Reviews
Our Customers Have a Lot of HEART
We have over 2,000 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 2,000 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Cheryl Waldstein
21:08 26 Jun 25
On time with appointment, honest about what to do and what not to do, friendly and reasonable!
Damian F
20:53 26 Jun 25
I can't thank the whole team at Heart Auto enough for fixing my car. The guys up front are super friendly, knowledgeable and above all honest. Theres "no upselling" which I really appreciated and the mechanics at Heart are 2nd to none!
Robert Shenkar
14:04 26 Jun 25
Laura
20:57 25 Jun 25
Ellen Grabow
15:49 25 Jun 25
As always they were great. They always getthe repair done right the 1st time and are wonderful to deal with.
Jeremy Whitener
14:14 23 Jun 25
Neal Golden
23:01 20 Jun 25
Shannon Box
14:30 20 Jun 25
I had a very good experience at Heart auto. The staff took the time to explain the issues they found with my car, fixed my car the same day, and even had a shuttle service to help me get back and forth to work while the work was being done.
Gabriel C. Herman
16:55 19 Jun 25
Friendly folks.
Robert Kravitz
02:28 19 Jun 25
I found Heart Auto Repair by doing a search so I tried them on my 50 year old Cadillac. I was very impressed. Very professional. I plan to go back as needed and highly recommend them.
Kim Melancon
15:27 18 Jun 25
Have never had a bad experience. Because we purchased our summer and winter tires through them, HEART will store them for us, it is so convenient and a great service. I just drop off the car and they switch the tires out for me.
Alongkot Vongkancom
14:08 18 Jun 25
Jim Farley
19:52 17 Jun 25
EJ Johnson
18:07 17 Jun 25
Keisha and company are great. I don't ever feel like they are trying to sell me services I don't need.
Andrew Larson
15:04 17 Jun 25
Excellent service, highly recommend
Byron Dooley
15:35 16 Jun 25
Easy to schedule. Prompt on letting me know the issues. Speaking to mechanic was clear on immediate needs and things that could wait. Will be back.
George Neugebauer
14:09 16 Jun 25
Jonathan Booth
14:04 16 Jun 25
The Duxler Team is comprised of courteous professionals who always provide a prompt and quality service.
Matt Gundlach
21:01 12 Jun 25
I can always count on the team’s service to be prompt, efficient, polite and most importantly, done right
Dan Mitchell
18:07 12 Jun 25
They gave me a fair price on tires
Joseph Dalton
15:23 12 Jun 25
Steve Milford
15:01 12 Jun 25
Judith Arvey
20:04 11 Jun 25
I took my car in for an oil change. At the end I was told I needed front brakes, break flush and my battery was low. Armando help me space these out, but I ultimately had it done in one visit. I was given a ride home and was picked up when my car was done. Everyone was very pleasant and helpful. I recommend Heart and will definitely use them in the future.
Whitnye Long Jones
19:24 11 Jun 25
David Schuster
18:02 11 Jun 25
They were extremely polite and professional
Paul Dixon
16:13 11 Jun 25
I’ve been a loyal customer of HEART Certified Auto Care in Evanston for the past 10 years, and I can confidently say they’ve earned every one of these five stars. From the very beginning, their team has gone above and beyond to keep my vehicle running in top-notch condition. Whether it’s a routine oil change, battery replacement, spark plug service, or general maintenance, their workmanship is consistently excellent.Over the years, I’ve come to deeply appreciate their honest, transparent approach and unmatched professionalism. Every time I bring my car in, I leave feeling confident that the job was done right. They take the time to explain issues, offer practical advice, and never push unnecessary services.What truly sets HEART apart is their customer service. It’s rare to find an auto care center where you’re greeted with warmth, respect, and genuine care every single time. They’ve built trust with me not just through great repairs, but through how they treat their customers with integrity, kindness, and consistency.Thanks to the team at HEART, I’ve had peace of mind knowing my car has been in the best hands possible for the last decade. If you’re looking for a reliable, knowledgeable, and customer-focused auto care team, I highly recommend HEART Certified Auto Care in Evanston.
Monica Thomas
16:02 10 Jun 25
I had the best experience with the people who worked here. I had to come in twice in a week and for different issues with my car and they were so helpful, honest and I had great customer service. They also had my car fixed within a day for each issue so their work was excellent! I would highly recommend Heart to anyone!
Jillian Eberhard
22:20 09 Jun 25
Great experience getting my oil changed! The team is super easy to work with and offered several preventative maintenance options for me. They did so without being too pushy which I appreciated. They seem to have safety top of mind.
kenneth winslow
16:38 09 Jun 25
Real good dudes and extremely honest with their work. They will do what's needs to be done instead of charging you for things that don't need to be worked on.
Sunny Robin
14:20 09 Jun 25
The most dependable, professional, amazing staff… Work is done in a timely fashion and never costs more than they tell you. Great place very trustworthy
Cheri Weber
20:44 07 Jun 25
have used Heart for years for multiple cars we drive alot. They are so friendly, so thorough, and honest about what we do or don't need to do.
John Levine
16:03 07 Jun 25
Quality service at a fair price. Keeps the customer's best interests in mind when recommending service.
Lawrence Pinto
15:40 07 Jun 25
Alicia Alexander
19:08 06 Jun 25
Great service!
John Markadonis
14:03 06 Jun 25
Great customer service, the people at the desk were very personable and welcoming.
Michael Binder
18:11 04 Jun 25
Heart Auto in Evanston does a great job! I enjoyed my car repair there. They are friendly, organized, place is clean and comfortable, and the brake job and fluid flush was pretty fast. My car drives great again. Thanks!
David Walbrun
17:00 03 Jun 25
Had a minor issue with my Buddy moped. Danny and the team at HEART Auto stepped in to help, despite the fact that they don't service mopeds. They were professional, courteous, and went above and beyond. Definitely would recommend on service alone!
Thomas Fabian
14:32 02 Jun 25
The Armando and the Heart team were very professional at correctly diagnosing a vague engine code issue and repairing the vehicle to run like it was new again.
Diana R
14:08 02 Jun 25
I highly recommend Heart Auto! The entire process of getting my car repaired was incredibly smooth and straightforward. They had everything fixed just days after I brought it in. The team clearly explained every step to me, making the decision-making process stress-free and without pressure. The staff was friendly, professional, and great to work with.
Steven Jambor
19:54 01 Jun 25
Pleased they were able to get me in quickly to do a oil change. Fast and quality service.
Moe Abutouq
04:40 31 May 25
G Rolighed
19:33 30 May 25
Excellent service. Fast and thorough.
Sheila Lewis
15:13 30 May 25
Jaxxsun
14:14 30 May 25
Well folks, it happened. My previously dealer serviced Audi A3. I Was in trouble. My first thought was to limp her home and then call Heart Auto service that I would drop her off after work. Long Story short. Heart Auto got the Audi running like new. She needed a few things to get her running right. And it only took a half a day.I could not be happier. Put your mind at ease. Service your car before she breaks down. Bring it to Heart.
Matt Walsh
19:09 29 May 25
I ❤️ Heart! They have always been upfront about cost and time. We have trusted them with multiple cars over the years and will continue to go back. They work hard to earn our business each and every time
Andy Tinucci
19:02 29 May 25
Really appreciate you fitting me in for my impromptu tire repair drop in!!!
Elyse Comitor
15:03 26 May 25
They are really trustworthy.
Elizabeth Swiatek
16:10 23 May 25
Rachael Grzyb
15:52 23 May 25
Very friendly, good people work there!
Mary Carolyn Embry
14:06 23 May 25
Heart always does a great job on my car no matter the issue and we find them reasonably priced.
Michael Horth
14:02 23 May 25
Quick and easy same day tire patch. Professional friendly service, and at a good price!
Howard Cohen
20:03 22 May 25
I have been going to Heart since it was Duxler. Always great service. Just went for my latest service, highly recommended.
Tom Leuver
16:10 21 May 25
Took me right away per my appointment and my car is running fine
Nykia
14:55 21 May 25
Heart offers reasonable online promo offers and they were fast and accurate about diagnosing the much needed repairs for my older vehicle. Their quote was substantially lower than previous estimates at other repair places. Heart was able to complete the work in one day as promised and I had the use of a courtesy car. The staff was courteous and I think I may have found my go to auto repair shop.
Anjana Hansen
15:44 19 May 25
Heart auto care is very thorough and they do a great job! They will call you with things they see may need to be fixed other than what you brought your car in for but they do not pressure you in anyway. They have been extremely responsive when I call with vehicle questions. It is really easy to make an appointment. They also have courtesy cars but you need to book in advance. They stand by their work. I have been going here for years!
Zoran V
15:00 19 May 25
Steven Buckman
03:27 17 May 25
This is they kind of company you want to do business with. They are fairly priced--especially compared to dealers whose service center prices are outrageous. But even more importantly, they are extremely ethical and treat their customers with respect. My gut tells me that the owner treats his employees well and that flows back to the customers. Truly a class act.
John Novinson
18:05 16 May 25
After a series of disappointments at my Toyota dealership it was a pleasure to have the Heart auto experience. It was easy, no surprises… except one good one, easy loaner and done when they said it would be. Recommended.
Jeannette Henderson
17:23 16 May 25
They were very helpful & professional. Talked me through a problem I had with another shop. Ran a check for free, rechecked the other shops work & corrected the problem problem professional. Would definitely use them again great help
John Yoo
14:52 16 May 25
James Egan
14:50 16 May 25
These guys are great 👍 and they usually take care of my last minute needs as well as my routine work.With their help, I normally keep my cars 🚘 well beyond twenty years.
Aurora Rojas
23:58 15 May 25
Excellent service, and excellent customer service I recommend it
Jeff Poczatek
21:19 15 May 25
The guys are super friendly, they are very honest and do great work in a timely fashion.From a guy that owns a service oriented plumbing company, "I would highly recommend them."
Sang Hoon Lee
20:02 15 May 25
Peter E.
14:06 15 May 25
Great and quick service. They replaced an alternator, belt and battery on my car within hours
Todd VanSlyke
18:23 14 May 25
Well done!
Rodric Smith
15:20 12 May 25
Great people, and great advice on options to consider.
Melissa Cohen
14:48 12 May 25
Very professional!!!! Very efficient didn't try and rip me off. First place,as a women I felt comfortable. Very important to me.
Joel Shoolin
14:19 12 May 25
Very timely and accommodated my time schedule.
kelsey cagle
14:05 12 May 25
I love this location. Great service and great people. They don’t try to upsell you like most places. Highly recommend!
G Swanson
20:20 11 May 25
It’s not my vehicle, but I have it taken care of it for many years. Not one time have I, or the owner been displeased. They, everyone, are warm and caring. They do their best to help you get back on the road. Too bad I can only give them 5 stars, they deserve more!!
Jas F
15:44 11 May 25
Always a convenient place to go for regular car maintenance and necessary car repairs. Easy to set appointments and pick up times. Desk staff are always helpful in setting appointments and contacting car owners with repair details and scheduling pickups and drop offs..
Diane smith
16:59 10 May 25
Fred Zimmermann
17:57 09 May 25
The nicest most courteous stuff of any auto repair facility I’ve ever done business withAnd expedient as well
Gary Solomon
15:48 09 May 25
Heart Certified is the best.
Maria RY
15:28 08 May 25
The best auto care in the area. Outstanding work and customer service.
John Lynch
14:59 08 May 25
Service at both Evanston and Wilmette locations has been excellent!
Marianne Rubin
14:48 08 May 25
Habib Ali
14:32 08 May 25
First time visiting Heart Auto Care for a flat tire repair. They provided excellent service from repairing the damaged tire and replacing it with the spare one on the car. They even put jack, wrench and lock nut in its assigned space in the car. Great service at a very reasonable pricing.
Linda Lord
14:01 08 May 25
Rich Principali
21:10 07 May 25
This was my first time using Heart. One of my problems with my car was the breaks squeaked. My car dealer maintained they could see nothing wrong. That the squeaking should go away. It did not. I took it to heart and they found and fixed the problem.
Dave Hansen
14:05 07 May 25
Great service!
willlong1125
17:47 06 May 25
Always have Doon exceptional work, and they did this time.Only wish they would provide loaners with more headroom. (I am 6'8" tall.)
Claudia S (Claudiasliving)
15:02 05 May 25
They are great on reminding me when my oil changes are due and keep my car up to date with all the other requirements/ maintenance.
Samantha
14:09 05 May 25
Val True
17:19 03 May 25
John Herrin
23:55 02 May 25
Nice place, nice staff, nice job, good location, decent prices. What more do you need.
Ashley Matheson
22:25 02 May 25
I HIGHLY recommend Heart Auto to anyone in need of car service! I was able to get a quote for new tires and an alignment right on their website and was pleasantly surprised at the price. I had gotten quotes at a few other places and Heart had the best price by about $200. When I called to schedule my appointment I spoke with Ben who was so pleasant and he offered me a next day appointment (very impressive). When I arrived for my appointment Ben and Dimitri greeted me with a smile and showed me the waiting area which was a good size and very comfortable. When they took my car back and got a look at it my brakes were under 2mm (yikes). Not only did Ben show me a brake model to give me a visual but he offered a thorough explanation. I was absolutely floored that he said they could install new brakes that same day and even more pleased with the price! I couldn’t believe that a little less than 2 hours my car was ready to go. I can’t thank Ben, Dimitri, and everyone at Heart enough. It’s so nice knowing that I now have a reliable, trustworthy place to bring my car for service!
Errol Magidson
21:51 01 May 25
Honest, courteous and competent
Barbara Makowska
14:22 01 May 25
5 Stars – Highly Recommended!I had an exceptional experience at Heart Auto in Northbrook. From the moment I walked in, the staff was friendly, knowledgeable, and truly went above and beyond to make sure everything was taken care of. They were transparent about pricing, explained every detail of the work they were doing, and delivered everything on time—if not sooner.What impressed me most was their honesty and professionalism. No upselling, no pressure—just genuine care for the customer and high-quality service. My car is running better than ever, and I’ll definitely be returning for future maintenance.If you’re looking for a trustworthy, reliable auto shop in the area, Heart Auto is the place to go!
Mike Creaney
01:56 01 May 25
Ran over a small nail causing big problems. Repaired quickly and changed the oil while I was there. Second time with this group and very happy with both outcomes.
Donna Stiles
20:56 30 Apr 25
Always friendly,helpful and grateful for them for keeping my car running ❤️
Jerry St. Clair
14:59 29 Apr 25
Great shop, great leadership under Armando. Very trustworthy and good communication!
Asen Bachev
20:36 28 Apr 25
Steve Walsdorf
20:35 28 Apr 25
Great customer service and follow-up with details
Budingding
19:03 28 Apr 25
Excellent work and fair pricing
Bill Muno
17:32 28 Apr 25
Mounting of 4 new Michelin tires on my BMW. Very quick turnaround. Some rim damage. I was hoping for more careful work.
Jill Kushner Bishop
14:40 28 Apr 25
Such a great experience here! The quote from my dealer was astronomical, and I decided to get my brake and fluid work done elsewhere. I dropped my car off without an appointment at 7:30am, and it was ready by 1pm. So easy, much more affordable, and friendly helpful staff. Will definitely going back be going back when the time comes!
Laura Lindroth
14:27 28 Apr 25
Always great service and super nice people!
Aryeh Kramer
14:18 28 Apr 25
Armando gave me a great experience. I had car trouble in the area and without knowing anything about this business , I stumbled into the storefront . He was super accommodating, explained what the options were and they took care of my vehicle stress-free. Highly recommend
Mark Daniel
14:09 25 Apr 25
Bruce Killion
13:49 25 Apr 25
Professional, from customer service to quality work. Great communications.
Shoukat Ali
14:50 24 Apr 25
Great service
Josh S.
21:07 21 Apr 25
Great customer service, fast oil change + included inspection. This is my first time here but they feel trustworthy, which is not the case for some other mechanics in the area. I will be returning for additional needed maintenance/repairs in the future.
Brooke Bechtold
18:22 21 Apr 25
Heart Auto is the only place I will take my cars for service. Their commitment to full service never waivers.
Ivan Facsko
15:13 21 Apr 25
Another well handled service at HEART Certificated Auto Care. We have used their services for both cars since 2016. Highly recommend.
Denice Chiles
14:28 21 Apr 25
They do great work and friendly atmosphere /customer service
Casey McCarthy
22:17 19 Apr 25
Amy Schwartz
19:10 18 Apr 25
The team at HEART was professional and understanding and thorough and patient. They listened to concerns, fully assessed issues, were honest and fair with resolutions. They have won a new repeat customer!
Brian Fagan
21:28 16 Apr 25
They were quick and communicated every step. Very professional and friendly all around.
George Halik
16:24 15 Apr 25
HEART has been my go to car maintenance service center for a few years. They are always quick to set an appointment and talk through required service. Always considerate and professional. I never leave feeling I was talked into repairs i didn’t need. A great group of people who understand what service means and they really deliver.
Brooke Peppey
12:08 15 Apr 25
Grace Lawton
18:29 11 Apr 25
Came in for a standard oil change. Jason and Ben at the front desk were polite and friendly and got the work on my car started. They noticed some other things that needed to be addressed and gave me the estimate with the price breakdowns as well as photos of the areas of concern. They were able to get my oil changed quickly. It's hard to find mechanics that you trust, and I feel like I can with this shop.
nikk 7481
13:54 11 Apr 25
Extremely professional. Always on time and no hidden bs
Chino Santos
23:47 10 Apr 25
LaRissa Kaye (Rizzy)
21:21 10 Apr 25
Staff were incredibly kind, efficient and honest. They walked me through all the repairs needed and my options. Offered financing, got my jeep fully repaired and back on the road in hours. They have a very cute kid friendly waiting area. I’ll be back for any future needs!
Ronald Carr
16:55 09 Apr 25
Fourth time at heart certified auto repair. I am very satisfied with the customer service and the repair. I would highly recommend my friends and associates to heart certified establishment 😊
Jingyang Zhang
17:03 07 Apr 25
boston013
15:05 07 Apr 25
Cass Baker
14:11 07 Apr 25
Great service great pricing and always very professional
Linda Federer
21:47 05 Apr 25
Heart (and Duxler) have cared for my cars for the last 20 years. They keep their management and employees for a long time since I have been seeing the same faces for years. They are friendly and informative - Keisha runs the desk (and phones) and always treats me like a friend! This business is often willing to wait to fix something for "one more year" and will tell me when something is not necessary, so I listen to them when they advis spending money! Thank you Heart!
Ellen Wartella
19:02 04 Apr 25
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Byron Collins
14:09 03 Apr 25
Best experience I’ve had with an auto mechanic. Provided a loaner, I didn’t get overcharged, and the follow up was great. Found my mechanic if needed!
Anik Tuladhar (Kaaledai)
15:45 01 Apr 25
Carle Rollins
18:03 31 Mar 25
Greg Guidotti
14:10 31 Mar 25
Very helpful. Transparent. Delivered all that they committed to.
Elizabeth Wilson
20:29 28 Mar 25
Heart, Armando, Kieesha, Brian all ROCK! They went the distance to get my car issue covered under warranty! They were outstanding and honestly, always have done outstanding work on all of my cars!
Tondrea Bowman
15:36 28 Mar 25
I arrived 10 minutes prior to their last appointment for the day with a flat tire the staff was very friendly. In a matter of approximately 20 minutes my tire was fixed and I was back on the road…Thank you 🙏🏾
Maureen Magee
14:32 28 Mar 25
Fast, efficient, friendly.
Javi B
14:45 27 Mar 25
Great. Routine oil change was quick and all recommended service was itemized and pricing included when offered.
Timothy Metzler
14:08 27 Mar 25
Frank & Ben's team managed to get me in on short notice and had me on my way in 35 minutes despite the shop being busy. I've been a customer for 20+ years when Glenn had it as Duxler. All good. Thanks guys!
jennifer simon
16:29 26 Mar 25
It was my first time bringing my car here for oil change and inspection and I had a great experience. I was told exactly what needed to be done and the cost BEFORE things were done. And some things I did not elect to do now. Everyone was top notch and my car runs even better now!!!!! I want to add that I stopped in with no apot to see if they could reattach my mirror. They were wonderful, helped me free of charge. Thank you so much!
Gerry Antonio
13:00 25 Mar 25
My first time here and I experienced their good service and their staff were much approachable. From now on, I will let HEART Wilmette branch to took good care of my car. Highly recommend this place guys.⭐️⭐️⭐️⭐️⭐️
steve StephenM
14:05 24 Mar 25
Very knowledgeable and friendly service.My go to place for auto repairs!
Andy Tatlock
14:13 12 Mar 25
I have been taking all of my cars to Heart Auto for service for many years. They always provide excellent service. I appreciate the attention to detail and their level of commitment. I highly recommend them to all of my neighbors.
Gary Goldstein
15:04 10 Mar 25
Jay DeWitt
21:13 06 Mar 25
While I came in with an idea of what was wrong w my vehicle the Heart team diagnosed to confirm promptly and fixed it. Affordable and straightforward.
Gregory Jorjorian
20:21 06 Mar 25
Excellent work, efficient and very helpful!
Robert reilly
17:39 04 Mar 25
Mike D
15:05 27 Feb 25
There is a great group of people at the Wilmette location. I chatted with them while I waited for my oil change. I have no complaints.
Roger Yapp
18:26 21 Feb 25
Always a 1st class experience with this group. If I ever have an auto issue it’s Duxler without a question. Frank and his team do an excellent job and never try and take advantage. The only place we take our card.
Nakia Giddens
23:17 20 Feb 25
Friendly and helpful staff looking out for the customer.
