Reviews
Our Customers Have a Lot of HEART
We have over 1,800 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 1,800 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Gary Karp
21:00 19 Dec 24
Staff was terrific in explaining all the details and the cost was very competitive. I enjoy supporting family owned businesses.
James Peterson
18:10 19 Dec 24
Once again an excellent job performed on my 2008 Suburban. This work was completed earlier then expected in a professional manner plus at a reasonable cost. I was kept up to date with the estimated repair costs so there were no surprises when it came to pay the bill.It is always a pleasure to work with Armando and the crew in Northbrook on all of our vehicle needs.
Wendy Kaplan
19:30 18 Dec 24
Yevhenii Posobilov
21:24 17 Dec 24
Great communication and service. Job was done in time and with good results. Highly recommended.
Carmen Pedraza
15:32 16 Dec 24
Great service and techs were amazing in explaining what was wrong with my car. Will go again if my car needs an oil change or repairs!
John Albrecht
15:21 16 Dec 24
I was In and out quickly! Thanks Heart! I’ll be back.
Sir Man
19:12 15 Dec 24
Had my tiers replaced, balanced and aligned by these guys. Everyone there feels very knowledgeable and most importantly accountable, while providing solid and polite customer service. No mixed messages or confusion. Told me what state my car was in without any fluff or bogus upselling. All old school principals that build trust and keep me coming back, and seems to keep them plenty busy, instead of the short sited greed that seems so common elsewhere these days. We need more businesses like the one Frank runs here. Thank you!
Diana F
21:47 13 Dec 24
This franchise provides a straightforward, efficient solution to auto upkeep. The people working here are attentive, prepared, and friendly and really do want to take good care of their customers and their customers’ cars. Been to two locations. Glad I gave I them a try!
Donnell Anderson
20:06 13 Dec 24
My daughter a student in Evanston 800 miles from my home. HEART diagnosed her vehicle issue quickly and honestly. They let us know about other issues that were not as urgent, and did not pressure her with “upselling”. The necessary repairs were priced fairly and turnaround was faster than expected.
Debra Powell
19:10 13 Dec 24
Heart ( in Northbrook) is my go-to place for car maintenance and engine service. They’re as nice and accommodating as can be. They treat their clients very well and are super knowledgeable.
david duffy
00:24 13 Dec 24
Tire repair service was superb and reasonable. The repair process was explained thoroughly.Since they work on Teslas for tire work, I will be a future customer for sure.
Kit Gillson
20:30 12 Dec 24
Raun Gallegos
16:24 12 Dec 24
A few weeks ago I went there for an oil change and had a very pleasant experience. It is clean, professional,. And today I went there with a concern with my car. It had a loose heat shield. It took them only about 10 minutes to diagnose it and fix.... And no charge.... Nice!! Ben and Jamie were very friendly and quite helpful.
Dennis Remke
15:19 12 Dec 24
Julia W
22:20 11 Dec 24
Elizabeth Skalla
22:21 06 Dec 24
susanna johnson
15:49 06 Dec 24
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
David Jennings
16:17 05 Dec 24
Roya Dadkhah
16:08 05 Dec 24
Great service . Great people .
Arleth Arredondo
15:02 05 Dec 24
Car repairs are never fun, but the team at Heart in Northbrook make it stress free. From the moment I went in, I was greeted by pleasant staff members and they are very clear and helpful with every step along the way. I would recommend this place to anyone looking for a reliable and honest place to get work done on their car.
Julie Heller
04:25 04 Dec 24
Armando was very helpful!
Tami Farrell
01:53 04 Dec 24
I always receive excellent service at HEART Certified Auto in Northbrook Everyone there is friendly and helpful Excellent all around Thank you
Sam Brush
16:49 01 Dec 24
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Erika Burton
16:01 01 Dec 24
Great customer service.
Mariah Barber
22:53 29 Nov 24
They were fast and communicated with me efficiently what needed to be done
Ana Carolina Mattos Mattos
20:04 29 Nov 24
Sue Trnka
04:13 26 Nov 24
Margaret Picou
03:46 26 Nov 24
Liza Leonardo
23:59 25 Nov 24
Fast and efficient service
Stephen Cummings (Steve)
15:08 25 Nov 24
Excellent diagnosis of my problem and a timely repair. Great work.
Celia Muench
15:07 25 Nov 24
The staff is helpful and upbeat! Sometimes they can even fit in the work on your car when they are super busy if it’s not too big a job! They have kept my 1996 Toyota Camry running in tip top shape for years! And the prices are reasonable! I highly recommend them!
Tiffiny Kovin
00:40 24 Nov 24
They do a thorough job.
Gualberto Carrillo
20:06 22 Nov 24
Over all a Great experience.
Jeanie Frye
19:36 22 Nov 24
Maintenance, being proactive and customer service at Heart are all rated 5 Stars!
Dan Ferdinand
15:23 22 Nov 24
Good communicators, honest and very efficient.
Tiffany Vitiello
23:21 21 Nov 24
Heart was great ! They got me in the same day gave me ,gave me a loaner car at no charge and fixed my car in under 3 hours ! Everyone who I interacted with was so nice and helpful . They will be my go to from now on .
patrice clark
17:24 21 Nov 24
I always leave satisfied when I come here. The customer service from Jaysun was amazing! He answered all of my questions and concerns about my vehicle. If you need ANYTHING fixed on your car the CORRECT way, I would definitely recommend you give these guys a call!! 10/10
Elizabeth Redd
16:01 21 Nov 24
I rate HEART Certified Auto Care 5 big stars. Not only are they professional mechanics, courteous, timely and have an excellent follow up-with their inspections. They let you know what an upcoming problem may be. I am a satisfied customer, being able to drive my car with confidence!
Evan Rullman
15:17 21 Nov 24
Heart has always been exceptional in their work and professionalism. A coupon was released as I was waiting for my vehicles oil change this week and they honored that as well saving me even more than the original coupon I had provided. Highly recommend
Sheldon Rebman
20:27 20 Nov 24
Friendly atmosphere and great service.
Stanley Gollias
19:22 20 Nov 24
Look No Further This is The Place to Get it Done Right!!
Craig Witty
18:20 18 Nov 24
Very quick, cost competitive, and friendly service. We’ll be back.
Colleen Prophet
15:16 18 Nov 24
I am most satisfied with quality and care of service provided. Details of what was needed were clearly explained. Invoice was super easy to read. Everyone with whom I engaged was courteous. And then they applied lots of those lovely coupons we receive in the mail. It was a wonderful experience and preferred to the car dealership. I will be back.
Terry Graber
15:16 18 Nov 24
Christine Cowel
14:11 16 Nov 24
Everyone great friendly and fast service b back again!!
Jean Robbins
22:32 15 Nov 24
Well done, no hassle and clearly explained service. And on time. Thank you Heart!
Trev B
21:47 15 Nov 24
Always a great experience with any of their locations!
John Mroczka
17:37 14 Nov 24
Had nail in tire. Went to Wilmette store. Repaired tire within 45 minutes while I waited at no charge as i bought my tires from them. Friendly staff. Outstanding service
Luke Hughes
02:23 14 Nov 24
Drew P
00:10 14 Nov 24
The oil change was fast as I waited for the car. The technician explained all the other services I would need in the future including brakes. It’s always a pleasure to visit Heart and they have a very comfortable waiting room. Thank you!
Dana Armstrong
17:06 13 Nov 24
Been going here for over 15 years. They treat you right.
Dan Feeney
16:15 11 Nov 24
Been taking our cars to Heart for over 25 years. Always top-shelf service, spelling out whether work is must-do now, must-do eventually but can wait 6 months, or best to do for longevity/performance reasons but really my choice. Once I make that decision the work is done quickly, professionally, and at a fair price.
Ted Lee
15:27 11 Nov 24
Great service and able to get some ride to and from home.
Ellen Wartella
15:17 11 Nov 24
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Deborah Colish
15:07 11 Nov 24
Trustworthy, kind and caring.
Barry Rosenbloom
15:04 11 Nov 24
Steve Justman
16:34 09 Nov 24
Impeccable service and easy to do business with. I've used them exclusively for the last 4 years for everything for my two high mileage 11 year old and 20 year old Toyotas.
Taden Green
22:32 08 Nov 24
H S
15:06 08 Nov 24
Ernie and Chris took great care of my car and were kind and patient with all my questions. I highly recommend Heart for all your car maintenance!
adam lewkowicz
22:41 07 Nov 24
Geri Langballe
22:36 07 Nov 24
Very nice staff. Good work and good price.
Susanne Meyer
22:14 07 Nov 24
Very knowledgeable, courteous and helpful in explaining about need for battery.Thank you
Dean Bradshaw
17:05 07 Nov 24
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Christina Alexakos
15:56 07 Nov 24
They have always been great in taking care of my car. Very professional, caring, and trustworthy.
Elizabeth Ernst
15:44 07 Nov 24
Always great. I have been going here for over 25 years. They are honest, reputable and do great work. They have never suggested doing work that doesn’t need to be done. They never take advantage of their customers. I have recommended them to others for years. It’s my only place to go for car needs. The “front of house” are always great. Keisha especially.
Stephanie Ikhumen
00:16 07 Nov 24
Heart Auto Care - Evanston is true to their moto Helping Everyone Achieve ReliableTransportation. I have a peace of mind that my car is running in good condition when Heart Auto service my car.I did an oil change on May 3, 2024.I am happy for the courtesy, caring, responsible car service and professionalism auto care team.Also I like to include, Heart Auto did Emergency car Service for me onJanuary 12, 2024. First impression leftme with a trustworthy experience.Giving back is very important, it’s how you help unconditionally to do what is needed.Yes things were great. My Honda was well prepared for the bad weather. I felt the Hearts of the auto team that helped me to have a reliable car. I scheduled a return visit to do my oil change. Heart Auto isa peace of mind when it comes to needing continuous car maintenance.I had my car serviced November 6, 2024My return visit was for oil change and additional maintenance work. I am very confident to continue my car maintenance work. Many thanks: trustworthy, supportive, and affordable automotive team.🌈
Linda Green
18:16 06 Nov 24
Excellent service s always.! Thank you HEART team!
Cole Hardy
16:26 06 Nov 24
Barbara
20:31 05 Nov 24
I have nothing but high praise for taking care of my 30 year old car!
Jakub Bigos
15:38 29 Oct 24
Very good customer service, great communication, any updates are directly communicated, highly reccomend HEART Certified Auto Care!
kaharrisjr
17:10 28 Oct 24
These guys are great. Easy to work with, said what they were going to do, and did what they said. No surprises. Fair pricing. Great experience.
Joslyn Davidson
15:45 27 Oct 24
Always get great service here. They keep our auto running and in good shape. Ours is over 12 years old and has 200 k miles on it.Jos & Harrise Davidson
Sheri Johnston
17:57 26 Oct 24
This Heart Auto gets you an appointment in a timely manner, explains all options after running diagnostics, explains what needs done now and what can wait. Prices are fair. All staff are professional, knowledgeable and friendly.
larry kanter
22:04 25 Oct 24
Went in for an oil change and to have one of my tires checked out. I aslo found out I needed to have one of my wheel hum and bearing replaced. My Camery is 18 yearts old and I want it to last. So I had the extra work done. My car rides great. That is way I can trust the work done by you, Even the smallest problems can lead into major ones that is way i also bring my car to you. Your work is fantastic.
Rachele Ginn
19:10 25 Oct 24
Armando and the whole Heart team was fantastic! Excellent service, quick and professional. Highly recommed!
Claude Zanetti
18:28 25 Oct 24
Estimate and work on both my older low mileage vehicles was done in a timely fashion after a detailed discussion. More big ticket items needed to be fixed to make them road worthy and running like new than I had initially thought but they fixed it right the first time and the work is guaranteed for two years so it was worth it since I plan to keep both for several more years.
Scott Stern
16:42 25 Oct 24
Heart is a very trustworthy mechanic! They do great work and you'll pay for it for sure, but you know the work is done well and it's backed up with a warrantee. On my way out Armando, the manager mentioned the work they did will feel like I'm driving a new car. He was right!
steven michaels
15:08 25 Oct 24
Martha Trueheart
15:22 23 Oct 24
Fantastic shop. Work was done as promised and on time. First time in a long time I haven’t had to endure condescension and recommendations for unnecessary work by service techs. Waiting area is comfortable and no TV blaring! Great coffee options and even fresh popped popcorn for snacks. Keisha brightens your day when she greets you.
Kyle Schlegel
21:54 21 Oct 24
Heart Auto was a pleasure to work with from start to finish. Everything was explained clearly, the estimate was sent via text and that was very user friendly. I also appreciated the pick up and drop off process. Excellent experience overall!
Karla Kinnick
18:44 21 Oct 24
David Parks
18:04 21 Oct 24
Having good and fair auto service is a must in life. I've been nothing but happy with HEART Auto Care. Not only has their service been spot on a resolved every issue I've had, but they've offered excellent advice on what service is necessary and what isn't, saving me money and allowing me to make smart decisions about our cars. Compared to the expensive and high pressure car dealer services, it's great to have an alternative that takes care of all our auto needs. Ben always makes room in their schedule for us and the turnaround is always quick. I highly recommend HEART at 1201 Green Bay in Wilmette.
Diane Gaughan
14:43 21 Oct 24
The customer service rep gave me a phone number for a tow truck service that they use. The mechanic called me and broke down each issue to a person with minimal understanding of car issues. He found a cheaper priced off market part. I even got a follow-up text asking how my car is running now. The whole experience was great Iwill definitely use them again!! Very trust worthy company.
GDivad Nosdivad
16:00 20 Oct 24
Good mechanics and they are honest.
Ron G
14:26 20 Oct 24
Keisha, Ernie and the whole team at Duxler are honest fair and great to work withRon G
Heidi Goebel
15:46 19 Oct 24
Julian Ramirez
13:52 19 Oct 24
Great work, dropped my car off and they had the car done for me in the time they said they would. They also let me know of other needs for my car, without trying to force it. They advised me on what they believed needed to be addressed more immediately and what could wait.
Jeffrey Stepen
00:40 18 Oct 24
Biju Thomas
22:36 17 Oct 24
Great customer care and supportEspecially Armando and Team in NorthBrook,IlAuto mechanic you can Trust
Rich Long
18:29 17 Oct 24
All aspects of the experience with Heart were excellent and I will definitely go back again.
Matthew Wieneke
15:45 16 Oct 24
Richard Barnett
13:39 15 Oct 24
Serviced my Audi A6 and my wife's Q3 quickly and professionally. Have use Heart for years and am always extremely satisfied.
Christian Fredrickson
19:59 14 Oct 24
David Phillips
19:35 14 Oct 24
I have used Heart for any years and have always received grat service. I recently moved from a gas powered vehicle to an electric, Tesla, and have been really pleased with the knowledge and ability that Heart has shown my electric car. Heart is amazing!
azhar salih
16:50 14 Oct 24
Noelle Jaddaoui
04:41 14 Oct 24
They do good work. They are reasonably priced. Nothing is inexpensive when it comes to repairing modern cars.
Derrick Lendele
19:14 12 Oct 24
I was very pleased with my visit and service. They were very informative and professional
stanley awdisho
16:05 11 Oct 24
Great service and very professional
Ali Izenstark
14:12 11 Oct 24
Heart auto did a great job on my car. They repaired my front axles and drained my brake fluid in just a few hours, and my 2009 Altima now drives like a much younger car. Very professional and efficient
Chris Ullrich
14:53 07 Oct 24
Janson Michael Steffan
07:58 06 Oct 24
Vineetha Reddy
15:04 27 Sep 24
Robert Hopper
21:48 26 Sep 24
Great service, great front desk folks. This is a great team and supportive of each other!
Mary Kinney
21:15 26 Sep 24
Been going to these folks for something like 35 years. They NEVER disappoint. Amiable, professional. Thorough. Knowledgeable. Highly recommended. Skip Myslenski
Malachi Landis
02:26 25 Sep 24
My truck didn't make the cut to get fixed up here (not safe for folks under the lift), but they gave me some great pictures, a recommendation for a different place that could do the work, and didn't even charge me for it. Absolutely would recommend.
Steve Walsdorf
18:06 24 Sep 24
Great customer service and follow-up with details
Shalini Sharma
15:51 23 Sep 24
They are wonderful and full of HEART. Clean place, very good customer service. They even looked at another car of mine and made some adjustments without charging for it. I will be their customer forever.
Ina Strickland
15:28 22 Sep 24
I wanted to support a local business and Heart Certified Auto Care in Evanston came highly recommended. The staff was friendly and knowledgeable and took care of my car and needs. They kept me updated about the services on my car. The business is also very clean, including the bathroom. And the prices are very reasonable. I highly recommend this business.
Lisa Strecker
19:02 20 Sep 24
Friendly, helpful and willing to work with you. Honest & trustworthy work.
Juliang Su
17:24 20 Sep 24
becky
14:43 18 Sep 24
Always a great experience at Heart! Transparent practices, upfront pricing, efficient work.
Angela Smith
14:36 18 Sep 24
My husband and I both have been taking our cars here for a few years. I really love the complete inspection everytime the cars are in and the transparency in what needs to be done and what can wait. This Heart Auto location is our favorite and we go out of our way to being our cars here.
Marie Carmel St Jean
19:53 16 Sep 24
Stan Slavsky
02:20 11 Sep 24
Very accommodative and fast service.
Alex Origitano
18:07 09 Sep 24
William Ryan
18:23 05 Sep 24
Very Nice Environment You feel comfortable coming in asking for help . Which they have proven already. I live by Avidor on Oak Ave i feel safe knowing they are close if i ever have problems .
David Gieselman
18:10 05 Sep 24
Convenient drop-off & communication regarding estimates on additional work. Found pricing competitive too. Work finished on-time.
Matt Walsh
17:43 03 Sep 24
I ❤️ Heart! They have always been upfront about cost and time. We have trusted them with multiple cars over the years and will continue to go back. They work hard to earn our business each and every time
Gina K
14:34 03 Sep 24
Such great service. My car is 2014 and needed some TLC. Heart was up for the challenge. I got all sorts of work done that was much needed and appreciated the help provided.
Alexandra Screven
19:22 30 Aug 24
I was rear-ended on the freeway and needed my car checked before driving home to DC. HEART Wilmette did a free inspection and miraculously nothing was wrong. They wouldn’t let me leave a tip so am leaving a review instead. This is the best experience at a shop I’ve had in a long time and I think ever for something automotive. It felt like a nice local shop you hear about from the 90s but almost never see today
Joseph Wooldridge (Chuck)
19:59 29 Aug 24
Reasonable, efficient, effective, accommodating, friendly.
Anthony Williams
13:48 25 Aug 24
You guys were great. You and Sam responded quickly with my situation, although I researched the problem. 2 things I was on the fence with if you get the job the diagnosis should be either reduced or free! 2nd , if the customer should be offered the choice for disposal of artifacts from their vehicle. Hence, shop cost! If there's no lubricants etc., why the charge? Other than those 2 , Excellent service!
Philip Cook
14:18 23 Aug 24
Always professional, and very fair. I’ve used them for all my auto needs for over a decade.
Barb Bevenour
20:35 22 Aug 24
Fabulous. THE place to go.
Susan Hauser
20:12 22 Aug 24
Steve Davis
20:54 17 Aug 24
Teddy Couri
14:33 15 Aug 24
Great service. They did a great job getting my daughters car ready for college.
gabriell doyle
16:48 13 Aug 24
It was an amazing experience! Friendly and efficient! Thank you Ben for being great and the workers
charles moore
17:20 12 Aug 24
I went for an oil change and asked for an appointment when it could be done while I waited. Everything went smoothly and timely plus they also gave me a list of things that should be looked at in the future. Excellent service!
Ben Stiegel
22:07 09 Aug 24
Got the work done same day nice people
Cris Downey
15:29 02 Aug 24
Jon Ack
20:13 31 Jul 24
Nice people and Good service. Not cheap, but they do a great job.
James Medin
18:08 15 Jul 24
Heart was able to repair my Mercedes Benz in a timely manner and recommended not to proceed with a much costly solution which I appreciate their honestly. Sincerely, James Medin
J Lyon
20:49 04 Jul 24
I had such a wonderful experience taking my vehicle here for an oil change! All of the employees were fantastic, and they worked very quickly on my vehicle to have me in and out of their service shop. They were also able to fit me in for an appointment the day before my request, too. The only downside is that they're only open Monday through Friday 😞 I normally get my vehicles serviced on the weekends due to my crazy work schedule. But, I'll definitely make it work going forward because I absolutely need my vehicles to be treated with absolute great care.
Kathy Engert
17:14 01 Jul 24
I have been taking my Toyota RAV4 to the Wilmette location for over a year. So glad that I stopped going to the dealership. Excellent work and close to home.
hugo dubovoy
14:36 24 Jun 24
Ben and Heart Wilmette were great. Quick and efficient service, they took care of my warrant claim for me. They even drove me to/from home.
Stu Cohn
17:24 21 Jun 24
The managers and mechanics at Heart Auto Care have always been very responsive and capable. They get the job done efficiently for reasonable charges. If there is a question or an issue after the repair has been done, they take care of it. Very well run and well regarded members of the community.
Scott Goldstein
13:16 17 Jun 24
Team here is awesome and friendly!!! I had a loose plastic plate on the bottom of my car when I was driving to work. Took it to the dealer and they told me a couple days. Lol. Ran it over yo HEART and they had me on my way in 10 minutes. And I tried to pay and they said no charge. Amazing!!! That is customer service!!! Thank you!!!
Talia Ramsey
16:45 11 Jun 24
If I could give 6 stars I would! The team at HEART is exceptional. They clearly have customer service at the core of everything they do! Plus they're efficient & thorough and found ways to go above & beyond for me! Can't recommend them more highly!
Erik Medina
15:04 07 Jun 24
Ben, Frank, and the folks at Heart Auto are the best. They do great work and are helpful, kind, and prompt. The service is excellent and they stand behind their work. Highly recommend!
Fred Rasio
15:42 30 May 24
Excellent service and pleasant people.
