Reviews
Our Customers Have a Lot of HEART
We have over 2,000 five star reviews
HEART Certified Auto Care cares about their customers more than anything, and we go above and beyond to provide the most reliable, affordable, and transparent service. It’s all part of our mission to restore your faith in auto care, and our customers love us for it. That’s why 99% of our customers return, and we have over 2,000 five star reviews.
See what our customers think about HEART, and then come in and experience our service yourself! We’d love to help you out!
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Vincent McInerney
15:05 17 Nov 25
Very friendly and knowledgeable people.
Joshua Chernoff
21:23 14 Nov 25
Easy to schedule an appointment (summer tire swap); they were ready for me when I arrived; they were finished on time and contacted me; and they honored a coupon that I had forgotten to bring with me, no hassles. Overall great, hassle-free experience.
Judy Vass
20:45 14 Nov 25
kaharrisjr
19:47 14 Nov 25
These guys are great. Easy to work with, said what they were going to do, and did what they said. No surprises. Fair pricing. Great experience.
Gloria John
18:25 14 Nov 25
Corazon DeVilla
16:02 14 Nov 25
David Handler
15:22 14 Nov 25
Prompt clean work
gwyn shea
15:09 14 Nov 25
Amanda Jenkins
19:33 13 Nov 25
Bruce King
18:42 13 Nov 25
James Robinson
17:53 13 Nov 25
They store my seasonal tires and rims and switch them around quickly and economically.
Sheila Lewis
21:08 12 Nov 25
Rene Lopez
17:07 11 Nov 25
Mirza Baig
12:53 11 Nov 25
A wonderful place to do your car repair friendly staff and great prices not like othe places who try to RipYour money.
John Phelan
20:56 10 Nov 25
Summer tires off, winter tires on and all 4 corners aligned in the time it took me to walk over to downtown Wilmette, have breakfast and walk back. Great service as usual. All our cars are cared for by Heart.
Douglas DuBrin
17:49 10 Nov 25
Superlative work and kind employees.
Adam Lebin
15:30 10 Nov 25
I have been taking my car to Heart Auto for a few years now. Friendly, knowledgeable service shop. Never feel pressured to add services on a visit. More I feel as though I am being given a heads up as to what I will need to prepare gor in the coming months or year. I can then go back when I am prepared helping me to keep my vehicle running properly gor a long time. We took my wife's early 2000's Honda crv here they caught a serious safety issue before whole front axle snapoed off andceven took enough care to save exhaust sensors saving us $500. Who does this type of thing. Car runs like its brand new (almost 😁)Thanks Heart Auto❤️
Barry Rosenbloom
15:15 10 Nov 25
Always fabulous service, and the staff is always great
Charlene Rhodes
15:09 10 Nov 25
Roya Dadkhah
15:06 10 Nov 25
Great service . Great people .I love this place. The way they treat customers. Their work . Im so happy taking my car there.They are excellent
Khristina Satariano
15:06 10 Nov 25
Very forthright and great customer service! Furthermore - they don’t have annoying mass outreach text or emails. Armando has been fantastic since my first experience
Antony Motamen
20:02 07 Nov 25
I took my car first for oil change. It were great, but I should say that when I go there first and ask one guy I do not want to mention me I say, can I bring my own oli. And. Filter he told me that no you cannot. We. don’t want to responsibility for people bring their own stuff. So when I called For. second time I asked can I. Bring my own filter and oli. The. told me that that’s fine no problem. And that’s why I decide to give them. one more chance. And I go back they told me that I need a wheel bearing. I told him what’s going on explain to me and they did the job And. The. send me a picture. I’m very glad so far so good. Let’s see if the. can keep it going like that, I will go back as long as they listen to customer what they want This is more important Because I’m paying for what I want so. and I have already a recommend them to. few people I told my people. they are good I recommend them to go to them. Thanks Again For. a great job so far.
Paul Fox
16:04 07 Nov 25
Alex Origitano
15:35 07 Nov 25
Not only do you get videos and photos of the issues with your car, you are also given a detailed breakdown of costs and an explanation from a knowledgeable source. I feel well taken care of here and the work that is done is transparent!
Charles Winfrey
19:30 05 Nov 25
All was smooth
Aviva Masler
17:10 04 Nov 25
My husband and I were in from out of town as my father ended up in the hospital here. Our car would not start and Craig and Armando took us our car in right away and fixed it for a price we could never get at any other auto repair place. I am incredibly grateful for their help, honesty, and quick service. If I could give more than 5 stars I absolutely would!
Brad Dahms
16:28 03 Nov 25
Excellent service. They put in a lot of effort finding a tire BMW couldn’t find for us, and the process was super smooth with great work and great communication.
Kenneth Hilbig
14:10 03 Nov 25
Fast , prompt, honest service. I can’t believe I’ve been wasting time at a dealer!
Patricia Gladden
15:36 31 Oct 25
Brakes
patrick loftus
19:57 30 Oct 25
Alphonse Talarico
15:17 30 Oct 25
Best ever
George Roth
15:47 29 Oct 25
Had a problem with my battery not holding a charge. They went to great lengths to correctly diagnose the problem and repair the related issue.
Terri
14:23 29 Oct 25
Great service. Will be back!
John Teruggi
12:11 28 Oct 25
I had brought my girlfriends car in over a month ago for an oil change. They brought to my attention that the radiator was leaking due to physical damage from being struck. I had noticed recently that I've had to add coolant to the reservoir but could not determine where it was leaking from. They provided a quote which I accepted and they were able to replace the radiator the same day which pleased me.About a month and a half later, the car exhibited a loss of heat and subsequently began overheating with visual indicators on the dash. My girlfriend was driving the car at the time and the determination was made that it was too far away to continue to the shop. Heart Auto arranged for a tow and determined upon inspection that a lower radiator hose clamp have failed. This is a special clamp that they were unable to procure the same day And they offered us a loaner car. We declined their offer as we were able to do without the car for another day. The following day they delivered the car to us and we were not charged for the tow.Yes, I would recommend this shop!Armando was honest and explained everything.They stood behind their work, and I greatly appreciate that!
Vaibhav Sarihan
15:37 27 Oct 25
Richard Post
15:27 27 Oct 25
Very qualified mechanics. Very friendly atmosphere.
Ali Izenstark
20:30 24 Oct 25
Heart auto did a great job on my car. They repaired my front axles and drained my brake fluid in just a few hours, and my 2009 Altima now drives like a much younger car. Very professional and efficient
Debbie Brown
14:19 24 Oct 25
MANOEL SANTOS
14:02 24 Oct 25
Tahir Hussain
21:08 23 Oct 25
Lauren Barnett
20:18 23 Oct 25
Great service. Expert care.
Rosemarie Patok
18:16 23 Oct 25
My heartfelt thanks to you dear people at Heart Auto for the great job you did on my car, I could not be more pleased.
Gary Karp
14:20 23 Oct 25
Staff was terrific in explaining all the details and the cost was very competitive. I enjoy supporting family owned businesses.
Tami Farrell
18:20 22 Oct 25
Stacie Boney
17:16 18 Oct 25
Drew Semmelman
17:45 16 Oct 25
I just want to acknowledge the incredible human touch, Heart Auto has shown meOn Monday Armando reached out to me, with an opportunity to get some work done on my car. I told him that I went in for hip replacement surgery last Thursday.Today when my wife and I were out front so I could get some exercise and fresh air we saw a delivery truck pull up to our houseWhen I opened the package of yummy treats the card informed me it was from Heart AutoTo much!! I love it. You have set the bar high for customer careHeart is truly the right name for your business… as long as there is Heart Auto you have me and anyone who will listen to me as a loyal customer
Nick Napalo
15:38 16 Oct 25
Brought my car in for a radiator flush. Easy and transparent process. Will be back for future maintenance.
Dawn Lavin
14:31 16 Oct 25
Alex Makkawy
14:05 16 Oct 25
Wonderful service! The HEART team was friendly and helpful. Service was completed same day and car drives like a dream. Highly recommend using HEART!
Becky Berkheimer
22:08 15 Oct 25
I have 2 cars routinely serviced here. They are always wonderful and trustworthy. I highly recommend Heart Auto.
Bruno Robert
16:25 15 Oct 25
Teddy Couri
14:52 15 Oct 25
Great service. They did a great job getting my daughters car ready for college.
Susan Quigley
14:08 15 Oct 25
Heart Certified Auto Care in Wilmette is wonderful. They are always very helpful, very polite and most of all, very honest. We won't take our cars anywhere else....they almost always get your car back to you the same day.
Lisa Coveliers
16:16 14 Oct 25
Quality professional care from each individual I came in contact with. From the front desk, driver that got me home and fix my car with no troubles and a guarantee!
Charlie Tolbert
15:04 14 Oct 25
Heart is the best. I always get my car back the same day, in better condition than it arrived. Many of their services are under warranty, and that alone has saved me a ton. Everyone that works there is kind and patient, and more than willing to explain costs, car repairs, and which services I can deprioritize if necessary. I recommend them to all of my friends and coworkers. I won’t take my car anywhere else.
Ross Wolfson
14:22 13 Oct 25
Excellent service. Excellent work done. Very reasonably priced. Absolutely my go to place for auto repair and maintenance
Florence Rainer
21:35 10 Oct 25
The service was great!! Very nice mechanics the work was done in a timely manner. I will be back for any auto troubles. Thanks Rickey
Ray Hopkins
16:16 10 Oct 25
Outstanding!
Claudia Coleman
22:38 09 Oct 25
I LOVE this auto repair place! They were so nice and fixed my car in one day! In fact, I am 74 years old with lots of car repairs in my life! This was the very best customer and repair service I have ever received! If you ever need car repairs they are the best!
Celia Muench
14:25 09 Oct 25
The staff is helpful and upbeat! Sometimes they can even fit in the work on your car when they are super busy if it’s not too big a job! They have kept my 1996 Toyota Camry running in tip top shape for years! And the prices are reasonable! I highly recommend them!
Sandy kallick
21:10 07 Oct 25
They are outstanding to deal with. This reminds of the old time honest and trustworthy auto specialists who made certain they treated their clients properly.
MUHAMMAD FAWAD
19:12 07 Oct 25
Adam Hartstein
17:25 07 Oct 25
Jessica Palys
16:22 07 Oct 25
The service at Heart Auto was thorough and diligent In diagnosing my worrisome headlight problem, which could have been fairly minor or could have been very expensive. I especially appreciate their approach to try fixing the minor problem first to see if it holds. It did, my budget thanks you.
Christine Sellas
14:03 06 Oct 25
My daughter had a wonderful experience, bringing her car in for an oil change! She said the staff was friendly, fast and efficient. The atmosphere was very clean and welcoming. She was able to get work done while she waited! Would definitely recommend.!
richard kudia
14:02 06 Oct 25
Great communication and repairs done timely.
Lisa McClung
18:14 04 Oct 25
HEART is the best! They really understand what customer service means and they bring it to every interaction with their customers. They take the time to explain things, provide you choices and options so you can make prudent decisions about your vehicle AND your budget decisions. Across our family we have 6 vehicles of all different vintages and they take care of all of them. From the manager of the Wilmette store to the mechanics to the person who fields the incoming phone calls to the person who drove me home one day… they all exemplify customer service… and are fun, caring individuals too! I am a tough grader of businesses - HEART has not only earned their 5 stars but they KEEP earning them again and again for me and my family!
Eugene Sollo
22:40 02 Oct 25
Hugo Donado
21:26 02 Oct 25
Todd Wagner
19:16 02 Oct 25
Laura Lindroth
16:08 02 Oct 25
Always great service and super nice people!
Katie Thesing
15:32 02 Oct 25
Zach Goldman
14:48 02 Oct 25
The staff at Heart are always kind, accommodating, and honest with everything when we bring our cars in. We’ve been going there for years and will continue!!!
Adamarys Rios
12:47 30 Sep 25
Jaxxsun
12:16 30 Sep 25
Well folks, it happened. My previous dealer serviced Audi A3. One morning on my way to work. My Audi started having some engine trouble. My first thought was to limp her home and then call Heart Auto And tell them I would drop her off after work. Long Story short. Heart Auto got the Audi running like new. She needed a few things to get her running right. And it only took a half a day.I could not be happier. Put your mind at ease. Service your car before she breaks down. Bring it to Heart.
Alex Kaczkowski
14:03 29 Sep 25
Pam McEnroe
20:46 26 Sep 25
❤️ Auto Care Wilmette have helped us for several years, with new cars and old. We really trust them, and find them honest, professional, accommodating, highly skilled, and reasonably priced. Also, funny. 👍🏻. 5 stars! Thanks, you guys!
Emerson Brown
19:20 26 Sep 25
JP Marzano
18:19 26 Sep 25
These guys did a great job sourcing a very rare part in a very short amount of time. Told me exactly what needed to be done and deliver the car when they promised. Many thanks to Frank and his team.
Lynn Christos
20:53 25 Sep 25
Joan B.
15:35 25 Sep 25
Customer service is always perfect. I know when I leave there my car has the service that’s needed.I trust them completely.
Esther Kelly
19:30 24 Sep 25
This was my first time at Heart Auto. The staff were so warm and helpful. I had to replace all of my tires and they made it painless.
Christina Alexakos
14:19 24 Sep 25
Always professional and trustworthy service!
M Labar
13:38 23 Sep 25
Lucy Lee
02:12 23 Sep 25
After a repair at the first auto shop, our car developed additional problems, and we suspected these new issues were caused by the initial repair. We turned to Heart Evanston last week, where the manager, Ernie, patiently explained their findings and confirmed that the new issues were indeed related to the first repair.Ernie recommended that we return to the first auto shop to have the mistakes corrected, saving us money. We’re incredibly grateful for Heart Evanston’s professionalism! Their good heart has certainly earned them a new customer!
Terry O'Neill
19:08 19 Sep 25
The staff at Heart Automotive was courteous and handled my blown tire like the professionals they always are. Thanks!
Marc Osberg
17:41 19 Sep 25
Meghna Mayuri
15:44 19 Sep 25
Ina Strickland
22:21 18 Sep 25
I wanted to support a local business and Heart Certified Auto Care in Evanston came highly recommended. The staff was friendly and knowledgeable and took care of my car and needs. They kept me updated about the services on my car. The business is also very clean, including the bathroom. And the prices are very reasonable. I highly recommend this business.
Ersal Peynirci
20:36 18 Sep 25
Bella B
15:34 18 Sep 25
Got my starter replaced fast and at a reasonable price, car is driving great now! Staff was friendly and helpful
Joseph Zweig
15:25 15 Sep 25
Linda Meczyk
14:04 15 Sep 25
Very professional, prompt service snd thorough. So happy I found them!
Paul Fisher
20:45 12 Sep 25
Good-honest service and pricing
Carrie Connection
23:41 11 Sep 25
HEART is always reliable, very understanding and responsible. Hard to find that in this kind of business.
Erik Leon
22:03 11 Sep 25
Armando, Jaime, & colleague Mechanic are thoroughly competent, professional & polite. Great to have them as local mechanic team here!
Daphne Williams
20:51 11 Sep 25
You guys are a model for great neighborhood auto service!
Rebecca Forbeck
19:40 11 Sep 25
Very good service!
Laurie Fleishman Spear
18:04 11 Sep 25
Good communication and information regarding quotes for future needs. Didn’t wait long for oil and filter change. Nice shop and people.
Alan Treguboff
23:27 10 Sep 25
Betty Ptashne
23:25 10 Sep 25
Leron Rainey
21:34 10 Sep 25
I love the people at the heart have been coming to them for years very kind very informative and they do great work just overall great experience every time I go
Molly O'Brien
19:47 10 Sep 25
my first time at wilmette and I couldn’t be happier. This staff is incredible, knowledgeable, and so friendly! I scheduled an appointment with them day of and they got me in and out. In the past auto shops I’ve been to they try to sell me services etc this place gets straight to the point. I trust these guys with all my cars thank you so much Heart Auto!
Frank Tagliere
14:37 10 Sep 25
Great service
Molly O'Brien
20:42 09 Sep 25
First time here today to fix my headlight they got me in and got me out super fast. Workers were very friendly and no selling anything like I experienced in the past with other shops. Definitely going here for everything! Thank you!!
Ken Rzepecki
17:54 09 Sep 25
Pleasant experiencia great folks and great service
Megan Landazzi
12:15 09 Sep 25
I had a great experience with Heart Auto! They got my car in quickly, diagnosed the issue right away and had everything fixed up faster than I expected. The staff was friendly, professional and honest. Highly recommend if you need reliable auto service!
Gina massa
17:40 08 Sep 25
Sam G
15:16 08 Sep 25
Byron Hazziez
20:50 05 Sep 25
It's was great.
CoachEllen Burton
19:04 03 Sep 25
Stephen Heaviland
21:53 31 Aug 25
Shawn Heneghan
22:27 29 Aug 25
Jeff Cohen
21:10 29 Aug 25
Very friendly , honest did great job
Morgan Fowler
19:48 29 Aug 25
Service was super fast and easy! Everyone was very friendly and accommodating. Will definitely be coming back!
Monica Young
16:03 29 Aug 25
The staff is always very accommodating, knowledgeable, and honestly pretty entertaining. They definitely prioritize every person that comes in, and they do an amazing job every time.
Donna Singleton
14:43 29 Aug 25
The work is Excellent. Te Staff over the phone to the visit to drop the car off were Professional, Frienhly & Customet Service oriented, especidd as on Jayson and the Managet, Frank.The Northbrook store suggested I try the Evanston or Wilmette store as they were unable to get the car in, right away. They advise all 3 locations had the same quality work & friendly workers. They were correct.
Jim Smith
14:09 28 Aug 25
Wanda Hoover
15:20 26 Aug 25
Heart Auto Are Professional Car Care Service Providers. Nothing Short Of Professionalism. Keisha In Customer Care Is An Amazing Part Of The Experience at Heart Auto Care.
Kevin Donahue
21:42 21 Aug 25
The guys at Heart are always friendly and accommodation. They get the job done quickly and are thorough with their communication.
James Burke
14:47 20 Aug 25
Betsy Bergman
15:55 19 Aug 25
Car trouble is never fun, but everyone was so kind and helpful. They explained all the issues thoroughly, the warranties and timing of repairs. I had my car back and running within a day! I highly recommend Heart Auto Care.
M
15:27 19 Aug 25
I don't normally do surveys, but I was so impressed by the customer service that I am making an exception. I was traveling 650 miles from home and wanted an oil change. Heart Auto took care of me promptly. Keisha, who seems to coordinate everything, was wonderful, both helpful and professional. I really felt welcomed, which was a refreshing change from big-box businesses. ThanjsThanks Heart.
Austin Hall
14:55 19 Aug 25
Wonderful people and service!!
Brad Menna
21:21 18 Aug 25
Great service here. I needed new tires on my car with a quick turnaround and they got it done. Will definitely return for other repairs. They are super nice and straightforward with assessment of vehicle needs.
Peter Levavi
13:16 18 Aug 25
Always great service
Shawna Ross
13:35 16 Aug 25
They are the nicest, most friendly place around. Knowledgeable, expedient and accomodating!
Luke Ray
12:08 15 Aug 25
Great people who got me in early, and pointed out some things to keep an eye on!
Jana Bailey
23:58 07 Aug 25
I want to share my second experience with the amazing team at Heart Certified Auto Care in Wilmette.A few weeks ago, my car stopped completely, and I had to have it towed to Heart. The next day, they diagnosed the issue. Unfortunately, I have a warranty with CarShield (which I would not recommend), and instead of allowing Heart to order the part locally, CarShield insisted on sending the part themselves.Ben, who handled my case, worked tirelessly to coordinate with them. My car ended up being at Heart for a week before the part finally arrived, only for it to be broken. Another part had to be sent, and when it finally came in on a Friday, the team worked feverishly to get my car ready before the weekend. They knew CarShield wouldn’t cover a rental past seven days, so they did everything they could to help me.Mr. Frank was incredibly kind, respectful, and accommodating during the whole process. Then, when my engine light came back on a short time later, Dimitri took over as my case manager. He effortlessly got the repairs done, kept me informed, and had me back on the road quickly.From Ben’s clear communication and honesty, to Dimitri’s kindness and professionalism, to Mr. Frank’s patience and respect, everyone I worked with at Heart was exceptional. Danny was friendly and helpful when I called, and the young woman in the office (a college student whose name I sadly forgot) became a familiar, friendly voice after the many times I had to call.This is truly a kind, respectable, and informative team that does everything with excellence. If you’re looking for the best auto service in the North Shore, I highly recommend Heart Certified Auto Care on Green Bay Road in Wilmette. They’ve earned my trust, and I’ll be back whenever I need service in the future.
Faruk Guder
23:15 06 Aug 25
(1) FYI: Please note that the cost of an oil change may be significantly higher than the advertised promotional rate of $89.95 for vehicles requiring European synthetic oil. The advertised price typically does not include labor, additional fees, or the cost of extra oil—especially since these vehicles usually require significantly more than 5.5 quarts.(2) Additional Experience: After the oil change, I experienced an issue with my car possibly related to the oil change. I took it to HEART, where the manager was very professional and helpful in resolving the problem. The company also scheduled some additional work to do related to the issue, which I appreciated.
Vicki G
16:00 04 Aug 25
Amazing service.
Tami Teppo
15:09 02 Aug 25
CT Deibel
15:04 30 Jul 25
Sari Kravitt
14:14 30 Jul 25
virginia steele
14:11 30 Jul 25
First I'd like to say that I received excellent service from heart Auto Care. Young lady at the front desk who I was communicating with was very kind understanding patient and very knowledgeable and she did all this was a wonderful smile. Now the manager which is Frank is a awesome person very understanding very kind and very knowledgeable of the business and I really appreciate that I would definitely recommend everyone who has issues with that car to come to heart Auto Care. Where you get the great service and great customer service on a scale of 1 to 10 I would give heart a 10 I appreciate the kindness the warmth and the understanding sincerely Virginia Steele. Too Heart Auto Care I am part of the family now LOL LOL continue to keep up the great work that you all do it is highly appreciated by me and have a great day.To Heart Auto when you hired Frank you hired an angel I have never been treated so kindly with the utmost respect and caring from anyone outside of my family. I can go on and on about the kindness of this man and the generosity and these days it's hard to find people who actually care about their job and the customers that they serve but Frank he's one in a million in my book so heart Auto you did a wonderful thing by bringing Frank into your family and working for you and I thank you for that.He's made a big difference whether he knows it or not in my life. By being honest and 100% and taking care of the issues with my car God bless his soul and God bless all the workers of Heart Auto Care. What's much gratitude Virginia Steele
Evan Thompson
14:08 28 Jul 25
Friendly service! Also my dealership recommended replacing all the break pads, but the rear two still had life in them. Appreciate Heart’s honest assessments and being able to spread out that cost.
Tim Bennett
22:36 25 Jul 25
I had a great experience at Heart Certified Auto in Wilmette. Very friendly staff and texted me a very detailed report, with pictures of what my car needed done. They even gave me a ride home.
Margo Browne
14:34 25 Jul 25
Highly recommend
Dennis Remke
15:26 23 Jul 25
Kate Kalnes
20:46 21 Jul 25
Jeannine Salm
14:02 21 Jul 25
Great service and fast!
Jane Wickenkamp
19:25 18 Jul 25
Appreciate the good service offered by Heart with regard to my oil change and safety inspection. Good to know my car is being checked and kept running perfectly!!
Annie Schaffer
14:23 18 Jul 25
Robert and Susan Henderson
14:19 17 Jul 25
Battery was replaced under warranty, same day no cost!!
