment was easy. They were ready and on time when I arrived, and service was quick. The waiting room was clean and comfortable, and there was no pressure for upcharges/unnecessary services.
Renata Pasieka
15:33 24 Dec 24
I am very grateful for the quick help with the car issues I had. HeartCertified Auto Care took care of my car immediately, they showed me the reason the car broke, explained what needed to be fixed and listed everything on the invoice for my understanding. I was able to get my car next day, I received a discount 🩷 and one of the things that originally I was told should be replaced they were able to restore that saved my almost 1K. I’m very pleased with the outcome, professionalism and friendliness. On top of everything I have a 3+ years warranty on everything that was fixed. I would recommend Heart Certified Auto Care to my friends and family without hesitation.
Mt Pisgah Ministry Inc
16:55 23 Dec 24
I was very comfortable with the environment including and especially the service personnel. Thank you for being there!
Sir Man
19:12 15 Dec 24
Had my tiers replaced, balanced and aligned by these guys. Everyone there feels very knowledgeable and most importantly accountable, while providing solid and polite customer service. No mixed messages or confusion. Told me what state my car was in without any fluff or bogus upselling. All old school principals that build trust and keep me coming back, and seems to keep them plenty busy, instead of the short sited greed that seems so common elsewhere these days. We need more businesses like the one Frank runs here. Thank you!
david duffy
00:24 13 Dec 24
Tire repair service was superb and reasonable. The repair process was explained thoroughly.Since they work on Teslas for tire work, I will be a future customer for sure.
Raun Gallegos
16:24 12 Dec 24
A few weeks ago I went there for an oil change and had a very pleasant experience. It is clean, professional,. And today I went there with a concern with my car. It had a loose heat shield. It took them only about 10 minutes to diagnose it and fix.... And no charge.... Nice!! Ben and Jamie were very friendly and quite helpful.
