Reviews
Our Customers Have a Lot of HEART
We have over 3,500 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 3,500 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Khristina Satariano
16:54 19 Mar 26
Very forthright and great customer service! Furthermore - they don’t have annoying mass outreach text or emails. Armando has been fantastic since my first experience
steve rovner
16:36 16 Mar 26
Heart is very good Jacob is amazing follows through informed me of my options on repair always reliable highly recommended
Patricia Sims
18:06 14 Mar 26
I was extremely satisfied with the level of detail and service that was provided. Nice people who are warm and friendly I was so impressed by their willingness to help me I have already referred several people. Thank you Heart Auto
Chris Tribe
00:08 14 Mar 26
Excellent customer service and diagnostic skills. Very honest experts.
Gina Blake
16:31 12 Mar 26
Excellent, quick, friendly, stress-free service! I am super pleased and will recommend AAA Skokie to everyone! I thought I'd gave to wait a long time and possibly get a rental but AAA promptly assessed and fixed my car within 1 day! Thank you very much for your wonderful service! I'll be back for any future repairs!
Roger Diez
14:27 12 Mar 26
Alyssa Modugno
15:36 11 Mar 26
Jim Roth
14:22 11 Mar 26
Great service And experience
Kim Stanton
14:05 11 Mar 26
I can always trust that our cars will have honest service on them !! Trusted neighborhood service !
Shannon Rushing
21:37 10 Mar 26
If you are in need of a car repair this is the place to go. We made an appointment and once we arrived our car was immediately taken back and work was started. Super easy parking lot to get into and nice clean sitting area. We were offered coffee and they even had toys for our toddler to play with! Justin, Frank and Sam kept us up to date on the status of our car and were transparent about the repairs that were needed. We have found our new mechanic here and I finally feel like we have people we can trust. Thank you guys so much!!
Brett Scheller
16:48 10 Mar 26
This is the place to go! They have taken great care of me for years and years. Frank is the best and he cares so much. Excellent service, good prices, great care. Thank you Heart Wilmette!
Julie Wechsler
15:39 10 Mar 26
Heart Auto is very reliable. I don't know where I would get my car serviced without their expertise . JUSTIN and CESAR are very knowledgeable and skilled.
Adam Hanzalik
12:22 10 Mar 26
Frank and the team at Heart Wilmette are fantastic. They are very knowledgeable and will explain why they recommend a repair or service. Went in for a oil change and rotation when they noticed fast wear on my rear tires. Needed to get two tires replaced and an alignment. While we waited was also time for a brake fluid change so added that while the car was up to make for a smooth process.While I initially waited I listened to them take a number of calls. They clearly provided inspection reports to customers then explained what services are recommended including services that could be paired together to reduce overall service charges and fees vs completing individually. The waiting area is small but very clean restroom, coffee, and water available. Once my repair would take longer for tires to be delivered they offered me a courtesy car for a few hours so I wasn't stuck at the shop while it was raining outside.Very professional team! Will definitely continue bringing my vehicles to Heart for future service!Vehicle: Ford Escape ~90K miles
Yana Dymarskiy
23:09 09 Mar 26
Marilyn Price
16:06 09 Mar 26
Mt Pisgah Ministry Inc
15:11 09 Mar 26
I was very comfortable with the environment including and especially the service personnel. Thank you for being there!
Eric Ian
22:38 06 Mar 26
G RT eat fast and friendly service.
Jared Cruz
23:05 05 Mar 26
HEART in Northbrook is truly top-tier. I had been dealing with a major headache regarding my tires for a while, and they finally got it sorted. I really appreciated how quickly they were able to get me in for a last minute appointment and they accommodated my schedule without any issues. Armando and the rest of the staff were incredibly friendly and took the time to answer every question I had. If you want a shop that actually cares about the quality of the work and treats you like a person, this is the place. I’ll definitely be bringing my car back here moving forward!
Thomas Mannion
19:16 05 Mar 26
Unlike in my previous experiences with auto shops, I know that the HEART Auto staff is providing me with genuine and correct information about my car’s needs. They call me every time to go through their diagnoses, and answer my before moving forward with any work.
Judy Peres
18:46 05 Mar 26
Great service. Always punctual.
Sandy kallick
15:18 05 Mar 26
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
J Lutz
15:16 05 Mar 26
HEART Auto in Evanston is the kind of place where you can look forward to going. I always appreciate how informative and personable the entire team is- and they’ll take excellent care of your vehicle. They provide great insights on the current condition, and also let you know what’s likely needed next with transparency on costs. Extra points for the coffee bar- thank you! 🙂
susanna johnson
16:33 02 Mar 26
Everyone who works @ Heart is great...I cannot tell you how great this business is.....they are amazing!!
Brooke Hurley
16:08 02 Mar 26
Services were excellent, timely and affordable. I was offered a courtesy car because it was a half day of service and that was very helpful.
Charlene Rhodes
15:32 02 Mar 26
Sandeep Gopal
15:11 02 Mar 26
Trevor Chalcraft
15:04 02 Mar 26
Everyone was super friendly, knowledgeable and very personable
Kathy Engert
15:04 02 Mar 26
I have been taking my Toyota RAV4 to the Wilmette location for a few years. So glad that I stopped going to the dealership. Excellent work and close to home.
Scot Solomon
21:39 27 Feb 26
They had originally told me it could take until the end of the day to be finished. They finished in one hour; and the price was quite a bit lower than the dealer!
Sarah Oster
15:56 27 Feb 26
Gail Freeman
21:33 26 Feb 26
Oil change
Bill Eichengreen
16:48 23 Feb 26
Got in and out quickly. Friendly, efficient service.
Paul Downer
16:12 23 Feb 26
GUI Loarie
15:33 23 Feb 26
Very profesional and great service
ioncontanu
15:24 23 Feb 26
Fast and professional team
Bobbie Ruda
15:09 23 Feb 26
The staff was knowledgeable and accommodating.
Jessie Jackson
23:06 20 Feb 26
The service was quick and they gave me an overall assessment of what my car needs. Overall good service
Noelle Jaddaoui
15:14 20 Feb 26
They do good work. They are reasonably priced. Nothing is inexpensive when it comes to repairing modern cars. But they guarantee their work and are trustworthy.
Lawrence Walsh
17:07 19 Feb 26
John Phelan
21:25 18 Feb 26
Summer tires off, winter tires on and all 4 corners aligned in the time it took me to walk over to downtown Wilmette, have breakfast and walk back. Great service as usual. All our cars are cared for by Heart.
Donna Proskine
13:48 17 Feb 26
Great customer service knowledgeable and professional
Jane Wickenkamp
00:28 17 Feb 26
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked and kept running perfectly!!
Georges Bredoux
20:34 16 Feb 26
Erik Leon
19:34 16 Feb 26
Armando, Jaime, & colleague Mechanic are thoroughly competent, professional & polite. Great to have them as local mechanic team here!
Julia Rowland
17:20 16 Feb 26
Arthur Richardson
15:06 16 Feb 26
Great place for Auto repair.
Pascal Manzari
15:27 13 Feb 26
Bruce Sturgeon
17:33 12 Feb 26
Another good experience at Heart. In and out in good time. Discussed items I need to take care of without sale pressure They explained everything well and kept me well informed along the way.
Russell Ballog
21:38 11 Feb 26
Happy with his service, I had my Jeep compass 2021 service the check engine light, found out there is a warranty still availableSo Ben recommend that I take it to the Jeep dealer to get it serviced.
Rusty Dohnal
16:26 11 Feb 26
Great employee's, fast service. Quality work. I highly recommend Heart auto.
Christine Sellas
15:05 11 Feb 26
Andrei Kolas
03:11 10 Feb 26
Great customer service. Fair price , fast work. They also showed me what else should be done on the vehicle.
Linnea Boyev
18:36 09 Feb 26
As always, the folks at HEART were very kind and patient, explaining everything they found and all the charges. Suggested maintenance was consistent with what they'd said in the past and the photos were helpful and confirmatory. Such nice fellows and I love the transparency. What a relief compared to the antics at my dealership. Always a pleasure.
Nancy St. Clair
17:34 09 Feb 26
Heart has kept our beloved PT Cruiser on the road for a long time! Thank you!
Joan B.
15:11 09 Feb 26
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
Kate W
14:08 06 Feb 26
I had to get towed in after my engine lost power on 94. I do not live in the area and it was a stressful, scary experience. Despite this Heart Auto Care was one of the best things about that experience. They could not have been more hospitable, communicative and responsive. I had a lot of questions because my car was fixed earlier in the week somewhere else for a related issue and Armando talked me through all my concerns. They provided an itemized receipt with PHOTOS and clearly distinguished between "needs repair now" and "you might want to look at this in the future," and I thought the pricing and timeline were very reasonable. I also want to shout out the young lady at the front for her warm and gentle welcome during a very rough day. The lobby is a clean and comfortable place to wait with a cute kid's play space. I recommend them to anyone and would definitely return if I lived in the area!
victory
02:41 06 Feb 26
I am glad I chose this place! Nice people, professional service was given to my car in very respectful way!
Kai Irvin
17:51 05 Feb 26
They always let you know what if any additional work needs to be done.
Kim Ratkin
17:53 04 Feb 26
Douglas Nash
15:16 04 Feb 26
They have always been honest and upfront about the repairs. They stand behind their work and trust them to get it right.
Evan Gerke
15:07 04 Feb 26
Heart Auto has always been a go to for me when I need my car serviced. They are super friendly, nice, and really quick and reliable. They tell me upfront what needs to be done and make sure it’s done the right way. Would recommend to anyone in the north shore area.
Julie Rice
18:51 03 Feb 26
Quickly and efficiently took care of my suddenly dead battery.
Nicholas Callas
13:32 03 Feb 26
I had an issue with one of my tires and Heart Auto took my car within 20 minutes of my call. They fixed the tire and I was back home within the hour. The work they do is expeditious. I highly recommend Heart Auto.
Bill Cassato
22:30 02 Feb 26
Gary Karp
17:21 02 Feb 26
Staff was terrific in explaining all the details and the cost was very competitive. I enjoy supporting family owned businesses.
Roger J. Stricker
15:52 02 Feb 26
Excellent service, kind caring staff!
Jack Marco
15:45 02 Feb 26
Good people and great service.
Richard Rettberg
15:13 02 Feb 26
We had a little mixup on whether I was going to wait while the work was done. Other than that, the experience was good.
Florence Rainer
15:04 02 Feb 26
The service was great!! Very nice mechanics the work was done in a timely manner. I will be back for any auto troubles. Thanks Rickey
Alan Malter
18:52 30 Jan 26
Great, reliable service, as always. We have brought our cars to Heart (formerly Duxler) for many years and are always satisfied.
Nasutsa Mabwa
14:24 30 Jan 26
These guys are really great! I thought I just needed an oil change but ended up requiring a lot more to repair. James explained the line items clearly and what the repair priorities were. Really great service! Sue
RS M
22:32 29 Jan 26
I recently went to Heart Automotive to switch out my snow tires for regular ones, and I had a great experience with Armando. He was amazing! Armando not only reminded me to come in, but also made sure I knew exactly when to pick up my car. After the job was done, he checked in to make sure everything was good and that I was happy with the service. The job was done really well, and I couldn’t be happier! Thanks, Armando and Heart Automotive!
Delia Rosal
15:23 29 Jan 26
Mona Sweeney
15:04 29 Jan 26
Happy to recommend to anyone looking for a trustworthy repair company. Door to door service and a team that is responsive and professional.
Philip Magid
15:56 26 Jan 26
Service was good, price seemed high
Anthony Pereira
15:38 26 Jan 26
Always excellent service here at Heart autocare of Northbrook. The team is professional and friendly.
Scort Christy
15:03 26 Jan 26
Excellent oil change service. Oil change completed professionally and on time.
Zach Goldman
16:35 23 Jan 26
The staff at Heart are always kind, accommodating, and honest with everything when we bring our cars in. We’ve been going there for years and will continue!!!
Bryan Feldman
15:58 23 Jan 26
Easy friendly service, nice lounge, welcoming staff. I learned they have loaner cars so that will be convenient in lengthier visits.
Terry O'Neill
15:06 23 Jan 26
The staff at Heart Automotive was courteous and handled my blown tire like the professionals they always are. Thanks!
Phil Marmet
18:27 22 Jan 26
Another great experience at Heart Automotive. This time my daughter got a flat. Heart had her in two new tires by the morning! Allowed her to get to work on time!Time and time again. Consistently treat you like the long lost family they didn’t know about.I cannot recommend Heart more. Legit will treat you like a friend.Thanks again Heart!
willie caffey
00:35 22 Jan 26
The staff were very courteous and answered all questions.
Will
15:56 21 Jan 26
Charles Becker
04:15 20 Jan 26
Heart has won my unreserved trust. I no longer let my Toyota dealer do any repairs. Heart puts my and my car's well being before their profits.Thank you.
bruce Anderson
20:19 19 Jan 26
Jessica Palys
16:50 19 Jan 26
The service at Heart Auto was thorough and diligent In diagnosing my worrisome headlight problem, which could have been fairly minor or could have been very expensive. I especially appreciate their approach to try fixing the minor problem first to see if it holds. It did, my budget thanks you.
Shannon Nyhan
16:25 19 Jan 26
Kaelah Munoz
15:55 19 Jan 26
The service is high quality and reliable, but above everything else THEY ARE HONEST. I have never once been upsold or pressured in to any type of service, and because I am “car-illiterate”, they always explain what they are doing and why
David Harris
14:27 17 Jan 26
Nice people all the Way Around. They will take good care of you vehicle
Josh Posanka
16:26 16 Jan 26
We always appreciate the welcoming, experienced staff, as well as prompt service, & the availability of a loaner vehicle, so no having to take time off, for regular maintenance.
Adam Crane
15:26 16 Jan 26
zach williams
19:16 15 Jan 26
Nice people - fair prices - not aggressive with extra recommendations (like brakes — extra pressure not applied, they just let you know if something might need work).Never had to come back and have something re-done. I’ve had to get my headlight wiring harness/socket done maybe 5 times in the last year and a half or two though, but I think it’s a fiat issue. Everything else they have worked on has never needed further action. I do not believe they would be able to fix a wiring harness just enough for it to malfunction X months after the fix. That would be an insane level of commitment and calculation. Probably impossible — i think it’s just my luck and the horrible brick roads of Wilmette (I drive for my job and have to encounter Wilmettes “lovely” infrastructure quite often).Anyway, no reason to stay away from these dudes. They are welcoming and give out coupons and discounts as well.
Peggy Slater
16:54 15 Jan 26
Betty Kay
19:16 14 Jan 26
I needed two filters changed but I came on the wrong day! I said I would return another day. But the nice man said Wait a second ……and before you knew it they squeezed me in and it was done in a Jiffy. Thank you Heart!
joanna fuentes
18:01 14 Jan 26
VitruviusJK
21:15 12 Jan 26
Honest, no-nonsense and to the point. Today was an oil change and engine coolant flush. They provided videos and images of any other issues the car had so that we could decide what to tackle today vs later. They have a good, clear system of documentation and communication for the customer.
Aashish Mewada
17:43 12 Jan 26
Friendly staff, easy scheduling, fair price and quick service!
Jacob Cohen
16:16 12 Jan 26
I worked with Armando, Jaime, Jacob, and Courtney. They were all very knowledgeable of things and upfront. Truly the cream of the crop. Calvin was my technician and did a fantastic job!
Dale Reid
02:39 10 Jan 26
Great service, very helpful and very nice staff and facilities
Joe O'Malley
22:43 07 Jan 26
Antony Motamen
16:07 05 Jan 26
I took my car first for oil change. It were great, but I should say that when I go there first and ask one guy I do not want to mention me I say, can I bring my own oli. And. Filter he told me that no you cannot. We. don’t want to responsibility for people bring their own stuff. So when I called For. second time I asked can I. Bring my own filter and oli. The. told me that that’s fine no problem. And that’s why I decide to give them. one more chance. And I go back they told me that I need a wheel bearing. I told him what’s going on explain to me and they did the job And. The. send me a picture. I’m very glad so far so good. Let’s see if the. can keep it going like that, I will go back as long as they listen to customer what they want This is more important Because I’m paying for what I want so. and I have already a recommend them to. few people I told my people. they are good I recommend them to go to them. Thanks Again For. a great job so far.
Robin Tortorella
16:54 03 Jan 26
I honestly never had heard of Heart Auto Care until I had to find a new car care because my long-time mechanic retired. I started with looking at reviews and proximity to where I live. Well, I have to say that after my time bringing my car in, I'm extremely impressed. Heart is an efficient, honest, and friendly place. They were very thorough with my car and explained what my car needed - and what it didn't need. I have found my new auto care place. Thank you to everyone at the Northbrook Heart Auto Care.
Catherine Taylor
21:23 02 Jan 26
Super nice with great service!
Ramon Almonte
19:03 02 Jan 26
It was extremely easy to get an appointment and the service was excellent and fast. The explanation on the work completed was thorough and I was extremely satisfied with the results. This was my first time using them but will be my go to shop moving forward!
Karen
18:35 02 Jan 26
I know next to nothing about cars, but not once was I made to feel like I was being pushed into unnecessary marked-up services. The staff was endlessly patient and kind when answering my questions. I'd give more stars if I could.Plus, they have popcorn.
Felicia Davis Blakley
18:33 02 Jan 26
Craig R
15:02 02 Jan 26
Julia Ellis
21:41 26 Dec 25
Devin Woods
20:51 26 Dec 25
They were able to fit me last notice on Christmas Eve for a tire replacement. The staff was helpful and explained what was needed in detail.
Robin Acevedo
16:30 26 Dec 25
Dana Turner, LCSW
15:52 26 Dec 25
Matt D
15:03 24 Dec 25
Great service at a fair price!
Michelle Ernst
20:41 22 Dec 25
Great experience at Heart! They are quick, skilled, and they have a pleasant office space if you need to wait.
Mike Lerner
18:03 22 Dec 25
Very pleasant experience
Gail M.
17:11 22 Dec 25
I always come here for my oil change. I also like the free inspection so i know what I have to save up for the next time I come. Service is always courteous.
Christina Sutherland
15:06 22 Dec 25
Jennifer S
16:08 18 Dec 25
This is a great place to service your car! They are honest and trustworthy, along with doing a wonderful job. Been coming here for years!
Marla Privitera
15:54 18 Dec 25
Susan G
21:01 15 Dec 25
Kathy Goldberg
17:04 15 Dec 25
Excellent service, prompt and fairly priced
Michael Glazier
15:31 15 Dec 25
Although it took longer for the techs to diagnose the problem, the repair work fixed the problem. In consideration for the delay I was provided part of the work for free which I greatly appreciated although I said it was unnecessary and offered to pay the portion of work in question.
Thomas Gourguechon
17:05 13 Dec 25
Myrda Belizaire
05:37 13 Dec 25
Barbara Maldonado (Barbara M)
02:41 13 Dec 25
Sharing gratitude for the fantastic service I received at Heart. Jacob worked with me to understand my car repair needs and price point, and helped me arrive at a solution that met both. He was very thorough in his explanations. I can definitely feel the positive impact of Heart's repairs in my car's driving performance. I highly recommend!
Eric Braeutigam
19:50 12 Dec 25
Friendly and fast. Easy to deal with as always.
Michael Wells
17:30 11 Dec 25
Blair Thrush Lele
17:07 11 Dec 25
Heart Auto Care has been taking care of my PT Cruiser over the past several years, keeping my inherited kids’ car safe, in good working order and well maintained. They do a complete check of your automobile upon receiving for an oil change which is much appreciated and will support the longevity of my car.
Jeannine Salm
15:05 10 Dec 25
Great service and fast!
Kiran Baig
00:09 10 Dec 25
They were exceptionally wonderful, Sam is great and helped me through the whole process!
Celeste
05:42 09 Dec 25
Celia Muench
15:13 08 Dec 25
The staff is helpful and upbeat! Sometimes they can even fit in the work on your car when they are super busy if it’s not too big a job! They have kept my 1996 Toyota Camry running in tip top shape for years! And the prices are reasonable! I highly recommend them!Back again to Heart Auto with my old Toyota which is expected since it is “aged”.I have been having problems with the emission controls. I have failed the emissions test so can’t get my license plate renewal. The team at Heart Auto took the time to figure out the problem. And when they couldn’t find a replacement part, they rebuilt mine with new gaskets andseals! The car runs like a top and I am off to get it tested and renewed. And they even gave me a discount on the labor for the job! I highly recommend their excellent work and reasonable prices. You can’t go wrong with Heart Auto!
Hilary Whitney
15:04 08 Dec 25
Jay Abbassian
16:29 05 Dec 25
The entire staff and specifically Dimitri were super nice and very informative, going over the list of items needing maintenance and replacement. Very happy with their level of knowledge and professionalism.
Eliot Wineberg
15:39 05 Dec 25
Always the best!
Delia Rosal
19:56 04 Dec 25
Randy
15:04 04 Dec 25
Excellent experience
Lynne Foster
19:13 03 Dec 25
Susie Birdsell
01:36 29 Nov 25
Have had a very positive experience working with this crew. They have been quick to diagnose the problem with my car and have addressed the problems and the work needed in a timely fashion. I trust this team with my car and am grateful for their expertise. Thank you Heart of Wilmette
alex rakhman
15:18 27 Nov 25
Rene Lopez
17:33 26 Nov 25
Very good mecanics
Jack Pressman
15:04 24 Nov 25
Excellent service as always
Corrine Glanville
18:01 21 Nov 25
Matthew Downe
20:40 20 Nov 25
Great Job, Great Price, Great People.
kaharrisjr
19:47 14 Nov 25
These guys are great. Easy to work with, said what they were going to do, and did what they said. No surprises. Fair pricing. Great experience.
Corazon DeVilla
16:02 14 Nov 25
gwyn shea
15:09 14 Nov 25
Alphonse Talarico
15:17 30 Oct 25
Best ever
Nick Napalo
15:38 16 Oct 25
Brought my car in for a radiator flush. Easy and transparent process. Will be back for future maintenance.
