Reviews
Our Customers Have a Lot of HEART
We have over 2,000 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 2,000 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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John Novinson
18:05 16 May 25
After a series of disappointments at my Toyota dealership it was a pleasure to have the Heart auto experience. It was easy, no surprises… except one good one, easy loaner and done when they said it would be. Recommended.
Jeannette Henderson
17:23 16 May 25
They were very helpful & professional. Talked me through a problem I had with another shop. Ran a check for free, rechecked the other shops work & corrected the problem problem professional. Would definitely use them again great help
John Yoo
14:52 16 May 25
James Egan
14:50 16 May 25
These guys are great 👍 and they usually take care of my last minute needs as well as my routine work.With their help, I normally keep my cars 🚘 well beyond twenty years.
Aurora Rojas
23:58 15 May 25
Excellent service, and excellent customer service I recommend it
Jeff Poczatek
21:19 15 May 25
The guys are super friendly, they are very honest and do great work in a timely fashion.From a guy that owns a service oriented plumbing company, "I would highly recommend them."
Sang Hoon Lee
20:02 15 May 25
Peter E.
14:06 15 May 25
Great and quick service. They replaced an alternator, belt and battery on my car within hours
Todd VanSlyke
18:23 14 May 25
Well done!
Rodric Smith
15:20 12 May 25
Great people, and great advice on options to consider.
Melissa Cohen
14:48 12 May 25
Very professional!!!! Very efficient didn't try and rip me off. First place,as a women I felt comfortable. Very important to me.
Joel Shoolin
14:19 12 May 25
Very timely and accommodated my time schedule.
kelsey cagle
14:05 12 May 25
I love this location. Great service and great people. They don’t try to upsell you like most places. Highly recommend!
G Swanson
20:20 11 May 25
It’s not my vehicle, but I have it taken care of it for many years. Not one time have I, or the owner been displeased. They, everyone, are warm and caring. They do their best to help you get back on the road. Too bad I can only give them 5 stars, they deserve more!!
Jas F
15:44 11 May 25
Always a convenient place to go for regular car maintenance and necessary car repairs. Easy to set appointments and pick up times. Desk staff are always helpful in setting appointments and contacting car owners with repair details and scheduling pickups and drop offs..
Diane smith
16:59 10 May 25
Fred Zimmermann
17:57 09 May 25
The nicest most courteous stuff of any auto repair facility I’ve ever done business withAnd expedient as well
Gary Solomon
15:48 09 May 25
Heart Certified is the best.
Maria RY
15:28 08 May 25
The best auto care in the area. Outstanding work and customer service.
John Lynch
14:59 08 May 25
Service at both Evanston and Wilmette locations has been excellent!
Marianne Rubin
14:48 08 May 25
Habib Ali
14:32 08 May 25
First time visiting Heart Auto Care for a flat tire repair. They provided excellent service from repairing the damaged tire and replacing it with the spare one on the car. They even put jack, wrench and lock nut in its assigned space in the car. Great service at a very reasonable pricing.
Linda Lord
14:01 08 May 25
Rich Principali
21:10 07 May 25
This was my first time using Heart. One of my problems with my car was the breaks squeaked. My car dealer maintained they could see nothing wrong. That the squeaking should go away. It did not. I took it to heart and they found and fixed the problem.
Dave Hansen
14:05 07 May 25
Great service!
willlong1125
17:47 06 May 25
Always have Doon exceptional work, and they did this time.Only wish they would provide loaners with more headroom. (I am 6'8" tall.)
Claudia S (Claudiasliving)
15:02 05 May 25
They are great on reminding me when my oil changes are due and keep my car up to date with all the other requirements/ maintenance.
Samantha
14:09 05 May 25
Val True
17:19 03 May 25
John Herrin
23:55 02 May 25
Nice place, nice staff, nice job, good location, decent prices. What more do you need.
Ashley Matheson
22:25 02 May 25
I HIGHLY recommend Heart Auto to anyone in need of car service! I was able to get a quote for new tires and an alignment right on their website and was pleasantly surprised at the price. I had gotten quotes at a few other places and Heart had the best price by about $200. When I called to schedule my appointment I spoke with Ben who was so pleasant and he offered me a next day appointment (very impressive). When I arrived for my appointment Ben and Dimitri greeted me with a smile and showed me the waiting area which was a good size and very comfortable. When they took my car back and got a look at it my brakes were under 2mm (yikes). Not only did Ben show me a brake model to give me a visual but he offered a thorough explanation. I was absolutely floored that he said they could install new brakes that same day and even more pleased with the price! I couldn’t believe that a little less than 2 hours my car was ready to go. I can’t thank Ben, Dimitri, and everyone at Heart enough. It’s so nice knowing that I now have a reliable, trustworthy place to bring my car for service!
Errol Magidson
21:51 01 May 25
Honest, courteous and competent
Barbara Makowska
14:22 01 May 25
5 Stars – Highly Recommended!I had an exceptional experience at Heart Auto in Northbrook. From the moment I walked in, the staff was friendly, knowledgeable, and truly went above and beyond to make sure everything was taken care of. They were transparent about pricing, explained every detail of the work they were doing, and delivered everything on time—if not sooner.What impressed me most was their honesty and professionalism. No upselling, no pressure—just genuine care for the customer and high-quality service. My car is running better than ever, and I’ll definitely be returning for future maintenance.If you’re looking for a trustworthy, reliable auto shop in the area, Heart Auto is the place to go!
Mike Creaney
01:56 01 May 25
Ran over a small nail causing big problems. Repaired quickly and changed the oil while I was there. Second time with this group and very happy with both outcomes.
Donna Stiles
20:56 30 Apr 25
Always friendly,helpful and grateful for them for keeping my car running ❤️
Jerry St. Clair
14:59 29 Apr 25
Great shop, great leadership under Armando. Very trustworthy and good communication!
Asen Bachev
20:36 28 Apr 25
Steve Walsdorf
20:35 28 Apr 25
Great customer service and follow-up with details
Budingding
19:03 28 Apr 25
Excellent work and fair pricing
Bill Muno
17:32 28 Apr 25
Mounting of 4 new Michelin tires on my BMW. Very quick turnaround. Some rim damage. I was hoping for more careful work.
Jill Kushner Bishop
14:40 28 Apr 25
Such a great experience here! The quote from my dealer was astronomical, and I decided to get my brake and fluid work done elsewhere. I dropped my car off without an appointment at 7:30am, and it was ready by 1pm. So easy, much more affordable, and friendly helpful staff. Will definitely going back be going back when the time comes!
Laura Lindroth
14:27 28 Apr 25
Always great service and super nice people!
Aryeh Kramer
14:18 28 Apr 25
Armando gave me a great experience. I had car trouble in the area and without knowing anything about this business , I stumbled into the storefront . He was super accommodating, explained what the options were and they took care of my vehicle stress-free. Highly recommend
Mark Daniel
14:09 25 Apr 25
Bruce Killion
13:49 25 Apr 25
Professional, from customer service to quality work. Great communications.
Shoukat Ali
14:50 24 Apr 25
Great service
Balazs Alapy
19:26 23 Apr 25
Very knowledge and very friendly people on the front and on the back
Brian Ruder
14:11 23 Apr 25
Josh S.
21:07 21 Apr 25
Great customer service, fast oil change + included inspection. This is my first time here but they feel trustworthy, which is not the case for some other mechanics in the area. I will be returning for additional needed maintenance/repairs in the future.
Brooke Bechtold
18:22 21 Apr 25
Heart Auto is the only place I will take my cars for service. Their commitment to full service never waivers.
Ivan Facsko
15:13 21 Apr 25
Another well handled service at HEART Certificated Auto Care. We have used their services for both cars since 2016. Highly recommend.
Denice Chiles
14:28 21 Apr 25
They do great work and friendly atmosphere /customer service
Marc Barbeau
15:17 20 Apr 25
Great honest service, priced right. Proactive revue of deferred maintenance that should be done in the future. This is a place I would send my daughter to alone, knowing that she would be treated fairly.
Casey McCarthy
22:17 19 Apr 25
Amy Schwartz
19:10 18 Apr 25
The team at HEART was professional and understanding and thorough and patient. They listened to concerns, fully assessed issues, were honest and fair with resolutions. They have won a new repeat customer!
Mehul Sheth
14:40 17 Apr 25
Customer service is made when there's a problem. And that's what I had-a problem. My service was taking almost twice as long as expected. But rather than deflecting blame, Heart took full responsibility and proactively made it right without me having to ask. Heart bucks all the stereotypes of shady auto repair places by giving amazingly high quality service at reasonable prices. No question you could go somewhere else and pay a little less, but the premium comes back tenfold in quality work and feeling confident that you are a valued customer, not a mark...
Brian Fagan
21:28 16 Apr 25
They were quick and communicated every step. Very professional and friendly all around.
George Halik
16:24 15 Apr 25
HEART has been my go to car maintenance service center for a few years. They are always quick to set an appointment and talk through required service. Always considerate and professional. I never leave feeling I was talked into repairs i didn’t need. A great group of people who understand what service means and they really deliver.
Brooke Peppey
12:08 15 Apr 25
Roya Dadkhah
18:02 14 Apr 25
Great service . Great people .
Grace Lawton
18:29 11 Apr 25
Came in for a standard oil change. Jason and Ben at the front desk were polite and friendly and got the work on my car started. They noticed some other things that needed to be addressed and gave me the estimate with the price breakdowns as well as photos of the areas of concern. They were able to get my oil changed quickly. It's hard to find mechanics that you trust, and I feel like I can with this shop.
malin ericsson
14:04 11 Apr 25
We had a bolt stuck in the tyre and they did a great, swift job taking it out, patching the tyre and they have great staff too! Highly recommended
nikk 7481
13:54 11 Apr 25
Extremely professional. Always on time and no hidden bs
Chino Santos
23:47 10 Apr 25
LaRissa Kaye (Rizzy)
21:21 10 Apr 25
Staff were incredibly kind, efficient and honest. They walked me through all the repairs needed and my options. Offered financing, got my jeep fully repaired and back on the road in hours. They have a very cute kid friendly waiting area. I’ll be back for any future needs!
Ronald Carr
16:55 09 Apr 25
Fourth time at heart certified auto repair. I am very satisfied with the customer service and the repair. I would highly recommend my friends and associates to heart certified establishment 😊
nat leon
14:44 09 Apr 25
Exceptional service. Friendly and professional service. Was able to meet my schedule without hesitation.
Thomas Garmisa
13:45 09 Apr 25
Jingyang Zhang
17:03 07 Apr 25
boston013
15:05 07 Apr 25
Cass Baker
14:11 07 Apr 25
Great service great pricing and always very professional
Linda Federer
21:47 05 Apr 25
Heart (and Duxler) have cared for my cars for the last 20 years. They keep their management and employees for a long time since I have been seeing the same faces for years. They are friendly and informative - Keisha runs the desk (and phones) and always treats me like a friend! This business is often willing to wait to fix something for "one more year" and will tell me when something is not necessary, so I listen to them when they advis spending money! Thank you Heart!
Ellen Wartella
19:02 04 Apr 25
This is a wonderful auto shop. I trust them to service my car and to let me know when it is time for service. They are efficient effective and downright terrific.
Kenneth Brown
14:08 04 Apr 25
This was the first time I used Heart. All of the positive comments are justified. I will be definitely be using Heart for all my automotive maintenance and repairs in the future.
Byron Collins
14:09 03 Apr 25
Best experience I’ve had with an auto mechanic. Provided a loaner, I didn’t get overcharged, and the follow up was great. Found my mechanic if needed!
Sarah Alberg
19:09 02 Apr 25
My car broke down when I was 300 miles away from home. I picked this company because it has a five star rating and over 700 reviews. they were super helpful when my car got towed to the wrong location, one that was 8 miles away vs the one that I had arranged for service to that just a mile away. They went above and beyond by covering the cost of transportation to their business . That kind of customer service speakers volumes. Every step of the way they communicated and were upfront with cost. Very professional and kind. If I lived closer, I'd surely be back.
Anik Tuladhar (Kaaledai)
15:45 01 Apr 25
Jacob B
20:48 31 Mar 25
Carle Rollins
18:03 31 Mar 25
James Gottlieb
15:38 31 Mar 25
My experience at Heart Certified Auto Care was courteous, prompt and very professional. I recommend them.
Karolena Hughes
14:16 31 Mar 25
Greg Guidotti
14:10 31 Mar 25
Very helpful. Transparent. Delivered all that they committed to.
Tim Smith
22:21 28 Mar 25
Easy to get appointments, helpful staff, clean waiting area. Fair prices. Will always go to Heart for our cars.
matthew casey
21:37 28 Mar 25
Elizabeth Wilson
20:29 28 Mar 25
Heart, Armando, Kieesha, Brian all ROCK! They went the distance to get my car issue covered under warranty! They were outstanding and honestly, always have done outstanding work on all of my cars!
Tondrea Bowman
15:36 28 Mar 25
I arrived 10 minutes prior to their last appointment for the day with a flat tire the staff was very friendly. In a matter of approximately 20 minutes my tire was fixed and I was back on the road…Thank you 🙏🏾
Maureen Magee
14:32 28 Mar 25
Fast, efficient, friendly.
Anthony Hall
22:28 27 Mar 25
For the last two years, I have been bringing my vehicle up to Heart Auto for servicing. A very professional operation, excellent mechanic and staff members, I am truly impressed with the level of service that I always receive at Heart Auto 🙏🏽😎💯
Javi B
14:45 27 Mar 25
Great. Routine oil change was quick and all recommended service was itemized and pricing included when offered.
Timothy Metzler
14:08 27 Mar 25
Frank & Ben's team managed to get me in on short notice and had me on my way in 35 minutes despite the shop being busy. I've been a customer for 20+ years when Glenn had it as Duxler. All good. Thanks guys!
jennifer simon
16:29 26 Mar 25
It was my first time bringing my car here for oil change and inspection and I had a great experience. I was told exactly what needed to be done and the cost BEFORE things were done. And some things I did not elect to do now. Everyone was top notch and my car runs even better now!!!!! I want to add that I stopped in with no apot to see if they could reattach my mirror. They were wonderful, helped me free of charge. Thank you so much!
Deion DeBose
14:15 26 Mar 25
Ali Izenstark
14:05 26 Mar 25
Heart auto did a great job on my car. They repaired my front axles and drained my brake fluid in just a few hours, and my 2009 Altima now drives like a much younger car. Very professional and efficient
Joseph Keefe
22:34 25 Mar 25
Best car service in the area.
Gerry Antonio
13:00 25 Mar 25
My first time here and I experienced their good service and their staff were much approachable. From now on, I will let HEART Wilmette branch to took good care of my car. Highly recommend this place guys.⭐️⭐️⭐️⭐️⭐️
Alfred Cohen
22:38 24 Mar 25
Once again I received prompt attention… prices were great and everyone couldn’t have been more accommodating… I’ll be back …Full diagnostic report very helpful…
Sylvia Izaks
16:39 24 Mar 25
Find their staff to be very nice. Accommodate in a very timely manner. Never a problem with getting an appointment.
JNL
15:33 24 Mar 25
This shop is terrific. They are honest, timely, friendly and most importantly, provided an accurate estimate and completed the work on time and as they said they would. This experience has been better than any other experience with auto repair I have had on the North Shore. Armando and his team are always courteous, communicate well and a pleasure to work with.
steve StephenM
14:05 24 Mar 25
Very knowledgeable and friendly service.My go to place for auto repairs!
John Hernandez
00:38 22 Mar 25
Armando and Jaime along with the supporting staff are always professional and informative on a car’s needs. They do not push you to repair anything, provide photos of needed repair work, are fairly priced, knowledgeable, and back up their work. They go above and beyond what is needed to satisfy the customer. You will not be disappointed in the service.
Todd VanSlyke
21:36 21 Mar 25
Simply the best service around. Fast, effortless, no-nonsense but friendly and attentive. I've use them for years and they have never once recommended unnecessary repairs or parts, even though it would be easy for them to do so on my "hobby" cars.
Dean Bradshaw
14:25 21 Mar 25
I have used HEART in Northbrook for years on all my cars. Fast, affordable, trust-worthy with excellent customer service. I wouldn't take my cars anywhere else!
Evan Rullman
02:20 21 Mar 25
Heart has always been exceptional in their work and professionalism. A coupon was released as I was waiting for my vehicles oil change this week and they honored that as well saving me even more than the original coupon I had provided. Highly recommend
Steven Murphy
14:02 20 Mar 25
They were thorough in their explanation on what needed to be done. While they are not the least expensive they are significantly below dealer cost and over a 3 year 36k warranty. We will be returning to them for all our car needs
Kenneth Sullivan
18:52 19 Mar 25
Paula Gramley
14:17 17 Mar 25
The best people to work with!!!
David Schuster
14:05 17 Mar 25
They were extremely polite and professional
Gayl Monto
14:04 17 Mar 25
William Bence
00:24 15 Mar 25
Jill Wine-Banks
21:23 14 Mar 25
Lisa Strecker
19:37 14 Mar 25
Friendly, helpful and willing to work with you. Honest & trustworthy work.
Kimberly Weissman
16:59 14 Mar 25
Rodolfo Choussal
16:41 14 Mar 25
Deborah Colish
14:03 14 Mar 25
Trustworthy, kind and caring.
Ryan Johnson
22:11 13 Mar 25
I had a great experience. The staff was friendly, professional and knowledgeable. They explained what work was needed on my car, completed it quickly, and kept me updated throughout. I’ll definitely return and highly recommend them!
Betsy Lent
19:31 12 Mar 25
george accattato
14:18 12 Mar 25
Heart always there when I need them. Quick and reliable. Two terms not usually associated with auto care.
Smith Family
14:18 12 Mar 25
The service and the people were excellent
Andy Tatlock
14:13 12 Mar 25
I have been taking all of my cars to Heart Auto for service for many years. They always provide excellent service. I appreciate the attention to detail and their level of commitment. I highly recommend them to all of my neighbors.
Melissa Humphrey
17:49 11 Mar 25
Stephen Worobec
14:09 11 Mar 25
Outstanding staff: service techs and the service coordinators. They know their stuff but we are always treated like family, never condescending. Each person and their vehicle is treated with respect. Very timely and prompt with diagnoses and repairs. Great communication, status updates as needed. Flexible and accommodating as well with drop-off/pick-up, including after hours. They also understand priorities and are helpful navigators when there are budget constraints. Time and time again, the HEART team delivers excellent service!
Gayle Anderson
19:53 10 Mar 25
I've been coming to Duxler/Heart for about 30 years, except when my husband had taken our car to a miserable dealership for awhile. Skilled and honest staff and mechanics. Good neighbors, community oriented.
Gary Goldstein
15:04 10 Mar 25
Jay DeWitt
21:13 06 Mar 25
While I came in with an idea of what was wrong w my vehicle the Heart team diagnosed to confirm promptly and fixed it. Affordable and straightforward.
Gregory Jorjorian
20:21 06 Mar 25
Excellent work, efficient and very helpful!
Robert reilly
17:39 04 Mar 25
Mike D
15:05 27 Feb 25
There is a great group of people at the Wilmette location. I chatted with them while I waited for my oil change. I have no complaints.
Roger Yapp
18:26 21 Feb 25
Always a 1st class experience with this group. If I ever have an auto issue it’s Duxler without a question. Frank and his team do an excellent job and never try and take advantage. The only place we take our card.
Nakia Giddens
23:17 20 Feb 25
Friendly and helpful staff looking out for the customer.
Jessica Jackowski
20:54 19 Feb 25
Monica Merino
15:04 17 Feb 25
Robert Hariman
18:06 11 Feb 25
K S
15:18 06 Feb 25
Veronique Becka
21:13 30 Jan 25
They do a great job at Heart! They are affordable and will not have you incurring costs when it is not necessary. I highly recommend them!
Cynthia Aaronson
17:00 27 Jan 25
My experience at the Wilmette location was very good. I had a tire emergency and they were able to find a time for me to bring the car in that afternoon and did a great job on the repair. Everyone was nice, communicative and the work they did was great. Thank you!
David Seaman
15:04 27 Jan 25
Easy - fair px - professional humans to greet you
Bill Johnson
23:47 20 Jan 25
Car in on time and finished early. Excellent job.
Louise Dechovitz
20:23 16 Jan 25
John
19:00 16 Jan 25
Honest auto mechanic shop. I’ve been going here a couple years now and they always do good work. I’ve had 2 big repairs and I’ve never been disappointed.
Arthur Oliver
15:05 16 Jan 25
Jane Wickenkamp
20:17 13 Jan 25
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked!!
Cheri Weber
17:27 09 Jan 25
have used Heart for years for multiple cars we drive alot. They are so friendly, so thorough, and honest about what we do or don't need to do.
Ben Stiegel
17:35 08 Jan 25
Got the work done same day nice people
